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All reviews free mini bar honeymoon breakfast bottle of wine hot tub every morning grand suite family owned private balcony cave room short stroll a lovely place to stay local wine beautiful hotel breakfast was amazing aegean sea heaven on earth pool bar
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Reviewed 10 June 2017

Booked based on the reviews here, the place is decent but then again most places in Oia are. And they double booked one of our rooms.

We initially booked for four nights, three in a Cave Executive and the final night in the one Cave Grand Suite with Private Pool which they have.

We arrived a bit early and were given a good introduction to the resort and Oia in general. We wandered off for some lunch and came back to be escorted to our room. The room was small but enough for the two of us, one thing it lacked was tea and coffee making facilities. The outdoor hot tub was fabulous and we spent most of our time in it, it was a little too warm on certain days but this was fixed by the very helpful staff.The view from the tub was great however, like with most places in Oia, it lacks privacy, people walk right past you. At first this was a bit odd but then we got used to it.

Breakfast was excellent on all three days. We chose to have lunch and dinner outside as Oia has some very good dining options so cannot comment on the food at Filotera.

Come our final night, we were looking forward to moving to the Cave Grand given the private pool and we checked with the reception in the morning and they said we can move early as the room was vacant. So when we did decide to move at 10am, we were surprised to be escorted to a Cave Grand without the pool, when I highlighted we had booked the room with the private pool, the reception manager (believe his name was Kiriakos) ran up to check and returned to say we had indeed booked it but he cannot give it to us as someone else had booked it and was arriving in half hour. We had to take the one without the pool. He said he cannot do anything as the reservation system had double booked the room and its not his fault. So all of sudden we were made to feel that somehow this is our fault. We then said we didn't want this room and wanted to go back to the previous room as the hot tub in this one was not private at all, he said he's not sure and will check. He came back and said its fine and he will refund the difference. So back we went to our previous room. This all left a bad taste and we didn't really want to stay in Filotera anymore so I quickly checked availability and found the honey moon suite in the excellent Santorini Secret (which is right next door) available so we packed up and left. Filotera agreed to refund the full fee for the room for that night, so it ended ok.

The room issue came close to ruining the whole holiday and the way it was dealt with wasn't great. Whats worse is that I had emailed ahead to confirm the room bookings and Filotera emailed back saying everything was booked and confirmed we had he one with the private pool for the final night. I guess they thought we looked like we could be pushed around and it was only for one night so rather than tell the incoming guests they had screwed up the reservations they decided to short change us.

Would I go back, no. There are better places in Oia and I am sure they will deal with situations like this far better.

A warning, most of the hot tubs have zero privacy, people walk right past you as there is a walkway in front. The only ones with a bit of privacy are the Cave Executives and these are the cheapest and in my opinion best value.

Room Tip: I wouldn't waste money on anything apart from the Cave Executive rooms. If you can afford it then get the one room with the private pool.
  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
8  Thank Dyan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017

We ended a 2 week European vacation in Oia and it was the best decision! When our taxi arrived at the road - staff was waiting to carry our luggage (it is a very short walk from the main road to reception but a nice touch). Adonis welcomed us with a glass of wine & a chocolate as well as suggestions on restaurants and excursions. We stayed in the Kanava Suite (2 bedroom & 2 bathroom) which was beautifully laid out including our private hot tub on the deck. This hotel surpassed our expectations - the entire staff was amazing! Christina, Alexander, Longvinos - you always greeted us with a smile. When we return to Oia we will not consider staying anywhere else - Filotera Suites is amazing!!

Room Tip: Every room has an amazing view. If you want total privacy as a couple choose the Patitiri suite.
  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Krista K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2017 via mobile

I can't imagine a better place to stay in Santorini. Ideally located along the pedestrian zone of Oia, with postcard-perfect views from every suite. The hotel owners/managers truly aim to please. They are warm, gracious, and accommodating. Breakfast was a highlight and we also appreciated the stocked mini bar with snacks. I'd recommend the Filotera Suites to anyone visiting Santorini.

Stayed: May 2017, travelled as a couple
2  Thank GringainBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2017

My review is based on the Cave Grand Suite with Private Heated Pool and Jacuzzi.

When we arrived at the hotel, we were immediately greeted by two staff members who were there to assist with our luggage. We were brought to a small office to check in. We were welcomed with a small glass of local wine and a guide to what to do around Oia. The people at the office were very friendly and helpful.

First impression says a lot and we when we arrived to our room, we were blown away.
It was spacious, clean and our private swimming pool facing the Caldera was the highlight. The pool is not a small cramped jacuzzi that fits two but one that could fit multiple people comfortably. Everything you see on their website is completely accurate.

Service is equally important and it did not disappoint. Our room was cleaned every day around 2 PM like clockwork and the staff did a touch up around 6 PM to provide fresh towels and replenish the beverages in our mini fridge. Breakfast was delicious and brought to us promptly at our daily requested time. You have your choice of different options and can add more on top of the set menu. It literally can be a feast if you wanted to make it one.

Having your own private pool in some ways pays for itself. The guest staff is extremely attentive and we received top notch service. "Hotel value" varies among people and it's hard to say what we paid is worth the value. For us, this was truly an amazing experience and we were glad we paid a little more to have something memorable. If you can afford to splurge for this room, you will not be disappointed.

  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Trekster98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017

This is one of the best hotel experiences we've had. You will be on the iconic edge of Oia, with an ocean view. The hotel is carved out of the mountain ledge and only has 8 suites that are at staggered levels from the main road. We had impeccable service. Cristina, at check-in, took care of everything. We weren't allowed to walk our bags down to our suite... we were walked to our suite, where a bottle of wine was waiting, as well as a mini-bar with water, beer, juices and some snacks... all included.

Each room has a plunge pool- there is one large room that had 4 guests and had its own pool. The rooms are carved inside the mountain and are very comfortable and well-equipped. It is surprisingly quiet-- you can't hear the cars or people walking (they are too high up above you!). The hotel has a larger swimming pool, daybeds, and sun chairs for use by all guests, as well as a bar and restaurant. Your breakfast will be delivered in the morning to your private little porch, so you enjoy the great view as you have a great breakfast.

Tip: Breakfast is booked at 15 minute intervals, so if you have an early morning activity, make sure you reserve your breakfast stop early to allow you to enjoy it and not eat on the run.

Overall, this was a wonderful experience. There is a lot of hype in Oia about the sunset view. This hotel doesn't have a sundown view, but you can do that one day by walking on town one night, then, every other night, enjoy sundown from your porch. I don't think you need to see the literal sun go down the horizon to enjoy an amazing sunset. Nature always gives you a show.

Room Tip: Every room has a water view
  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank robdelac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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