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Traveller rating
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All reviews parking garage across the street front desk walking distance perfect location great stay hard rock cafe per day breakfast was delicious off season breakfast staff wonderful hotel state park minute walk canadian side checking out clean hotel free breakfast
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Reviewed 30 November 2020

I've stayed at other Hyatt's before and this one did not disappoint. Modern hotel, friendly staff and amazing views. Note that the suites don't have a view of the Canadian skyline, I'll keep that in mind for next time that I return

Date of stay: November 2020
    • Value
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Review collected in partnership with Hyatt Hotels
Thank sariah809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April Brandt, General Manager at Hyatt Place Niagara Falls, responded to this reviewResponded 1 December 2020

Dear sariah809,

Thank you for your kind words and we are so glad you enjoyed your stay!
We hope you come back to visit us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2020

It was our two year wedding anniversary getaway trip. For starters we negotiated an up charge to have a nice view of the falls in a suite. Upon arrival after realizing we had a view of the parking garage across the street the girl at the front desk Nicole giggled and said oh yeah They don’t know the layout of the building I don’t know why they say that. We agreed very interesting. Felt some real false advertisement to say the least. So because of that we will not be ever recommending Hyatt or staying at Hyatt ever again. Also the room Was not clean.

Date of stay: November 2020
    • Value
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Review collected in partnership with Hyatt Hotels
Thank pgh204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April Brandt, General Manager at Hyatt Place Niagara Falls, responded to this reviewResponded 30 November 2020

dear pgh,

I just want to profusely apologize about the issues you had at the Hyatt . Rest assured I will be addressing our fornt desk staff as well as housekeeping to double check about the cleanliness of your room.

Thank you again for the feedback and we sincerely hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2020 via mobile

The front desk staffs were nice, the price was reasonable. The place is just a walking distance from the falls which is great. The lady from the breakfast room sounded a bit mean though, she could have been nicer to the other guest when she said “you have to get that cause you touched it already.” The shower room is a bit dirty, it needs to have some brushing. But, other than that everything is good.

Date of stay: November 2020
Trip type: Travelled as a couple
1  Thank triahamarbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April Brandt, General Manager at Hyatt Place Niagara Falls, responded to this reviewResponded 25 November 2020

Thank you for staying with us here at the Hyatt Place while you visited Niagara Falls. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Once again thank you very much for your comments. I hope to see you during your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2020

A good place and reasonable price to stay! Not a perfect place, but I would consider staying here more than any other hotels. The shower room is dirty though. But, it’s not really that huge or big deal. The wall of the shower room needs to be brushed off, but other than that the place is super great! Walking distance from the falls.

Date of stay: November 2020
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Hyatt Hotels
Thank trishamarbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April Brandt, General Manager at Hyatt Place Niagara Falls, responded to this reviewResponded 25 November 2020

Thank you for staying with us here at the Hyatt Place while you visited Niagara Falls. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Once again thank you very much for your comments. I hope to see you during your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2020

To quote my traveling partner, " barely adequate" facility. The shower was tepid, the bed was untidy, there wasn't any toilet paper and the hallway reeked of marijuana. The staff was personable and helpful.

Date of stay: November 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Road60389597614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
April Brandt, General Manager at Hyatt Place Niagara Falls, responded to this reviewResponded 18 November 2020

Thank you for staying with us here at the Hyatt Place while you visited Niagara Falls. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Once again thank you very much for your comments. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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