We just returned to Motel 8 Montecello, NY from a long day out. We went out this morning 7/14/18 at 10 AM. It is now 12:10 AM 7/15/18, we returned cold a wet to our room that was not made up or cleaned. Needed to take a shower and dry off but we had no clean towels. THIS IS NOT GOOD! They charge $132.13 per night and there is no room service. WE ARE IN TROUBLE BECAUSE WE PRE PAID TO GET THE LOWER RATE AND WE ARE STUCK HERE FOR 3 NIGHTS.
I have to add that the clerk on duty at 12:15 AM was excellent. He picked up our dirty towels and brought us clean ones. THANK YOU!More
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