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“"Great Reception"”
Review of Montauk Manor

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Montauk Manor
Ranked #8 of 39 Hotels in Montauk
Certificate of Excellence
Harrison, New York
1 review
“"Great Reception"”
Reviewed 5 March 2012

We recently stayed at the Manor and the reception we received couldn't have been better. Michelle was most helpful in taking our reservation over the phone. When we arrived Janice (the manager), Kathy and Donna were all friendly and made you feel welcome. When we saw Janice the next morning upon checking out she made sure to ask us how our stay was. Thanks to you all! Steve & Debbie H.

Stayed February 2012, travelled as a couple
Helpful?
Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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492 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Paris
Level 3 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 March 2012

There is nothing worse than arriving at your hotel after a long and tiring journey, and being greeted by reception staff who obviously regard guests as an imposition.

Throughout our stay at this lumbering white elephant, inconveniently situated on a hill overlooking the town of Montauk, our family were made to feel as though we were a nuisance. Even the smallest request met with gruffness by reception staff who preferred to chat among themselves or lurk in a small room hidden from the view of guests. On one occasion, we were given erroneous advice on travelling to a nearby town. In the end, we relied on the town's tiny but very friendly tourist centre for virtually all our needs during a weekend stay.

Not all the staff at Montauk during our stay were guest-phobic. The life-guard in the hotel's small swimming pool was a pleasure to deal with, and the drivers who ferred guests to and from the station were unfailingly polite.

But reception is the mouthpiece of a hotel. It is both the first and last impression a guest will leave with. At Montauk Manor, a serious overhaul of reception culture is needed. We will not be returning to this hotel, nor recommending it to friends.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lagarde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sayville, New York
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2012

Ten years ago my children gave my wife and I a gift weekend for Christmas and we have been back every year since. The history is amazing,the grounds and views beautiful, and on a cold winter day to sit in the lobby,listen to the player piano and read a good book is another world.A MUST take a walk through the path and visit the Indian cemetery. Perfect all year round, but winter is my favorite!!

Room Tip: Any room is a good room!!
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 24 February 2012

My family and I stayed here this past week (2/20-2/23). We were in a 1 bedroom duplex. There was a special going on for this week , pay for 2 nights and get 1 free. All I can say is WOW.... Great service, great accommodations. Room was great - mattress a bit stiff- but overall awesome. Alot of families staying there this week and my daughter was able to make friends. We went to town to eat not too many choices but we made do. Gurneys is always open for food pricey but delicious. Overall, if u want a luxury feel without the huge price, stay here. Plus the place is historical.
-Chris

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris1211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 February 2012

This was our Christmas gift to each other. This was our second stay at this outstanding haven. We were greeted at the front desk by Chelsea who was kind and understood exactly what type of room we were looking for and furnished us with such a room. This is the most perfect place to stay during the winter ( you never have to leave the hotel) for example; the hotel has a great gym and a pool to die for. If you are not a swimmer you can just relax in the whirlpool. The Lifeguard who is employed by the hotel (Jeff) was very full of information. He actually told us that we would never have to take our car in town for they have a free shuttle who takes you to and from town. This is extremely important if you would like to go into town and enjoy a few cocktails. We would like to thank Janice the general manager for supplying us with the same room that we had last year it meant so much to us. Looking forward to our Christmas gift 2012
w

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Montauk Manor

Property: Montauk Manor
Address: 236 Edgemere St, Montauk, NY 11954-5249
Phone Number:
Region: United States > New York > Long Island > Hamptons > Montauk
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 39 Hotels in Montauk
Price Range (Based on Average Rates): €€€€
Hotel Class:3 star — Montauk Manor 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Montauk Manor Hotel Montauk

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