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“Terrible Experience”
Review of Super 8 Middletown

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Super 8 Middletown
Ranked #7 of 9 Hotels in Middletown
Reviewed 29 July 2017

Bad experience at this hotel. Room unclean & noisy water leak in bathroom.
Do not recommend.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank M8010RWtimothyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, General Manager at Super 8 Middletown, responded to this reviewResponded 4 August 2017

Dear M8010RWtimothyl,

While not the review we like to read, we appreciate you taking the time to share as only by reading and hearing about the guests experience can we make improvements. We are determined to make each day better than the next and improve upon the day before.

Unclean rooms and bad service is unacceptable and not our standard I can assure you. I have shared your comments with our team and am confident a similar situation will not occur in the future. Please accept our apologies.

We are Super 8! Journey Onward!

Thank you for choosing Super 8 and we welcome an opportunity to serve you better in the near future.

Yours in Service,

Melanie Turner
General Manager

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Reviews (329)
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7 - 11 of 329 reviews

Reviewed 29 July 2017

Met my personal need for a solo trip. Budget motel with few amenities but clean safe and comfortable place to sleep.

  • Stayed: July 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank C5301EUjimc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, General Manager at Super 8 Middletown, responded to this reviewResponded 4 August 2017

Dear C5301EUjimc,

Thank you for taking the time to share your experience wih Super 8 in Middletown New York.

So why stay at the Super 8? Super 8 is the largest budget hotel chain in the United States. Along with great prices, our focus is ensuring great service and clean fresh facilities. We also want to give you a great breakfast too. We are determined to provide that to each and every guest that crosses our doors.

We are Super 8! Journey Onward!

Thank you for choosing Super 8 and we welcome an opportunity to serve you again in the near future.

Yours in Service,

Melanie Turner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

Guest in connecting room were very loud, banging on walls or floor, front desk heard noise on first floor, this was close to 10 pm

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank kennethcH4929DA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, General Manager at Super 8 Middletown, responded to this reviewResponded 28 July 2017

Dear kennethcH4929DA,

Thank you very much for sharing your experience with Super 8 in Middletown New York! We apologize for any inconvenience we have caused.

Loud noise; smoking and bad behavior of any kind are strictly prohibited. Again, please accept our apologies.

I have shared your comments with our team and am confident a similar situation will not occur in the future.

Thank you for choosing Super 8 and we welcome an opportunity to serve you better in the future.

We are Super 8! Where we make every stay Super!

Yours in Service,

Melanie Turner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

I found this hotel well priced for what they offer. Great location huge parking fabulous if you are towing or have an Rv. Check in was pretty fast, room was clean it has safe deposit, mini fridge and a microwave. Shower head is high great for tall people my room had a bit outdated furniture with some cosmetic details but overall comfortable. Loved the big pictures used as headboard nice touch. And most important Pet friendly!!! They serve hot breakfast.

Stayed: July 2017, travelled on business
Thank Pinketa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melanie T, General Manager at Super 8 Middletown, responded to this reviewResponded 27 July 2017

Dear Pinketa,

Wow!!! Really thank you for sharing!

At Super 8 we are trying really hard to be the best in our little niche. As I remind the staff daily that unfortunately we cannot fully renovate now but we can offer the best in service and make certain all guest rooms are well cleaned and are fresh upon arrival. Doesn't every traveler want a warm smile and a clean room? Of course they do and I am determined that we will provide that and more!

Thank you for choosing Super 8 and we welcome an opportunity to serve you better in the future!

Yours in Service,

Melanie Turner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank stephanielV4731SB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Melanie T, General Manager at Super 8 Middletown, responded to this reviewResponded 24 July 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Super 8 Middletown

Address: 563 Route 211 E, I-84 Exit 4W Rt 17 Exit 120, Middletown, NY 10941-1715
Phone Number:
Region: United States > New York > Middletown
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Middletown
Price Range: €65 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Middletown 2*
Number of rooms: 82
Official Description (provided by the hotel):
Come stay at the Super 8 in Middletown New York! We are an 82 room lovely budget property. Pet friendly but you must call hotel directly to get assigned a pet-friendly room. Entire property is non-smoking. Credit card required for payment. ... more   less 
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Also Known As:
Super 8 Middletown Hotel Middletown
Middletown Super 8
Middletown Super Eight
Super Eight Middletown

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