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“Disappointing.....”

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Astroea Beach Hotel
Ranked #1 of 19 Mahebourg B&B and Inns
Certificate of Excellence
Reviewed 14 March 2017

This was the last of 4 Hotels during our visit to Mauritius. We chose it because of its proximity to the Airport and because the Pictures we saw looked amazing and the Reviews good....

It was very disappointing and already started when our luggage was treated inappropriately (bags are valuable to us and were pulled along the pavement) after check in which itself was neither charming nor welcoming at all. We got the Impression that they are not interested in us and wanted to get over with the check in process to get back to the TV which was running next to the check in desk were serveral employees took a rest and watched TV or played on their mobile phones.

We had the first Bungalow on the left side on the beach.
It is spacious, that's why we took one.
But on These premises you would expect cleanliness.....very wrong.....the Sofa was sticky so we could not sit on it without beach towels, there was an ugly smell coming from it as if a dog took its rest there. Then there are 2 rooms, one a master bedroom with a king sized bed and another room with twin beds.
Aircon in the second room did not work properly. Later we found out by checking the outside area that the aircon was very old and there was a dead Little snake in it, that's why it did not work.

The whole Bungalow was smelly, also the bed linen had stains....not a very welcoming surrounding....Windows were so dirty you couldnt see through.

Breakfast was quite good due to a small Little buffet. Dinner was served in 3 courses you had to choose during breakfast. Plates very small, but sufficient to us as we are Slim People that don't Need much.

The most ridiculous Thing we encountered was that the table was cleaned in between the main course and the desert even if was not dirty....

Prices for Drinks are quite high, but there is a fridge in the room and a Supermarket nearby. A rental car is a must as they Charge for everything, even some strange rusty bikes.

The Service Crew is very Young and more occupied with getting the right Music to their Radio than asking the Clients that pay their wages, if they wanted some more Drinks during dinner.
Generally the behaviour of the Service Crew is sometimes inappropriate as they loudly gossip with each other over the tables when removing plates, although customers still sit there and want their silence while eating.

I don't know where they get their Formation, but they should have some manners when working in the Service area of a Hotel. No "thank you", no "have a nice day" etc.

Even when paying the bill at check out, there was nothing like a "thank you". All the time in These 4 nights we spent there we just felt tolerated, but not as a valuable guest.

One good Thing there is: it is a couples Hotel with no Kids and only like 14 or so rooms

While we were there mostly German Clients, replaced by English couples and one French. This was very different to our last 3 Hotels where the French dominate everything.

The beach should be refurbished as it is completely washed away and doesnt look like in the Pictures.
It was surprisingly good for snorkelling.....but take care: in the afternoon some speedboats might drive over your head...we were eye-witnesses of such an incident...

Don't go there, it ruins some nice impressions you got from Mauritius elsewhere....

Room Tip: Choose a Bungalow, they are dirty and smelly as the whole place, but spacious
  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Sonni28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... P, Guest Relations Manager at Astroea Beach Hotel, responded to this reviewResponded 27 April 2017

Dear Sonni28,

Thank you for having chosen Astroea Beach for your holidays and also for your feedback posted on Trip Advisor following your recent stay with us. We are sorry to read that the services offered did not fully lived up to your expectations.
We value all feedback from our guests as it always helps us to review and improve our services and facilities of the hotel.

We look forward to welcome you back soon.
With kind regards
Nanda Appadoo
Hotel Manager


(jjeanmore@southerncrosshotels.mu)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (249)
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9 - 13 of 249 reviews

Reviewed 22 February 2017

If you are looking a a break to totally relax then this is the place.

STAFF
Any hotel is as only as good as the the staff

The staff are excellent must mention Shivas ( keep going the way you are & you will go to the top) Vic ,Rama Jerry ,kin and the two ladies with a smile to light any dull day Connie & Jennifer

They will fall over backwards to make your stay as good as it gets

ROOM

We had room 105 and it was clean but needed updating - the shower head was held by a piece of tape but on saying that it had all we needed but it could be much better

The towels could be much better & the coffee in the room was hit and miss but when mentioned the staff reacted straight away

FOOD

We was all inclusive and I must say the food was really good and such a good choice & if you wanted something else just let them know its not a problem

The chef was always on hand and all you have to do his tell & he will sort it - Chef the steak you cooked me was one of the best I ever had - thanks

The staff are also on hand to make sure your glass is never empty - the 1pm club

BEACH

The beds are available and the boat house man will supply snorkel kit and row boats

Overall we had a fantastic time and the staff made our stay but I feel you need just to improve the rooms

  • Stayed: February 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Davidjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... P, Guest Relations Manager at Astroea Beach Hotel, responded to this reviewResponded 27 April 2017

Dear Davidjohn,

Thank you for having chosen Astroea Beach and for posting your review following your recent stay with us.
We very much appreciate your valuable comments and we are delighted to know that our staff met your expectations.
Your kind words have been conveyed to the team with a special mention to those listed in your review.

We all look forward to welcome you back again soon.
With kind regards
Nanda Appadoo
Hotel Manager


(jjeanmore@southerncrosshotels.mu)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2017

After our second visit to Astroea Beach Hotel, it has become a firm favourite in our family. We love the friendly and caring staff, who go out of their way to make you feel at home and welcome. Each of them bring such warmth to the environment and overall experience! The rooms are, I would say, of 3-star quality but are completely comfortable and perfect for a beach holiday. You don't feel too precious walking into the bungalow with a body covered in beach sand and sunscreen. The food is for the most part, delicious. Obviously there will be meals one doesn't particularly enjoy, but that is nature of having individual tastes. We spent Christmas at Astroea, and they went out of their way to make our time with them extra special; with hand-written notes, beautifully decorated tables and a scrumptious Christmas eve meal we had a wonderful Christmas. Having chosen the all-inclusive package, we had no issues with enjoying majority of what the hotel had to offer in terms of food and drinks. Our only complaint, especially as South Africans and wine-lovers, we felt the wine on offer in the all-inclusive package was of a very poor quality. The whiskey was also not very nice. There are definitely better budget-friendly options out there. All in all, our family loved our 9 days at Astroea and can't wait to return. Thank you!

Room Tip: The bungalows / rooms at the front (rather than the back) have better access to the beach and nicer...
  • Stayed: December 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank CoolioCandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... P, Guest Relations Manager at Astroea Beach Hotel, responded to this reviewResponded 27 April 2017

Dear CoolioCandy,

Thank you for your loyalty to Astroea Beach and also for sharing your experience to other reviewers. We are delighted to read your appreciation on the different services offered and that our overall team’s professionalism, and helpfulness contributed to make your stay memorable once again.

We will share your comments to all our team members here at Astroea Beach and we are looking forward to welcome you back in a near future.

Sincerely yours,
Nanda Appadoo
Hotel Manager


(jjeanmore@southerncrosshotels.mu)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2017 via mobile

A great small hotel with very friendly and helpful staff. The hotel is located right by the sea and you are just metres away from the coral so if you like snorkelling it's great (plus they provide free equipment). The staff where very helpful organising taxis and an excursion for us to go see the giant tortoises on a nearby island. The all inclusive pack was great and they are also happy to prepare a different meal if you don't fancy what is on the menu. They made a birthday cake for my partner making her day special without being asked. The room was nice and spacious we stayed in one of the first floor rooms with great sea views.

Stayed: January 2017, travelled as a couple
1  Thank jonomo88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... P, Guest Relations Manager at Astroea Beach Hotel, responded to this reviewResponded 27 April 2017

Dear jonomo88,

Thank you for having chosen Astroea Beach and for posting your review following your recent stay with us.
We very much appreciate your valuable comments and we are delighted to know that our staff met your expectations.

Your kind words have been conveyed to the team who are all eager to welcome you again soon.

With kind regards
Nanda Appadoo
Hotel Manager


(jjeanmore@southerncrosshotels.mu)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2017

We have selected Astroea Beach Hotel to spend our whole honeymoon there. Our main criteria was to have privacy in an atmosphere that can be seen in Bounty-commercials.

After the first few hours, we have already started to plan our next trip due to the very positive shock that we experienced. The location of the hotel, the kindness of the staff, the hospitality and the nature was a real dream.

We recommend this particular hotel for couples and honeymooners and those people who really want to relax, calm down and would like to avoid the crowd and wants to have a unique holiday.

The location of the hotel is very comfortable (the airport is few minutes with a car, and Mahebourg the city is in the near as well, if you would like to go shopping), and has an own beach which is a good spot to do snorkeling. (The snorkeling equipment and kayak is free of charge!). 24/7 security and reception service is a minimum, like the beach towel. The WiFi connection is reliable and free of charge of course.

We have selected one of the bungalows (No. 202). However the hotel has apartments in the main building too. All the bungalows and apartments are with own terrace. Most of them is at the beach-front. All of them are few metres from the beach.

The dishes were very delicious, fresh and tasty, we never eat there anything bad.

We recommend you to rent a car being able to have small trips in parallel to your beach-life.

The hotel accepts local currency and also the main ones, like EUR.

We tried the massage as well that the travel agent and the hotel organized. After this experienced, we decided to have it more times. The 90 minutes relaxing massage is equal to the nirvana. :o)

We could not ask anything that the staff of the hotel could not make it possible. We visited several countries already, including ones far away from Europe. However, we never experienced such a customer-oriented behavior.

After we arrived back to our home country, we agreed that this hotel was the best choice for our honeymoon.

We hope you will also like as much as liked it! Enjoy and relax it! :o)

Room Tip: Room number 202
  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank fejeregyhazikozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... P, Guest Relations Manager at Astroea Beach Hotel, responded to this reviewResponded 27 April 2017

Dear fejeregyhazikozo,

Thank you for having chosen Astroea Beach for this special occasion and also for posting a review on Trip advisor. We are delighted to read your appreciation on the different services offered and that our overall team’s professionalism, and helpfulness contributed to make your stay memorable.

We will share your comments to all our team members here at Astroea Beach and we are looking forward to welcome you back in a near future for your wedding anniversaries..

Sincerely yours,
Nanda Appadoo
Hotel Manager


(jjeanmore@southerncrosshotels.mu)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Astroea Beach Hotel

Address: Coastal road, Pointe d'Esny, Mahebourg, Mauritius
Region: Mauritius > Grand Port District > Mahebourg
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 19 B&Bs / Inns in Mahebourg
Price Range: €92 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Astroea Beach Hotel 4*
Number of rooms: 16
Official Description (provided by the hotel):
Get away and forget everything else in this exclusive boutique hotel, hidden between the powdery white sand and magical turquoise lagoon of Pointe D'Esny, in the south-east of Mauritius. Exclusively for adults, this haven of peace in the evocative charm is ideal for couples on honeymoon to reconnect and escape the pace of modern life. Between idleness, play, pleasure reading, surrounded by staff dedicated to your every single whim and fancy, time stands still, and indulge in all your desires and pleasures without a second thought. ... more   less 
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Also Known As:
Astroea Beach Hotel Mauritius/Mahebourg

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