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All reviews maggie's pub relais chateaux owls head half bottle of wine pastry chef new ownership s'mores kits boat tour soaking tub stone fireplace whiteface mountain cross country brought our dog adirondack style each morning turn down service cookies
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Reviewed 4 October 2018

This is our 5th trip to Lake Placid Lodge and how different it has become, especially from a disappointing last couple of stays. Management and owners need to take a serious look at the hospitality that USED to be top-notch, but really needs an upgrade. We have always stayed at one of the cabins because of the coziness and privacy of them. Our first visit here was magical, attentiveness from beginning to end. This time, its was if we had to find someone in the lodge at different times to tend to any needs we had. At Maggies Pub one afternoon, there was no one in sight to take our drink or lunch order. A couple sitting next to us had experienced the same situation for at least a half hour. We finally got someone to help us but told us there was not bartender on site at the time, but she would take our order. As this woman took our order and then the other couples order we waited.... and we waited....... and we waited. Finally the beverages were poured and the food delivered. The couple siting next to us received their food and one was wrong. The gentleman kindly told the waitress it was not what he ordered. Quickly and curtly the woman said, "oh yes it is, I even asked you the temperature." He very kindly said, "oh I must be mistaken, i didn't want this but if you can share some mustard I will eat it." The mustard appeared 18 minutes later after we mentioned the the bar tender, we wanted second drink but please get this man his mustard first.
There used to be a wonderful wooden box in the cabins full of different cheeses, fruits, nuts, etc. EVERY night when we would return from being out and about. This time, we got cheese (3 pieces) ,grapes, a handful of them, 2 crackers and a few nuts......served on a paper plate!! Come on, LPL, you can (and have done better). We asked a few nights later why no more cheese and nuts, etc. and were told "that is only for your first night here", after that we just get an apple, orange and granola. Really??? At the cost per night for the cabins, this is just a small amenity that was special to receive but no longer given. The cabin was replenished with clean towels daily, but not cleaned (vacuumed, etc.) and we brought our dog with us this time, so I feel that was justified to have it cleaned better. Had we not known how attentive the staff had been in the past, we would never have known there was many staff here during the day, We sat outside on the rear porch for 4 hours mid week and did not have a single staff visit. Instead of buying a glass of wine and lunch from the lodge, we walked to our cabin and brought our own up. There seemed to be hardly anyone around that was focused on the guests. I wish this place would recognize how truly special it is (and was for us) and step up the attentiveness to the people who are willing to spend the money to stay at a truly beautiful place. It's sad to me that it's not what it used to be, ESPECIALLY for a Relais & Chateaux. I am very surprised that they have been able to maintain the Relais & Chateaux status. Since the change of ownership, the wonderful personal touch has been reduced and it definitely shows. I don't think we'd spend this kind of money to come back unless they can turn things around in the near future. Is the MANAGEMENT of this specatular (but not what is used to be) place aware of what a true Relais and Chateaux is?? We drove and hour and a half to the Ivy Hotel in Baltimore last year, also a Relais and Chateaux ,and 7 hours to here for the 5th time and WHAT a difference on the hospitality end of the experience. From the very second we pulled up to the hotel, our car was pleasantly taken, parked and baggage removed and we were escorted to our room. A wonderful reception in the lobby and tour given, and requests for dinner were quickly asked and answered. This happened on our first visit to LPL, but not since then. Does it not matter to repeat this service each time a frequent customer stays at LPL, especially for the price that is paid. We're happy to pay for good customer service if it's warranted but we didn't feel the same as in previous visits. We've met other people here that have frequented the Lodge who have mentioned the same lack of the initial experience. In closing, we'd love to come back here because the property is spectacular, but we feel that the amenities and personal attentiveness does not exist as in the past.

Room Tip: Cabins are very private and cozy. Love the fireplaces and view of the lake.
  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
11  Thank MONTANABOUND24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2018

We love this place. The original lodge burned down years ago and it was restored to its original splendor. Beautiful wood burning fireplaces throughout. Have spent evenings on the outside porch with our personal fireplace sitting on theater chairs with wool blankets as our drinks were served to us. It does not get any better. Food is not at a Michelin Level but is very good.

Stayed: November 2017, travelled as a couple
2  Thank storsbergg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

This is one of the nicest physical properties we have visited. All rooms are big and overlook the lake. They even have twice daily one hour boat tours of the lake. A Relaix and Chateau restaurant, Artisans, is on site as is the charming Maggie's Pub. The staff was exceptional helping with any request. A golf course adjoins the property. 5 minutes to downtown Lake Placid. The evening bonfire with smores was a very nice feature.

The only negative was the surprising lack of a fitness center and spa.

Stayed: August 2018, travelled as a couple
1  Thank dorothyandrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake_Placid_Lodge1, General Manager at Lake Placid Lodge, responded to this reviewResponded 7 September 2018

Dear dorothyandrichard,

Thank you for your valued feedback, we are glad that you enjoyed your stay and are looking forward to your next visit with us!

With Hospitality,

CJ Shaw
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018 via mobile

My family and I have been repeat visitors of Lake Placid Lodge over the years. Apparently this lovely property is under new ownership and management. Having arrived for a three night Labor Day stay we immediately realized that young children are now welcome here. We awoke the first morning in our $1000/night lakeside suite to the din of children yelling and running in the suite directly above us, at 8am.

The more pressing issue was that we learned that a wedding was to be held the Saturday afternoon/evening of our stay. We were not informed of this when we booked the trip, and were told, once there, that it is “not the policy” of the hotel to inform other guests of weddings taking place at the Lodge. The day manager assured me that the wedding would be held on the first floor, “and would not impact” other hotel guests; moreover he clearly stated that it would be over by 9pm. At 5:30pm, the blaring music began, to be heard in both restaurants, and all common areas. At 8:30pm our family was sitting by the fire, subjected to the tunes from the movie “Saturday Night Fever”, when we wanted only to enjoy the serenity of the lake and mountains. This continued until 10pm.

After complaining vociferously to the general manager, C.J., he reluctantly deducted one night’s stay from our bill. He implied that I had a problem because I was the person who spoke up about the infringement of four - five hours of extremely loud music on the premises of Lake Placid.

Management needs instruction on polite interaction with guests. Those booking at Lake Placid Lodge should be aware that it is incumbent upon them to inquire about potential loud events which might mar the experience of a stay at Lake Placid Lodge.

Stayed: September 2018, travelled with family
16  Thank DayTrip811908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2018

My bf and I stayed at one of the cabins right on the lake in 2016. The resort is beautifully located right on the lake and service is wonderful. It is pet friendly, but only if you book a cabin away from the main lodge. Everything is well thought out from the champagne and fruits with a nice welcome note to a private boat tour of the island and s’mores by the fire pit at night.

Stayed: July 2018
1  Thank c'est la v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake_Placid_Lodge1, General Manager at Lake Placid Lodge, responded to this reviewResponded 7 September 2018

Dear c'est la v,

We appreciate you taking the time to leave your comments regarding your experience. We are happy to know that you enjoyed the resort and our service. Our staff and amenities will be here to welcome you back again soon!

With Hospitality,

CJ Shaw
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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