Our third tour here to see the leaves and hike the neighborhood. First, the PROS: The setting of this hotel is incomparable and offers so many amenities, you could stay here for a week and still have stuff to do. The main lodge is gorgeous and design details were planned to the 'nth' degree. Rooms in the main lodge are close to the restaurant, service desk (Kevin is a great host who gave us personalized hiking maps and loads of assistance!) and stumbling distance from the bar. The complimentary lake tour on their 60' classic woody is super and the Cap'n is an informative insider hoot! We've been fortunate enough to catch the "raptor" guy on Fridays - another hoot(!).
Hearthside Room is spacious, yet cozy, with a beautifully crafted bed that faces a natural fireplace, has a mini bar, closet, seating for two, and a small deck that faces the unimpeded view of the glassy lake. The bathroom is huge, with a soaking tub, walk in shower, and gleaming nickel fixtures (spit-shined by housekeeping). Everyone we encountered at the hotel was sweet and engaging, except for the bartender one night.
As an aside, the main building burned about ten or so years ago and no expense was spared in reconstructing this building, so I forgave most niggling sources of irritation, which brings us to the CONS: I'm under the assumption that no one has gone through high end hotel training, and it's apparent from the top- down. The bartender disappeared for twenty plus minutes at a time and the kitchen for most meals was slow (although delicious). The server for room service delivered our $200+ plastic wrapped meal by plopping it onto a table and disappearing ($100 bottle of wine left unopened - balk). Restaurant/bar restroom remained unkempt for extended periods of time (yucky).
The coup de grace came when I asked the manager to ship a bag to our future stopover in New York. My request was met by the manager with enthusiasm, so I never thought twice about it until I arrived in New York a week later and no bag. Numerous phone calls to Lake Placid produced sounds of crickets (silence) and when I finally got through to the manager, she gave me an incredibly disappointing excuse that "someone" had forgotten to pick up the bag.
At some point, my prediction is a financial reckoning for management. It will come when clients become so irritated we stop paying for the well placed hotel site. I want this hotel to do well - it's in a beautiful area that needs paying tourists..and it's a beautiful, stately hotel that needs to be cosseted a bit by management who knows what they're doing, and currently doesn't warrant a Relais & Chateaux label.
- Official Description (provided by the hotel):
- The Lake Placid Lodge is a beautifully handcrafted Lodge nestled in the Adirondack mountains, situated on the shores of Lake Placid. The Lodge offers among the finest accommodations and dining in a truly comfortable, rustic, yet refined setting. Pamper yourself in the new Main Lodge, the private cabins or in the newly remodelled Lakeside suites, all offering gorgeous views of Lake Placid and Whiteface Mountain. Artisans restaurant offers wonderful dining on the deck overlooking Lake Placid. Maggie's pub offers a relaxed setting serving both lunch and dinner. ... more less
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- Also Known As:
- Lake Placid Hotel Lake Placid