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All reviews arcade area indoor pool pet friendly hotel small arcade morning breakfast free breakfast fitness center an overnight stay hot tub comfortable beds first floor very nice hotel parking lot make your own waffles bagels great place to stay off the highway
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Reviewed 2 August 2018 via mobile

We've never stayed at a BW plus....we usually head for hamptons or HI Express....but man am i glad we did! Huge heated saltwater pool....restaurant and bar on site....ridiculously helpful and friendly staff....even the guy by the counter who helped out and may or may not have worked there! Lol. Thats an inside joke...but this staff is great....the hotel is nice and clean with plenty of amenities....not only would i stay here again, we will start looking for BW plus locations as we travel all over the country!

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank hiplain1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this reviewResponded 3 August 2018

Wow, what a a wonderful review. Thank you so much for recognizing the staff. They work hard and are very accommodating. I will share with them your comments. Great to hear that you enjoyed our hotel. We look forward to having you stay with us and for your endorsement of the Best Western PLUS.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2018

Our stay was nice. It was nice to be able to take our little dog with us. There are many people that are not picking up after their pets, but unfortunately, that's everywhere. Breakfast was good, room was nice and comfortable. My husband liked the pool. Would stay there again.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this reviewResponded 3 August 2018

Thank you for the rating and the review. Our apologies for guests not picking up after their pets. We will monitor and have staff be more attentive to that area. We appreciate the comments about your stay and the facility. We look forward to having you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018

This hotel is in a bad location surrounded by parking lots and suburban sprawl. The hallways were dark and damp with dull carpets that stunk of cleaning fluid. The breakfast was a bland institutional nightmare except for the excellent bacon. I felt depressed in the room looking out on a strip of crabgrass ringed with poison ivy. The place sucked the joy out of the wedding we were attending.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this reviewResponded 25 July 2018

We are sorry you were disappointed with your stay with us. We are located in a rural area. The hotel does feature a large parking lot which is utilized by our customers since most do self drive and arrive by car. The hotel offers our guests a complimentary breakfast that is generally enjoyed since we have a vast selection of hot and cold items. Fresh cooked eggs, bacon or sausage, potatoes, a make your own waffle station, hot and cold cereal, assorted breakfast breads and pastries,whole fresh fruit, juices, coffee and tea. We are sorry it fell below your expectations. Thank you for sharing your impression and we again apologize that the hotel stay affected your enjoyment of the wedding your were in the area for.

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Reviewed 23 July 2018

We enjoyed our stay and appreciated the wonderful staff. The hotel is located in a busy area and close to a wonderful pizzeria, and we have no complaints or issues with noise, traffic, or other disturbances.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Yvonne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this reviewResponded 27 July 2018

Thank you for the rating and the wonderful comments about the hotel and the staff. We look forward to having you stay with us again.

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Reviewed 22 July 2018 via mobile

This is a decent property. Well located, clean comfortable, etc. Comfortable beds. Good breakfast included. The pet policy says you may not leave your pet in your room unattended. So how do you go to lunch, dinner or whatever when you cannot leave them in a place with a safe temperature??? We arrived late and left early so it was not a problem for us. Rating dropped from 4 to 3.

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank 204roberti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this reviewResponded 27 July 2018

Thank you for the review and sharing your comments. We appreciate the feedback on your experience at our hotel. We are sorry that our pet policy did not work for you. We have pet friendly accommodations but do require that pets are not left unattended in the hotel rooms. We require this so hotel guest are not disturbed by dogs barking in the hotel rooms. We are sorry that our pet policy affected the enjoyment of your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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