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All reviews industrial area train station spg program nice hotel starwood property warren street front desk staff floor to ceiling candle making valet service dried fruit arrived earlier late august glass wall brand spanking new bigelow toiletries side table
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Reviewed 2 October 2018

I was touring the New England states on my motorcycle and ended up staying at The Wick in Hudson for a night. Nice Hotel. Hard to locate. Not busy- price was right. front desk was a bit disorganized. They have an electric shuttle to run you to restaurants and bars as I would not be comfortable walking to it. A rather seedy neighborhood but appears to be turning the corner

Room tip: Rooms on the main floor(more like the basement) are to be avoided as they have very little light. Overall the experience was good.
Date of stay: August 2018
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
2  Thank john4an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewH5004, General Manager at The Wick, Hudson, A Tribute Portfolio Hotel, responded to this reviewResponded 3 October 2018

Dear John,

We truly appreciate your feedback. We are working with our desk team to ensure a successful and engaging experience. I am sorry we missed the mark there. Our location is truly getting better every day and safe. We do have a shuttle that can quickly take you anywhere nearby on Warren Street. Please come back and visit us again soon. The fall foliage is only going to get better the next few weeks.

Best regards,
Matthew

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Reviewed 2 October 2018 via mobile

Hotel is very nice. It’s new, rooms are large with an amazing shower. Hotel had one of the best fitness centers I’ve used.

The hotel is loud however. The Hudson train station is right behind it so at all hours you can hear the horns.

I would recommend this hotel as a nice couples get away for a weekend or overnight.

Date of stay: September 2018
Trip type: Travelled on business
Thank starsalign25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewH5004, General Manager at The Wick, Hudson, A Tribute Portfolio Hotel, responded to this reviewResponded 3 October 2018

Dear Starsalign,

Thank you for taking the time to review us. We appreciate the feedback and hope you will return to see us soon!

Sinerely,
Matthew

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Reviewed 2 October 2018

We stayed here for 2 nights while visiting Hudson. Located within walking distance of the train station on a dead end street in an area under gentrification. Ample parking.
Wonderfully friendly and professional staff. The rooms are hip, modern and very clean. An added bonus, being part of the SPG chain.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Dr Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewH5004, General Manager at The Wick, Hudson, A Tribute Portfolio Hotel, responded to this reviewResponded 3 October 2018

Dear Dr Rich,

Thank you for the review! We appreciate the feedback and being able to provide an awesome experience. We hope you will comeback and see us over the fall and winter. We are located within a half hour of a few skiing venues.

Sincerely,
Matthew

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Reviewed 18 September 2018 via mobile

We visited family in the Hudson Area. In the past we were always forced to book hotels in the Albany area since Hudson had lacked suitable accommodations. The addition of the WICK is a great enhancement to Hudson. We received excellent service from the moment we arrived through our departure. The views from the hotel may not be the best as it is located in an old industrial area near the Amtrak Station but the rooms and the hotel are fantastic. What a great addition to Hudson !

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank B7281RPfrankm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewH5004, General Manager at The Wick, Hudson, A Tribute Portfolio Hotel, responded to this reviewResponded 19 September 2018

Dear Frank,

Thank you so much for taking the time to review us. Your comments are much appreciated. We would expect to see you more often now that you found a go to place in Hudson proper.

See you soon,
Matthew

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Reviewed 14 September 2018

On a dead end ugly street. Nice room. No views.

The fire alarm went off in AM forcing an early morning wake up and run outside. We were herded outside for over 1.5 hours with no idea or suggestions of what to do. In shorts and T-shirt . Wandered around looking and feeling homeless. Came back after over an hour and still no word on when we could go back in or what was happening. Overall very amateurish - especially for a Starwood. No apologies and was asked did I have a good stay as if nothing happened. Oblivious and unprofessional handling. Understand fires can happen - but the response and treatment were wholly inadequate.

The whole town is overpriced for what it is.

Date of stay: September 2018
Trip type: Travelled solo
1  Thank brianna m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewH5004, General Manager at The Wick, Hudson, A Tribute Portfolio Hotel, responded to this reviewResponded 17 September 2018

Dear Brianna,

Thank you for your feedback. I am sorry we missed the opportunity to reach out to you and apologize about the inconvenience. I will review our life safety and guest recovery practices with our team. We certainly have established a reputation in the plethora of reviews as a caring and engaging staff. But there is always room to grow and learn from valuable feedback like you provided.

Sincerely,
Matt

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