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All reviewscinnamon rollssized fridgecomplimentary ear plugsroom was comfortable and cleanthe main highwayup to datevery pleasant stayfree breakfast isvisiting family in the areastaff could not have been morebreakfast roomneeded a place to staycayuga lakeyogurtstaff was very friendlyan overnight stayomelet
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Reviewed 9 July 2018 via mobile

We had a few rooms booked for a softball tournament. Staff was very very nice only thing is pool closed early about 8:00-8:30pm and after that there was not much space to all hangout besides the main lobby. All the other hotels in the past have had an eating area for everyone with tables and an outside patio. The pool was outside so would be considered the patio where we ate but it closed sooner than we would’ve liked. Also beds are small in double rooms. But they were clean.

Stayed: July 2018, travelled with friends
Thank sarabW4663LX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marissa B, Front Office Manager at Holiday Inn Express Elmira Horseheads, responded to this reviewResponded 10 July 2018

Dear sarabW4663LX,

Thank you for the comments and feedback! Your suggestions are extremely helpful as we strive to continuously improve our Hotel and the services we offer to all of our guests. We will certainly taking your feedback into consideration for future events!

Warm regards,

Marissa Brace
Guest Service Manager
Holiday Inn Express
(607)739-3681
Marissa@hiexpresshh.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Convenient location! The hotel is conviently near routes 14 and 86: there was Arnot Mall just a few miles away and probably 20 restaurants in 3 mike radius; At check in, the Front desk gave me a 3 page print out of all the places to eat near there! Our room was clean and large and very clean, The staff was very friendly and the management was very helpful with trying to get my gift card to work (thank you!!!) You get a free breakfast which includes anything from cereal, yogurt, eggs, omelets, juices, French toast, pancakes, toast, cinnamon rolls! For such a moderate ly prices hotel I feel like you get a lot, this hotel was only about 15 miles from Watkins Glen Park and the Corning Museum and about 17. Miles from Seneca Lake

Stayed: July 2018
Thank Juliet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marissa B, Front Office Manager at Holiday Inn Express Elmira Horseheads, responded to this reviewResponded 10 July 2018

Dear Juliet G,

Thank your for taking the time to share such kind words regarding your stay with us! We are very fortunate to have such a hardworking and dedicated team; I look forward to sharing your comments with everyone! We hope to see you again the next time your travels bring you to our area!


Warm regards,

Marissa Brace
Guest Service Manager
Holiday Inn Express
(607)739-3681
Marissa@hiexpresshh.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

Immaculate room with bathroom the same. Delicious breakfast including those yummy cinnamon buns. Pool
and grounds immaculate. Attentive staff from housekeepers to breakfast room to reception desk. Plenty of
nearby restaurants with menus available at front desk. Great display of attraction flyers. Don't miss Watkins
Glen State Park with 19 waterfalls---fun for all!

Stayed: June 2018
Thank marilynanddavidn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marissa B, Front Office Manager at Holiday Inn Express Elmira Horseheads, responded to this reviewResponded 10 July 2018

Dear marilynanddavidn,

Thank you for taking the time to share such a great review about your recent visit! We are thrilled to hear that you enjoyed your time and were able to get out to experience some of the local area!


Warm regards,

Marissa Brace
Guest Service Manager
Holiday Inn Express
(607)739-3681
Marissa@hiexpresshh.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

Good clean room. It was nice to have a freezer and a good sized fridge in the room. The breakfast area was nice, as was the breakfast.

The thermostat wasn't digital so we had too warm or too cold....tough to get the room comfortable without having a true view of what it was set to. (the old style doesn't seem to show well, either inaccurate, or just not easily read)

Can't do anything about the traffic noise that was constant; they provided ear plugs, which was nice. Can't do anything about the ugly "view" either....just not a pretty place.

The bed was bouncy and too soft for us...but that's a personal preference; some may love it.

Room Tip: I'm not sure you can get away from the noise of traffic but they offer ear plugs
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank neverfindone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fingerlakeshotels, Director of Sales at Holiday Inn Express Elmira Horseheads, responded to this reviewResponded 6 June 2018

Thank you for staying with us at the Holiday Inn Express Horseheads, neverfindone. We also appreciate you taking the time to leave us your feedback from that stay. We truly appreciate when a guest takes the time to leave us their valuable comments to help us improve and let us know what we are doing well. We wish you continued happy travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

A group of us traveled to Ithaca for the biannual gospel festival, and we were put up here by the college. The two nights that we stayed here, it was full of high school students at this event, and the staff were very professional. However, the hotel just seemed kind of “strange,” in a tired sort of way. It was like we had entered a time capsule from 20 years ago.

The room was small and contained dated furniture, although the bed was comfortable. The bathroom was the smallest hotel bathroom I’ve ever been in, and was incredibly basic. Additionally, I assume since the hotel was overloaded with guests, they ran out of towels, so our bath towels for the second night were pool towels (they said that on the tags) and were faded and thin.

The strangest thing about the room was the heating and cooling system. When we got there, the room was very warm, so I tried to turn on the air conditioning, but a sign on the wall, next to a weird looking old air unit, said that the only a/c available in the winter was to open up the window. This was simply unacceptable for a mid-range hotel.

Another interesting point to make about this hotel was the layout. To get to the second floor, you had to go upstairs from the lobby, and walk over a little windowless bridge hallway to the building containing the rooms. The hallway was very long, and had a low ceiling and dim lighting. It was not all that inviting.

Furthermore, since there was a large group staying here, a breakfast was set up in the second floor conference room. I would say that it was a sparse offering for a mid-range hotel, with no vegetarian protein options besides fake-looking and smelling eggs.

I really wanted to like this hotel, but I just couldn’t. I appreciate the effort of the staff, but have found much more success in the nearby Fairfield Inn and Suites.

Stayed: April 2018, travelled with friends
Thank Louis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marissa B, Front Office Manager at Holiday Inn Express Elmira Horseheads, responded to this reviewResponded 26 May 2018

Dear Louis C,

Thank you for taking the time to share your recent experience at our Hotel. I am so sorry for any inconveniences you may have experienced during your stay and greatly appreciate that you took the time to share this feedback. Please know your comments and suggestions are extremely helpful as we strive to continuously improve our Hotel and the amenities we offer to all of our guests!

Warm regards,

Marissa Brace
Guest Service Manager
Holiday Inn Express
(607)739-3681
Marissa@hiexpresshh.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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