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All reviewsfew blocksgreat hotelhot waterinternetdowntownusdqueretaro
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Reviewed 27 July 2015 via mobile

This was a late night check in and I was presently surprised. Nice modern room, clean and with decent bath products.
Didn't stay long to enjoy the hotels facilities but I had no complaints. The location across from the park and walking to the plaza is great for exploring the downtown area.

Stayed: July 2015, travelled as a couple
Thank MadelineYVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2015

This hotel is very near to the historic city centre of Mexico and is just 2 blocks away.
The Hotel rooms are good and decent.
What I liked about this hotel is the variety of the breakfast they serve. It has an amazing breakfast which I simply loved.
If I am travelling again to Queretaro I would surely prefer to stay in this hotel.

  • Stayed: May 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank gaurav751983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2015

I travelled with my family and took 3 rooms, they all had issues, but the main one was the lack of cleaning in the rooms. my one year old son almost ingest a pill left by a previous guest which was lying on the carpet, my brother has to move his bed and found lots of rubbish and even used condom packages. We tried talk to the manager and they told us he wasn't there and neither at the other hotel he is also manager and that they were not allowed to contact him on his mobile, so we have to leave without even been able to talk to someone there.
the hotel staff were very apologetic and in general they provide a good service. I read a comment saying the rooms were recently refurbished, sorry but maybe not all of them ad definitely not to a 4 start level

  • Stayed: April 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank armandoccanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex_Viajando_Qro, Gerente at Hotel Mirabel, responded to this reviewResponded 21 April 2015
Google Translation

Estimado cliente,

Nos da mucha pena que después de tres días de estancia en tres habitaciones sin ninguna queja, al hacer su check out se acuerde de todo lo que encontraron en las mismas y que si de verdad encontraron esas cosas tan poco agradables no me explico como pudo soportar hasta su salida y no reportarlo en el momento . Porque por supuesto tomaríamos inmediatamente las medidas necesarias para solucionarlo, de haber sido cierto.

Lo que menos le gusto fue que no se le autorizo ningún descuento adicional a la tarifa ya pactada, como Ud. lo pidió en el momento de su salida,

Ojala podamos volver a servirle como Ud. se merece.

Gracias

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2015

The hotel has been refurbished in every single corner. The rooms are simples and probably the mattresses are stiff but the feeling is that you are in a new room. The restaurant is a nice surprise. They improved tremendously offering a quite large menu with many healthy dishes. I ordered the chicken broth and a fish filet (red snapper was the catch of the day) with steamed vegetables on the side. Both dishes were perfectly simples. Silvano our server did an outstanding job being discrete and efficient. Prices are really fair and the new decoration is nice and modern. Mirabel is just in front of the Alameda and few blocks from the historical side of the downtown. If you look a clean, affordable, secure and well located hotel Mirabel is your best choice.

Stayed: April 2015, travelled with family
1  Thank Hucesama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2015

I would agree with the reviewer about the beds - very firm to hard but overall still a good place to stay. People & staff are friendly. Lobby is lively and colorful. The bar is inviting and full of activity.

  • Stayed: January 2015, travelled on business
    • Value
    • Location
    • Service
Thank barrynoah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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