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“Very comfortable stay”

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Homewood Suites by Hilton Rochester / Henrietta
Ranked #7 of 17 Hotels in Henrietta
Reviewed 15 October 2017

We visited Rochester to ride our bicycles on the Erie Canal Trail and the Genesee River Trail ... both were very convenient to the hotel. Beds were very comfortable ... rooms were clean. Breakfast was worse than most Homewoods ... basically Hampton options on real plates ... lots of carbs, very little protein.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Homewood Suites by Hilton
Thank NYBike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 20 October 2017

NYBike,
Thank you for sharing your thoughts about your stay! We're glad to hear you enjoyed your stay with us. We're sorry if you found the breakfast to be lacking. We're always looking to improve ourselves our guest experience. We would be happy to take what you would have liked to see under consideration. Please feel free to reach out to me regarding this. Thank you again!

Matt Clark
Assistant General Manager
matt.clark@pillarhotels.com

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21 - 25 of 515 reviews

Reviewed 9 October 2017

Stayed at the Homewood Suites while in town on business. The hotel was clean and the staff was friendly. Breakfast was okay. About what you expect from a hotel complimentary breakfast. The room/suite was spacious and clean. The bed was comfortable. Although, the pull out sofa in the living room area was not comfortable.
As the title suggest, room 203 with its window in the living room and bedroom, both just had views of the roof and a/c units. But, overall was comfortable.
I'm a little surprised that I had called and talked to the manager and inquired about establishing a corporate rate with them as my company has a location in the area and we have frequent travelers who are staying at another brand's property in the area. I was told that their sales manager would be calling me the next day and it has been a couple weeks now and I've heard nothing.

  • Stayed: September 2017, travelled on business
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Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 12 October 2017

Tom A,
Thank you for sharing your thoughts about your stay. We're glad to hear you enjoyed yourself (minus the air unit outside your window). Our apologies for the lack of follow-up for a corporate rate. I forwarded your comments to our Sales manager and was happy to hear she has since been in touch with you. Again our apologies! We hope to welcome you back again very soon! Thanks again!

Matt Clark
Assistant General Manager

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Reviewed 5 October 2017

Staff is so accommondating. Centrally located to the mall and plenty of eateries. Hotel sits right on the interstate, easy access. Beautifully decorated and nicely landscaped. This hotel gives you the feeling of home away from.

  • Stayed: September 2017, travelled solo
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Review collected in partnership with Homewood Suites by Hilton
Thank pat b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 7 October 2017

pat b,
Thank you for sharing your thoughts about your stay! We're glad to hear we met our goal of making every guest feel at home! We hope to welcome you back here very soon! Thanks again!

Matt Clark
Assistant General Manager

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Reviewed 3 October 2017 via mobile

I think it's time to update the hotel rooms!!! My room was dirty when I arrived at the hotel it was late .. All I wanted was to do was sleep.. They need to inspect their rooms better!! The room looked run down!! Not what I expected from a Hilton property!!

Stayed: October 2017, travelled as a couple
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 5 October 2017

Mr. Taylor,
Thank you for sharing your thoughts about your stay. We are getting everything together to renovate soon! We apologize if everything in your room not as it should have been. Our housekeeping department was still in when you checked in at 6:30 and would have been glad to make things right. Thanks again for your comments.

Matt Clark
Assistant General Manager

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Reviewed 27 September 2017

This Homewood Suites fell below our experience in other Homewood Suites. We are Hilton Honor Members and chose this hotel as it was the closest hotel to SUNY Geneseo and although we made the reservations well in advance, it was Parents Weekend at SUNY Geneseo and all rooms in Geneseo were already booked. We were there for 3 nights. The staff was fine. Breakfast was poor. Beds were not firm. We would have checked out, but it was a busy weekend for Rochester and many of the Hilton brand hotels were fully booked. We won't stay at this hotel again.

  • Stayed: September 2017, travelled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank laurenceo337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 30 September 2017

laurenceo337,
Thank you for sharing your thoughts about your stay. We're sorry to hear you did not have an enjoyable stay. We will take your comments under consideration as we continue to strive to exceed every guests expectations! Thanks again!

Matt Clark
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Rochester / Henrietta

Address: 2095 Hylan Dr, Henrietta, NY 14623-4219
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Henrietta
#5 Business Hotel in Henrietta
Price Range: €91 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Rochester / Henrietta 3*
Number of rooms: 90
Official Description (provided by the hotel):
Welcome to our cozy all-suite hotel in Rochester, New York. Enjoy complimentary breakfast each morning and spend the evening with us Monday through Thursday for the evening reception. Each suite has a fully equipped kitchen with a full size refrigerator, stove top and plate-ware to make you feel at home. Stay connected with friends and family with complimentary internet access. Located only six miles from the airport, our hotel is in an ideal location for easy travels. We are pet friendly (non refundable $75.00 pet fee). ... more   less 
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Also Known As:
Homewood Suites By Hilton Rochester / Henrietta Hotel Rochester
Hilton Rochester
Homewood Rochester
Homewood Suites Rochester Henrietta
Rochester Homewood Suites

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