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Reviews (540)
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All reviewscracker barrel restaurantone bedroom suiteliving room areahilton brandfitness centerhome away from homefull kitchenking bedhot breakfastexcellent staycomplimentary dinnergreat place to stayoff the highwaybreakfast barpull out sofashopping and restaurantsrochester henrietta
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Reviewed 9 October 2017

Stayed at the Homewood Suites while in town on business. The hotel was clean and the staff was friendly. Breakfast was okay. About what you expect from a hotel complimentary breakfast. The room/suite was spacious and clean. The bed was comfortable. Although, the pull out sofa in the living room area was not comfortable.
As the title suggest, room 203 with its window in the living room and bedroom, both just had views of the roof and a/c units. But, overall was comfortable.
I'm a little surprised that I had called and talked to the manager and inquired about establishing a corporate rate with them as my company has a location in the area and we have frequent travelers who are staying at another brand's property in the area. I was told that their sales manager would be calling me the next day and it has been a couple weeks now and I've heard nothing.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 12 October 2017

Tom A,
Thank you for sharing your thoughts about your stay. We're glad to hear you enjoyed yourself (minus the air unit outside your window). Our apologies for the lack of follow-up for a corporate rate. I forwarded your comments to our Sales manager and was happy to hear she has since been in touch with you. Again our apologies! We hope to welcome you back again very soon! Thanks again!

Matt Clark
Assistant General Manager

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Reviewed 5 October 2017

Staff is so accommondating. Centrally located to the mall and plenty of eateries. Hotel sits right on the interstate, easy access. Beautifully decorated and nicely landscaped. This hotel gives you the feeling of home away from.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank pat b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 7 October 2017

pat b,
Thank you for sharing your thoughts about your stay! We're glad to hear we met our goal of making every guest feel at home! We hope to welcome you back here very soon! Thanks again!

Matt Clark
Assistant General Manager

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Reviewed 3 October 2017 via mobile

I think it's time to update the hotel rooms!!! My room was dirty when I arrived at the hotel it was late .. All I wanted was to do was sleep.. They need to inspect their rooms better!! The room looked run down!! Not what I expected from a Hilton property!!

Stayed: October 2017, travelled as a couple
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 5 October 2017

Mr. Taylor,
Thank you for sharing your thoughts about your stay. We are getting everything together to renovate soon! We apologize if everything in your room not as it should have been. Our housekeeping department was still in when you checked in at 6:30 and would have been glad to make things right. Thanks again for your comments.

Matt Clark
Assistant General Manager

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Reviewed 27 September 2017

This Homewood Suites fell below our experience in other Homewood Suites. We are Hilton Honor Members and chose this hotel as it was the closest hotel to SUNY Geneseo and although we made the reservations well in advance, it was Parents Weekend at SUNY Geneseo and all rooms in Geneseo were already booked. We were there for 3 nights. The staff was fine. Breakfast was poor. Beds were not firm. We would have checked out, but it was a busy weekend for Rochester and many of the Hilton brand hotels were fully booked. We won't stay at this hotel again.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank laurenceo337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 30 September 2017

laurenceo337,
Thank you for sharing your thoughts about your stay. We're sorry to hear you did not have an enjoyable stay. We will take your comments under consideration as we continue to strive to exceed every guests expectations! Thanks again!

Matt Clark
Assistant General Manager

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Reviewed 12 September 2017

We stayed for two nights (checking in very late on Friday evening) and felt well taken care of. Our room was clean and comfortable and every staff person was attentive, polite and went out of their way to make sure our needs were met. The hotel was easy to find and right off the highway, in a great location (close to shopping and restaurants). I will definitely recommend Homewood Suites to anyone going to the Rochester area.

  • Stayed: September 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank nre820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt C, Manager at Homewood Suites by Hilton Rochester / Henrietta, responded to this reviewResponded 24 September 2017

nre820,
Thank you for sharing your comments about your stay. WE're glad to hear you enjoyed yourselves and what we have to offer. We hope to welcome you back again very soon!

Matt Clark
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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