This is a great place to stay. A bit pricey but hotel staff extremely helpful ( which is a huge plus). Continental breakfast was great. Room was very nice, clean and roomy. Bed was comfy ! I would stay again. More
- Free Wifi
- Free Parking
This is a great place to stay. A bit pricey but hotel staff extremely helpful ( which is a huge plus). Continental breakfast was great. Room was very nice, clean and roomy. Bed was comfy ! I would stay again. MoreShow less
Dear birdluver79: It's an honor and a delight to share your review with our staff. Thank you so very much for taking the time to share your thoughts and of course, for staying with us. Hope that you will visit with us again!
We were driving back from the Falls and needed a place at the last minute to crash for the night (didn't have the energy to drive all the way back home). This hotel offered a good deal and great location (right off the highway).
The check-in was smooth and uneventful. The hotel seemed new-ish, and the rooms were clean and well maintained. Decent sized room and restrooms -pretty standard for a Holiday Inn.
We didn't get to use the other amenities at the hotel, but it worked out great for a restful night of sleep.
Dear Guest: Thank you very much for crashing with us! We are delighted that you enjoyed your stay with us. I am just guessing that you were probably travelling downstate. We frequently have guests staying with us who live in New York City or Long Island and visit Niagara Falls. We are just about the halfway point between the two locations. Being located right on exit 11 of Interstate 81 makes it very convenient for our travels to get off and on. Hopefully, you also sampled our new breakfast! Awesome! Thank you again for staying with and please come again!
easy on, easy off I81.. quick check in and check out. beds were comfortable.. but they were also soft.. my only quip was there was no office chair for the 'desk area' if u want to do computer work.. just standard kitchen chairs in my room.. yes.. it has a POOL and free wifi..
Dear Paul: We do appreciate you taking the time to share your thoughts with fellow travelers. Our double bedded rooms are indeed equipped with standard activity chairs, but our king bedded rooms have a more spacious desk as well as a desk chair. We do hope that you return to our Holiday Inn Express and please ask for a king bedded room. Thank you again for staying with us!
Stayed here two nights with my kids. They loved it. Clean hotel, nice rooms, good pool, good breakfast. Service and staff makes all the difference and at this hotel, they get 5 stars. My daughter forgot her stuffed dragon. This is her lifeline. They found it, and when we called, were so friendly and careful to pack it and send us this message with a picture: Please assure your daughter that Dragon is well taken care off, resting on a bed of bubble wrap. I am attaching a picture. Thank you for staying with us and I am looking forward to hearing from you! Seriously, all the staff there are amazing.
Dear Juliejaninne: We are so delighted that you stayed with us. We are here to serve you and make your stay with us memorable. And, Dragon will be home soon!!! Please come see us again!
Stayed here for business. Nice hotel. Clean and friendly staff. Bed was very comfortable. Keurig coffee maker in the room. Breakfast was typical nothing great. Plenty of parking. Will stay again when doing business in this area.
Dear Lisa: Thank you for taking the time to share your thoughts with our readers. We greatly appreciate your feedback and are delighted that you had a good night sleep. Our Keurig coffee makers are very popular with guests and so are our new pillows. Someone mentioned that it is like sleeping on a cloud. We are looking forward to greeting you again in the future!
Arrived today and welcomed by a lovely check-in assistant (Jessica? long blond hair) who was very helpful. She was exceptionally kind to our large group of young children. Rooms are nice and clean with microwaves and small refrigerators. The kids enjoyed the pool which was not cold as per usual in Upstate NY indoor pools. We usually stay at another Cortland hotel when we come every year at this time and believe the Holiday Inn Express will be our new hotel. We book 5 rooms every year. The check in desk assistant is one reason we will make the switch.
Dear Kate S: Thank you very much for taking the time out of your busy day to review our staff's performance and our Holiday Inn Express. We are delighted that you are enjoying your stay with. Jessica and every member of our staff are here to serve you and provide a home away from home. We do hope that you will come and stay with us again! Until then, Happy New Year!