We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (115)
Filter reviews
115 results
Traveller rating
63
37
10
2
3
Traveller type
Time of year
LanguageAll languages
More languages
63
37
10
2
3
Show reviews that mention
All reviews free wifi front desk wonderful weekend parking lot comfortable beds breakfast bar off the highway stay there again business center a great place to stay king bed next morning elevator midnight canada cleanliness microwave
Filter
Updating list...
3 - 8 of 115 reviews
Reviewed 7 August 2018

We were driving back from the Falls and needed a place at the last minute to crash for the night (didn't have the energy to drive all the way back home). This hotel offered a good deal and great location (right off the highway).
The check-in was smooth and uneventful. The hotel seemed new-ish, and the rooms were clean and well maintained. Decent sized room and restrooms -pretty standard for a Holiday Inn.
We didn't get to use the other amenities at the hotel, but it worked out great for a restful night of sleep.

  • Stayed: July 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank hmikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa W, Manager at Holiday Inn Express Cortland, responded to this reviewResponded 9 August 2018

Dear Guest: Thank you very much for crashing with us! We are delighted that you enjoyed your stay with us. I am just guessing that you were probably travelling downstate. We frequently have guests staying with us who live in New York City or Long Island and visit Niagara Falls. We are just about the halfway point between the two locations. Being located right on exit 11 of Interstate 81 makes it very convenient for our travels to get off and on. Hopefully, you also sampled our new breakfast! Awesome! Thank you again for staying with and please come again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

easy on, easy off I81.. quick check in and check out. beds were comfortable.. but they were also soft.. my only quip was there was no office chair for the 'desk area' if u want to do computer work.. just standard kitchen chairs in my room.. yes.. it has a POOL and free wifi..

  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa W, Manager at Holiday Inn Express Cortland, responded to this reviewResponded 9 August 2018

Dear Paul: We do appreciate you taking the time to share your thoughts with fellow travelers. Our double bedded rooms are indeed equipped with standard activity chairs, but our king bedded rooms have a more spacious desk as well as a desk chair. We do hope that you return to our Holiday Inn Express and please ask for a king bedded room. Thank you again for staying with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018

Stayed here two nights with my kids. They loved it. Clean hotel, nice rooms, good pool, good breakfast. Service and staff makes all the difference and at this hotel, they get 5 stars. My daughter forgot her stuffed dragon. This is her lifeline. They found it, and when we called, were so friendly and careful to pack it and send us this message with a picture: Please assure your daughter that Dragon is well taken care off, resting on a bed of bubble wrap. I am attaching a picture. Thank you for staying with us and I am looking forward to hearing from you! Seriously, all the staff there are amazing.

  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank juliejeaninne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this reviewResponded 26 July 2018

Dear Juliejaninne: We are so delighted that you stayed with us. We are here to serve you and make your stay with us memorable. And, Dragon will be home soon!!! Please come see us again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

Stayed here for business. Nice hotel. Clean and friendly staff. Bed was very comfortable. Keurig coffee maker in the room. Breakfast was typical nothing great. Plenty of parking. Will stay again when doing business in this area.

Stayed: February 2018, travelled on business
Thank Lisa2365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this reviewResponded 9 March 2018

Dear Lisa: Thank you for taking the time to share your thoughts with our readers. We greatly appreciate your feedback and are delighted that you had a good night sleep. Our Keurig coffee makers are very popular with guests and so are our new pillows. Someone mentioned that it is like sleeping on a cloud. We are looking forward to greeting you again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

Arrived today and welcomed by a lovely check-in assistant (Jessica? long blond hair) who was very helpful. She was exceptionally kind to our large group of young children. Rooms are nice and clean with microwaves and small refrigerators. The kids enjoyed the pool which was not cold as per usual in Upstate NY indoor pools. We usually stay at another Cortland hotel when we come every year at this time and believe the Holiday Inn Express will be our new hotel. We book 5 rooms every year. The check in desk assistant is one reason we will make the switch.

Stayed: December 2017, travelled with family
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa W, General Manager at Holiday Inn Express Cortland, responded to this reviewResponded 31 December 2017

Dear Kate S: Thank you very much for taking the time out of your busy day to review our staff's performance and our Holiday Inn Express. We are delighted that you are enjoying your stay with. Jessica and every member of our staff are here to serve you and provide a home away from home. We do hope that you will come and stay with us again! Until then, Happy New Year!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews