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Reviews (173)
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All reviewsthe rooftop swimming poolfront deskchinese restaurant next doorspencers restaurantsubic bayflat ironpresidential suitegreat showerfantastic hotelbuffet bfastyogurtnice pooltoilet flushchoose this hotelsecurity personnelwalking distancethe hotel's restaurant
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27 - 32 of 173 reviews
Reviewed 1 January 2018

staff was very good. We had a 1 night stay at their Family Room but complimentary breakfast coupon is only good for two. Nice room though the bathroom door is not properly working. With breakfast which is also not very good because it is tasteless. The hotel lack staff especially during breakfast. We had to ask twice for utensils, no serving of water as they lack waiters attending to guest. I still have to ask for creamer, better if it is fresh milk. The coffee maker is not immediately refilled. Swimming pool is not ready when they said it has opened as the guard there has waited for his coffee to be done first before he get the towels. Pool not yet cleaned after the prior night event. They close the pool early hence our kids had not enjoyed the pool. Pricey hotel, not worth staying. They also gave priority to their walked-in buffet guest instead of their hotel guest to watch the firework display. We booked at this hotel because of their terrace view which we did not enjoy because of their rooftop. Failed. Will not booked this hotel again.

Room Tip: Their good rooms are very pricey.
  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank noie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2017 via mobile

My friend and went to the hot air balloon last February. We stayed that night and we love the location. It is close to neighboring good restaurants and a few roads away to the mall.

Room is very clean and the pool has a very good view. Recommend for those who want a quick getaway from the city.

Stayed: February 2017, travelled as a couple
Thank CaffeineIsLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017

Main problems were ants in theroomcomingfrombaseboards on 5th floor. No coffee available in restaurant until after 6:30 AM. WIFI would drop out when needed and come back on after I complained. Be nice if room TV had USA Network. Service of all staff was excellent even promptness of spraying for ants each time I saw them and reported them.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Morellwj3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2017

Staff was exceptional for 1 day/night stay! very nice Presidential Suite! 3 Bedrooms! each with seperate Bathroom/Showers! Mastersuit Suit has a Jacuzzi - Bath for Two! large T.V./ entertainment center in the Comfortable Livingroom! smaller flatscreens in each bedroom{3}. Kitchen, stove, full sized refrigerator with ice, coffee pot, hot water pot, toaster oven, microwave! Dishes & glassware, silverware! you need is food! Water, coffee, creamer & cups! Morning Breakfast in the hotel's restaurant, "Spencer's"! was included! Very Good! Eggs in Order! bread, meats, potatoes, rice & all the fixings! swimming pool on roof deck! I Do not recommend the Nightly Rooftop Buffett! Arriving early, during setup with probably 4 tables of guests there already! It was not ready for service, Disorganized & Only pork, chicken a skewer! & No Vegetables! No Fruits! A late leafy Lettuce salad! Brought to the table!!! The rest of the family & friend were still waiting in line! Very! Very! - Pricey for Product, Quality of Food Received! Magsaysay Ave. B.B.Q.!!!! An Intuition we should have listened too! But thought it would meet & exceed our expectations as everything in the Hotel Had! everything else was top shelf!

Room Tip: Very quiet 5tH. floor! Spacious rooms, Comfortable beds, Balcony with Outdoor Furniture! Pleasing Breeze & View of Subic Bay! Spotless!
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

Our company held our 3 day annual goal setting here and I could say the staff really went out of their way to make our stay comfortable and relaxing. They were always ready to assist us with our needs and requests.

  • Stayed: December 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank rickyemerald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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