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“Business Trip with Little Issues”

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Subic Grand Harbour Hotel
Certificate of Excellence
Reviewed 1 September 2015

Stayed here recently for a conference. Rooms are on the average size, considering there were four of us in the room. Fridge is available for all rooms and the wifi also works quite well inside the rooms. Only issues i encountered would be the design of the room, where the flow of air from the air conditioner is blocked by a huge dresser. Same goes for the conference room, there wasn't much aircon units to cool it. My skin hurt from the exposure to the lighting. Also, during the middle of the stay, the elevator was shut off in the morning for service as some of my companions got stuck inside the night before. Staff should also check glassware in the dining room, as i had the unfortunate experience of nearly drinking from a chipped and cracked water glass. Overall, a pleasing stay if you look beyond those minor niggles. Staff was quite accommodating and obliged for minor requests even if it was already two in the morning. Will consider returning should the opportunity present itself. Shops nearby include Royal Duty Free and Harbor Point is three blocks away.

Room Tip: Seaside rooms have better views
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  • Stayed: August 2015, travelled on business
    • Location
    • Rooms
    • Service
1  Thank EDE37988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 67 of 68 reviews

Reviewed 3 August 2015

Stayed here last weekend with my family of 4. We originally booked with the Korean sounding hotel just across it but once we did an ocular inspection upon arrival, we found it to be a little cheap and had a "hanky panky" kind of vibe.

Subic Grand Harbour was able to accommodate us as we walked in, gave us a very spacious room on the mezzanine floor with 3 double beds. It had the basic stuff like flat screen TV, ref, bed tables, and a bathroom complete with basic amenities. Wifi connection is good wherever in the vicinity.

The pool looks well maintained, and parking spaces are available. It has a spa which offers facials and massages, though we didnt try the services. The breakfast buffet is also basic but very filling - keep in mind this is a mid-range hotel so if you're expecting the eggs benedict plating kind of thing, then this is not the place for you. My family and I were satisfied with the buffet, plus the excellent customer service did it for us so we have no complaints. Their pancit is also really good :)

This hotel is walking distance to SBMA's nightlife (bars and casinos), while it is a 30 minute drive to the outdoor attractions such as Zoobic Safari and Ocean Adventure.

They gave us a rate of 6k for 2 nights, not bad for the kind of service we got from them. The place is clean and met our needs, the staff were professional and polite. Check in and checkout processes were fast and smooth. Will definitely recommend to my friends.

  • Stayed: August 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank monicasexon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2015 via mobile

I booked and paid a premium price for a sea-view Harbour superior room which I confirmed several times would have two double beds. I also informed them several times that we would be checking in very late. When we arrived, we were so eager to get in our room and rest but we ended up with a room with only one bed and it didn't even have any pillows set up!

When we complained to the front desk about the room, she just kept making excuses and saying this was the room that she was told to give us and just offered an extra bed. After getting upset and demanding to be transferred they eventually moved us to a room with one King sized bed. Housekeeping staff said there were no pillows because they weren't informed someone would be checking in to that room - eve though I made sure to notify them several times.

This was also supposed to be a fairly brand new hotel but it sure didn't smell or look like it. The linens smelled like they were washed in a tub full of heavily scented fabric softener. The tiles in the bathroom were already spots of dark mold. The bath towels provided were small. They were definitely scrimping to save money when they furnished this hotel.

The buffet breakfast consisted of white bread, almost empty jars of jam, rice, scrambled eggs with hair in it (pointed out to the servers), pork and beans fresh from the can, and hot dogs.

Definitely not booking this hotel again. There are way too many other and better options in the area.

Stayed: May 2015, travelled with family
3  Thank Miriam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2015 via mobile

Went to Subic to attend a relative's wedding.

The non-harbor view deluxe rooms were fine. Spacious and clean. Decent, cozy bedsheets. Lots of room for storing clothes/stuff. The bathroom was clean, strong hot running water. Only issue I had with the rooms is that the power sockets were generally located in odd places (one was behind the massive bed headboard!). Wifi connection was pretty good.

If you get any of the Mezzanine rooms, be sure you dont have any guests who are elderly or have a physical disability as you have to take the stairs, there's no elevator.

The buffet breakfast is very basic (example: pancakes, sausages, corned beef, bread or rice and then coffee or tea).

Staff were friendly. Hope this keeps up, the hotel was just a few months old when I went.

Location is pretty good. You can walk along the beach just in front of the hotel. Just a 5 to 8-minute drive to the Subic Convention Ctr. And a 8 to 10minute walk to Harbor Point mall.

Stayed: February 2015, travelled with friends
Thank LGR_1118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2015

Stayed for a night, first week of January, 2015. Saw this hotel as we ate at TJ Steaks one evening and inquired. Receptionists at the front desk were very responsive. They had 'special' rates as it just opened and we got a room at the mezzanine with three double beds in the room for five pax. Room was very spacious and facing the beach front with a great view.

Service at the only restaurant was slow, staff untrained, and didn't know the specifics of the dishes on the menu. I was asked upon check out if we had ordered by the pool area?! (We didn't). Shouldn't the hotel have a system to assure meals and drinks ordered at the pool area or anywhere else is accounted for. It can be awkward for both guest and waiter if questions like these are asked the next day.

Beach front is not for swimming as it is being used for parking as well as some construction material from the hotel. Pool is small.

I am confident service will be better in the future as I had seen what I believe was a manager making rounds of the restaurant.

Room Tip: Rooms at the mezzanine are roomy with 3 'double' beds.
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  • Stayed: January 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Manny A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Subic Grand Harbour Hotel

Address: Bldg 249 Waterfront Road, Subic Bay Freeport Zone, Luzon 2222, Philippines
Region: Philippines > Luzon > Central Luzon Region > Subic Bay Freeport Zone
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 28 Hotels in Subic Bay Freeport Zone
Price Range: €65 - €65 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Subic Grand Harbour Hotel 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Situated along the entertainment beach strip of Subic Bay Freeport Zone, Subic Grand Harbour Hotel is an accommodation ideal for business and leisure. The hotel is in close proximity to Subic shopping destinations, duty free shops and tourist spots. The hotel can even arrange for your tours for a hassle-free vacation. The 70 rooms at Subic Grand Harbour Hotel include modern amenities, spacious bathrooms and view of the Subic Bay. For the business traveler, the fiber-optic internet connection will make sure you stay connected. The hotel also features facilities which include a swimming pool, fitness center and an in-house spa for your relaxation needs. The hotel even has a room for your driver to stay-in at a cost. The hotel also serves a buffet-style breakfast with fresh coffee. Within the vicinity of the hotel, guests will have the option to visit plenty of local bars and restaurants for more tastes to try. Water sports like jet-ski and parasailing can also be booked via the Front Desk. At dusk, the hotel is the excellent spot to watch the sunset and have a romantic dinner under the stars afterwards. Book your next vacation now at Subic Grand Harbour Hotel. ... more   less 
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