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“greate family resort”

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Whiterock Waterpark and Beach Hotel
Reviewed 3 weeks ago

When i first arrived, I instantly thought ah its just another cheesy run down Filipino resort. the rooms are basic but we really enjoyed the waterpark amenities. the price was very reasonable and the breakfast was excellent, I typically expect prison plate service at Filipino resorts for breakfast but the service and food was excellent here. Also loved the water sports. We will return in 2018

Room Tip: Nice family getaway
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  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank DRITSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 163 reviews

Reviewed 23 November 2017 via mobile

one of our fave spot in subic... been there for 3 times for company outing and recently with the whole family.. as the years go by it has a changed a lot.. the 3 times we were there the beach has a long shoreline that u really can enjoy with comforting seats nearby.. feeling really close to nature.. our recent trip makes us a bit sad coz the beach was not as good as before.. u usually go there because of the beach but now its gone.. though they have added so many swimming pools arround—-it feels like youre really longing for the long beach walk they used to have.. one thing we love about this resort is their buffet breakfast!! superb selection!

Stayed: April 2017, travelled with family
Thank neji23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

I havent been to this place in ages . It was great to see alot of new things in this resort as well as on going expansions and improvements. The rooms were clean and comfortable , the amenities and facilities provided alot of recreational activities of you intend to bring the family! A great weekend gate away !

Stayed: September 2017, travelled on business
Thank nmc8693
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

Beach and water parks

Fake White sands look like a real white fine sand but tiny part beach, a lot of pools but not worth the price,

Rooms and accomodations:

We got a villa for 15 people, but it can only acomodate 6 people cost of that 27,000 pesos plus 1000pesos each excess adults, above 2 years old is considered adult, I was surprised about the price because I end up paying 41k, because in their website it said good for 10 people regardless of kids, the villa looks big and beautiful in the picture but it is small room like an apartment, its not even complete, we had to rent for grilling machine cost 600 pesos, with deposit of 2k, even plates and utensils has charge I didn't pay it because I asked them it should be included with payments.

Food:

They have free buffet breakfast with 3 choices only, ordinary food, if you have to pay it will cost 500 pesos each.

Service:.
We have to call attention many times before we got response

This place is a trap! We have bad experience!!!!!

Stayed: May 2017, travelled with family
Thank Maribeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2017 via mobile

We booked 2 poolside rooms for an overnight stay last May 30, 2017
Room 26 and 27

Pros:
1. Cool Waterpark amenities
2. Clean Beach
3. Beautiful facade and overall view of the resort
4. Delish Buffet Breakfast

Cons:
1. Hot Water not working in 1 of our rooms
2. Mosquitos are everywhere in both of our rooms during night time. It feels like they are under the sheets of the bed
3. Flies, rats wandering on our front veranda. Some of the flies contaminated some of our food.
4. Noisy Ambiance because of the sound system of the resort
5. No resto available around 11pm and when we ordered out we need to pay corkage fee (half the price of the ordered outside food)
6. The Room was not spacious and clean as shown on the pictures. There are cracks on the wall and the door was so difficult to open and to lock, its so hard to leave the room with valuable items. It feels as if you did not booked a room.
7. Bath tub was dirty. Has black Stains and hair strands
8. We waited 20 minutes on the front desk area before we were assited to our room which was on the next building because there is only 1 driver available for their provided service.

Overall: For the price spent, def not worth it and not coming back. We were with some foreigners, and I was recommending this resort because I thought it was high end considering its prices. It was embarassing. Hopefully you will take note of this and better your service the next time.


Stayed: May 2017, travelled with family
1  Thank Sherina Grace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WWBH2011, General Manager at Whiterock Waterpark and Beach Hotel, responded to this reviewResponded 25 July 2017

We regret and take note of comments dated May 30, 2017. Operational problems arise especially during peak months. We continuously strive to value and improve our services. We are also reviewing some of our policy for better appreciation by our guests. Please be assured of improvements & my best efforts in giving better service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Whiterock Waterpark and Beach Hotel

Address: KM 134 Post | Bo.Matain, Subic Bay Freeport Zone, Luzon 2209, Philippines
Region: Philippines > Luzon > Central Luzon Region > Subic Bay Freeport Zone
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Subic Bay Freeport Zone
Price Range: €107 - €145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Whiterock Waterpark and Beach Hotel 3.5*
Number of rooms: 178
Reservation Options:
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Also Known As:
White Rock Beach Subic

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