Having a flawless experience during a 2 weeks stay would be unheard of; therefore the way the hotel rights their wrong is what really matters.
The night we arrived we were shown pretty much every room in the Mansion inventory so that we could pick the right place to spend the next 2 weeks.
Rachel was very patient in touring us around while calling various departments to make the next room available.
Rooms were of a decent size, with the right amenities like rain shower, sofas LED TV on swivel arms and working desk.
Spa is excellent and so is the Housekeeping team.
The power plugs accommodate any continent's plugs which is refreshing for someone with lots of electronics.
On our first night there was a party in the ballroom and consequently the Wi-Fi did not work as needed, and the response at the front desk was the usual "It's because of the rain" nonsense which infuriated me.
Luckily the next day we found that the Front Office Manager had a lot more common sense than her night shift employee, she apologized and sent us a member of the maintenance team (Jeffrey) who installed a personal router in our room, never had any issues with Wi-Fi ever after.
Breakfast was fine in the restaurant with good attention from the staff particularly Rena and Paulo
Met the owner on departure which was an extra nice touch.
Few things to improve:
-Families of 3 don't particularly want to join your 60pax breakfast buffet served for the big group in house, allow individuals to eat in the small restaurant without making us feel awkward.
-re-train your staff so that they abandon the silly idea that internet connections are affected by rain.
-Poolside slippery tiling, it's like ice-skating down there, pity as the pool is a great place for the families.
- Official Description (provided by the hotel):
- One of Subic's hidden precious pride, a complete complex just within your reach. Mansion Garden Hotel features a sports bar with great food and friendly atmosphere only minutes from the beach and Subic's nightlife. The hotel provides rooms and suites that are well suited for both business and leisure travellers. Rooms are comfortably furnished with modern amenities to ensure we provide a satisfying stay. ... more less