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Reviewed 12 April 2018 via mobile

This hotel is cheap and clean and has all the amenities you need. The added bonus is the wildlife with pigs, chicken and guineafowl wandering the grounds. The pool is a good size and the restaurant sells tasty food although after a week we'd got through the entire menu.
The hotel is advertised as being 900m from the beach. We never found this mysterious beach and instead had to get taxis to beaches around the island. This isnt too expensive but if you intend to use the hotel car service book in advance. We were messed around a few times losing hours off our day waiting around for cars or taxis that didn't show. There is also a lack of understanding that three adults and three children can't safely fit in a regular size taxi.
The staff at the hotel are friendly but very little English is spoken so download the Google translation off line app before coming.
WiFi in the rooms seemed intermittent but was fine at the restaurant, pool and lobby.
Although the restaurant menu days they serve cocktails most nights we were met with a flat no to this request. Although we discovered persisting with the order eventually delivered results.
The bar is never manned and you need to go into the restaurant opposite to order drinks. There is also no pool side service.
However I still rate this as 5 stars for vfm. It was a very pleasant stay.

Stayed: April 2018, travelled with family
Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales820, Chủ sở hữu at The Garden House Phu Quoc Resort, responded to this reviewResponded 21 May 2018

Dear valued guest,

Firstly, we would like to express our gratitude for your staying at The Garden House Phu Quoc on your vacation.

Next, we highly appreciate you for taking the time to share wonderful experience on tripadvisor about our hotel like : Good location,accommodation,good staff as well as our nice pool, that is very big motivation for The Garden House Phu Quoc's team to work harder.
One again thank you very much for your high value comment on Tripadvisor.

We are looking forward to welcoming in the nearest future.

Tang My Phug
Director of Sales
-------------------------------------------
A: Ganh Gio, Cua Duong, Phu Quoc island, VN
T: +84 773 844 555
W: thegardenhousephuquoc.com
E: Sales@thegardenhousephuquoc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Our family stayed there 3 nights for our holiday in Phu Quoc. The resort offered us round trip aiport shuttle bus for free for our booking which was great. The rooms we were are absolutely beautiful with full of amenities. It was cleaned everyday as well. Breakfast is included with Buffet syle, it was acxeptable with various types of food changing daily. There is a nice swimming pool which was a bonus and my kid liked it very much. Like it's name, the resort offers a nice garden with many local vege and flowers that brings a lot of fresh air for guests.

What i do no like about my stay was the restaurant services. Our dinner was expensive for what we were served. Our meal was pretty good but not my kid's- it was so bland. One night, i asked whether they offered Vietnamese tea or not. They said yes but when i asked if i could have one cup of tea, the female kitchen staff smiled and said it was her mistake, the tea they served for breakfast wasn't available. She had better make clear for me that it wasn't free as i didn't mind paying my tea but she just simply never offered me any price or service. May be because i am Vietnamese so she thought i only like to have free dinks :))

The receptionists were generally helpful and nice to my family. They helped me arrange the private car for our city tour and booked a day tour for my family. Just a minor problem that made the service not perfect was about our check out time. We had a transfer to the airport at 12.30 Pm and they offered me one room for late check out as my kids and my elder people needed to escape from the heat. About 10.30Am the reception called me and asked whether we could check out one room ( my auntie's one). I politely said that i could check out my room and kept my auntie one as she was old and injured from the beginning of the trip. The reception then told me that if i did not check out one room, i wouldn't be offered a late check out as our discussion before which i found not professional at all. We then ended up checking out all the rooms before and in time.

All above, a great resort and enthusitic taff that i still highly recommend for everyone who like to stay away from busy city. The staff may need more to be trained but generally friendly.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Happy coffee be... N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales820, Chủ sở hữu at The Garden House Phu Quoc Resort, responded to this reviewResponded 21 May 2018

Dear valued guest,

Firstly, we would like to express our gratitude for your staying at The Garden House Phu Quoc on your vacation.

Next, we highly appreciate you for taking the time to share wonderful experience on tripadvisor about our hotel like : Good location,accommodation,good staff as well as our nice pool, that is very big motivation for The Garden House Phu Quoc's team to work harder.
One again thank you very much for your high value comment on Tripadvisor.

We are looking forward to welcoming in the nearest future.

Tang My Phug
Director of Sales
-------------------------------------------
A: Ganh Gio, Cua Duong, Phu Quoc island, VN
T: +84 773 844 555
W: thegardenhousephuquoc.com
E: Sales@thegardenhousephuquoc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

The air is absolutely fresh (about 2-3km from Duong Dong center). Perfect for retreatment. Professional room service. Food is great! Privacy is outstanding. Have tour options for traveling around the island with exceptionally affordable costs.

Room Tip: picking villa option for family stay is wonderful
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Hoang Nam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales820, Chủ sở hữu at The Garden House Phu Quoc Resort, responded to this reviewResponded 21 May 2018

Dear valued guest,

Firstly, we would like to express our gratitude for your staying at The Garden House Phu Quoc on your vacation.

Next, we highly appreciate you for taking the time to share wonderful experience on tripadvisor about our hotel like : Good location,accommodation,good staff as well as our nice pool, that is very big motivation for The Garden House Phu Quoc's team to work harder.
One again thank you very much for your high value comment on Tripadvisor.

We are looking forward to welcoming in the nearest future.

Tang My Phug
Director of Sales
-------------------------------------------
A: Ganh Gio, Cua Duong, Phu Quoc island, VN
T: +84 773 844 555
W: thegardenhousephuquoc.com
E: Sales@thegardenhousephuquoc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

From the moment we arrived the receptionists were extremely friendly, even allowing us to have a free breakfast after a long flight.

We stayed on two occasions, and both times the rooms were immaculate and spacious, and at 5pm someone comes around with some citronella to ensure the mosquitoes stayed away (something we had a problem with elsewhere in Phu Quoc).
The pool is wonderful, they offer scooters to get around the island on and they have loads of unusual birds which roam around the resort.

Thanks everyone for a great beginning and end to our Vietnam trip!

Room Tip: Book your scooter in advance - it's a little way from the beaches so you'll need it.
  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MattyG1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales820, Chủ sở hữu at The Garden House Phu Quoc Resort, responded to this reviewResponded 21 May 2018

Dear valued guest,

Firstly, we would like to express our gratitude for your staying at The Garden House Phu Quoc on your vacation.

Next, we highly appreciate you for taking the time to share wonderful experience on tripadvisor about our hotel like : Good location,accommodation,good staff as well as our nice pool, that is very big motivation for The Garden House Phu Quoc's team to work harder.
One again thank you very much for your high value comment on Tripadvisor.

We are looking forward to welcoming in the nearest future.

Tang My Phug
Director of Sales
-------------------------------------------
A: Ganh Gio, Cua Duong, Phu Quoc island, VN
T: +84 773 844 555
W: thegardenhousephuquoc.com
E: Sales@thegardenhousephuquoc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

I was there for 3 days. comfortable and quiet stay nice rooms.
A bit far from beaches but still nice place to stay. It offered a free bicycles to roam around. only disadvantage is its quiet far from tourist destinations.

  • Stayed: February 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank amolrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sales820, Chủ sở hữu at The Garden House Phu Quoc Resort, responded to this reviewResponded 21 May 2018

Dear valued guest,

Firstly, we would like to express our gratitude for your staying at The Garden House Phu Quoc on your vacation.

Next, we highly appreciate you for taking the time to share wonderful experience on tripadvisor about our hotel like : Good location,accommodation,good staff as well as our nice pool, that is very big motivation for The Garden House Phu Quoc's team to work harder.
One again thank you very much for your high value comment on Tripadvisor.

We are looking forward to welcoming in the nearest future.

Tang My Phug
Director of Sales
-------------------------------------------
A: Ganh Gio, Cua Duong, Phu Quoc island, VN
T: +84 773 844 555
W: thegardenhousephuquoc.com
E: Sales@thegardenhousephuquoc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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