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All reviews living room bar supreme room rooftop bar walking street mattress topper pool area too firm for my liking shower and bathtub superior deluxe front desk staff great gym top floor service quality smoking room quality rooms cash discount restaurant located
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Reviewed 9 October 2017

Clean hotel, location is perfect. Friendly personnel. Good discounts when paying with cash. ATM inside the hotel. Nice steak restaurant in the hotel. Tip: book airport transportation from the hotel. I will come back again.

Room Tip: Difference between superior and balcony executive rooms are so small that next time I will choose superior room again.
Stayed: October 2017, travelled as a couple
Review collected in partnership with this hotel
Thank 253jambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

The Queens hotel is in central Angeles city with good access to local city amenities and the Clark airport.
The rooms are of moderate standard with hard beds, average room facilities and good wifi. The rooms lack tea/coffee or a hot water kettle but the latter can be obtained from reception.
The rooms also lack a balcony and the pool area is small so it is difficult to relax outside in nice weather. Many other hotels in Angeles offer balcony and/or larger seating areas to relax.
The room allocation system was not organised, the staff kept moving us around between rooms and from smoking to non-smoking rooms and vice versa.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Scot_Aussie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QueensAC2013, General Manager at Queens Hotel Angeles City, responded to this reviewResponded 12 October 2017

Dear Mr Scot_Aussie31

Thank you for taking the time to review our property and for staying with us at Queens Hotel. We truly do value your feedback and would like to address a few of your points.

In regards to obtaining a hot water kettle and cups, you are correct we do have them available upon request from reception.

For rooms with a Balcony, we actually have seventeen (17) Balcony rooms in our hotel, all of which overlook the pool and tropical garden area and have a table and chairs for relaxing. Our Balcony Supreme rooms are 27sqm with a 7sqm Balcony. Our Executive Balcony is 38sqm with an 11sqm Balcony. I’m sure if you had asked upon checking in, our reception would have been happy to offer you one of these if one had been available.

I also wanted to clarify how we allocated our rooms during your stay. Yes we did need to move you to another room, but that only occurred when you decided to extend your stay one night after booking your first two (2) nights in a Non Smoking room. We of course would have kept you in your Non-Smoking room if it had been available. However since we were very close to a full house at the time you extended, we unfortunately did not have another Non-Smoking room available for that night.

Hopefully this helps clarify a few fact about our Balcony rooms and why we needed to transfer you to another room for the one night you extended.

Have a great day and we hope to see you again on your next visit to Angeles City.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

Great place to stay in Angeles, new, modern, clean and well run. Despite some other reviews to the contrary, All the staff are particularly friendly and helpful, they arranged our transport from Manilla airport direct to the hotel, welcomed with a free cocktail in the top floor lounge bar which was a nice touch. Restaurant and pool bar were both particularly good, a nice place to have breakfast each morning, AND they have good coffee. ATM in house worked well so that you can take advantage of the cash discounts available. Also the hotel is very central to all the local nightlife

Stayed: September 2017, travelled with friends
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017

excellent friendly service, will definitely return
very helpful with all aspects, transport, booking of golf etc.
rooms very nice, even better now that they have banned smoking.
well stocked fridge

thanks queens

Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank soccgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

Great hotel staff and location - always stay here when in town. Tried others but keep coming back for the convenience and friendliness of the staff and manager. Only one negative - i stay on the 6th floor - directly under the 7th floor bar and the soundproof is not up to scratch

Stayed: September 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank franser1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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