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All reviews massage hut traditional hotel seminyak beach real bali big resort balinese style bali hotel balinese feel pool area ceiling fan fried rice la plancha ground floor banana pancakes the air conditioning we loved our stay stayed here for nights
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Reviewed 17 September 2018 via mobile

We keep coming back to Puri Cendana. We love the Balinese feel and the lovely garden. It has a wonderful position too. Close to the beach and close to shopping and spas. Plenty of transport options right outside the hotel. We loved the new breakfast menu. All staff were lovely. This hotel doesn't seem to attract the party crowd which is a big plus for us as it is quiet.

Stayed: September 2018, travelled with family
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Stayed for 9 nights.old style Balinese
Room was nice and big
Shower way hard to get consistent warm water.it would go from really hot to cold
Staff lovely always helpful and always smiling
Nice and close to the beach.2 min walk
Only downside was the pool.in need of repair.paint peeling of everywhere does not look like the pictures much smaller.not enough sunbeds
Our stay was pleasant but we didnt feel like lying by our pool which is what we were looking forward to
Breaky got boring after a few days.not much variety
Overall a pleasant stay but pool was a definate let down

Stayed: September 2018, travelled as a couple
Thank SandraL2724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2018 via mobile

All positives for Cendana -
Economical smaller resort , very close to beach and on street with shopping, restaurants , bars and entertainment.
Staff professional, attentive and ensured we were quickly escorted to our room at 2am.
Room was spacious and clean , king size bed with Balinese decor.
We enjoyed breakfast and lunch at restaurant and around the pool - watching passing parade
Pool and surrounds were well maintained and we thoroughly enjoyed our massages in pool gazebo.

Stayed: August 2018, travelled as a couple
Thank trevshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuriCendana, Manager at Hotel Puri Cendana, responded to this reviewResponded 3 September 2018

Thank you for your kind review. We are so happy you're enjoy your stay with us. We look forward to see you again soon.

Matur suksma, Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018 via mobile

Please do not eat at the restaurant! I went and had a ceasar wrap after I ate it I see in the plate there was a dead bug. I tell them and they say they will take care of it and not charge me. After 10 minutes of me almost throwing up he comes with the bill and charges me! Horrible customer service ! And please if you dont want mosquito bites or weird animals in your room - dont stay here. They even have a net in the bed so bugs can stay away. Food is ok in taste but they are NOT clean ! Forks and knives are not even clean !!! If u dont want to get bali belly ... the. Dont eat here !!

Stayed: August 2018, travelled as a couple
Thank Steven A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PuriCendana, Manager at Hotel Puri Cendana, responded to this reviewResponded 26 August 2018

We are sorry that you experience an inconvenience issue with our food at the restaurant. We think the server forgot to tell the cashier to waive the charge for the food, and the cashier only knew that you have finished the food. For this misconduct we already give him a stern warning.

As for the bug (an ant) on your plate we still not sure how it got there, whether it’s from the kitchen or it can also fall from the star fruit tree since you’re sitting under it. Our restaurant regularly have been checked by the authorities for hygiene and safety procedures, and we passed the check from time to time and we have certificate for it. I do believe you did not experience stomach ache or as you describe it as “Bali Belly”.

Being a traditional Balinese hotel with large tropical garden and some wild animals in it like squirels, birds and lizard (cicak), sometimes we still have some issue with mosquito, although we regularly, twice a week, we are doing fumigation for our garden, but sometimes it still there and when you open the door for a while, it can get in to the room.

That is why we put mosquito net in your bed and provide our guest with mosquito coil, mosquito repellent, mosquito electric mat and mosquito spray based on request. We only use mosquito spray in our guest room if the guest asked for it, because some of our guest do not want to use chemical substance.

Our staff probably did not inform you well about our facilities and for that, we do apologize.

We think probably you prefer to stay in a modern building style hotel rather in traditional Balinese hotel style like us and because of that our hotel did not meet your expectation.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

Had dinner and lunch here many times while staying up the road. Fabulous cheap food all delicious and came back many times. Can get very busy after 6.00 /7 pm for food as it is road side so come a bit early. Small authentic kitchen, worth the wait. Also a hotel so have great prices for massages and beauty treatments.

Stayed: July 2018, travelled as a couple
1  Thank CaitlynJosh0211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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