Where do I start! We had to wait for a table as you can't book, this was fine as we don't mind waiting for nice food!! However, the food was not great at all, the 'famous ribs' were distinctly average, and I had nearly finished my food by the time we got the water( which we asked for as soon as we sat down). The ketchup took nearly as long, I had to ask 3 times, 2 different waitresses before I got this and by that time I had basically finished my food anyway.
We were sitting near the grill and my chair was knocked every time the waitress came past, without fail. The service was poor and everything seemed like an effort for the waitresses, (borderline rude), you could tell she was rushed off her feet.
The only plus sides to this restaurant was the greeting on the front door by the guy doing the bookings, he was very helpful and friendly. And the price, it's fast food prices but that's the quality and service you are getting.