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All reviews hussar grill secure car park wine tram locked gate included in our rate central courtyard boutique feel delightful hotel loved this hotel saturday market would highly recommend this hotel restaurants and bars cape town art galleries the ground floor the main street checking out
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Reviewed 17 January 2018 via mobile

Four of us stayed for two nights in this hotel. The recent refurbishment has freshened the hotel up but what was most noticeable was all, all of the staff were so helpful and friendly they should all be very proud of themselves. And by the way the breakfasts were yum! Ten out of ten. If you are going to stay in Franschhoek stay here.

Stayed: January 2018, travelled with family
Thank Stephen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 19 January 2018

Dear Stephen A

Thank you very much for taking the time to rate and review your recent stay with us through the Guest Satisfaction Survey, we appreciate your wonderful feedback and its always a pleasure reading positive feedback by our Valued Guest like you, please note that we will pass on your feedback to the TEAM as this will continue motivate and inspire them to deliver the best Guest Service.

Once again thank you, and we look forward welcoming you back!

Kind Regards
Management and TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2018

This property is very pretty and walkable to everything in town. Our rooms was a nice size and well appointed. We rented bikes across the street and used them to explore a number of the closer wineries. As a Marriott Platinum I was welcomed with fresh fruit and wine and big smile. I can't rave enough about my experience and would absolutely return again.

Stayed: January 2018, travelled as a couple
Thank travelbug_lo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, General Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 16 January 2018

Dear Travelbug_lo

Thank you for rating your recent stay and for your loyalty!

We strive to exceed our GUEST expectations and to create moments of magic.
Your comments are most rewarding and we will ensure to share them with the TEAM.

Looking forward to welcoming you back soon.

Kind regards

Management and TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

Our family very much enjoyed our stay in Franschhoek in general and The Protea in particular. On arrival the location is on the edge of the small town but very easy for the main restaurants etc. Also only about 10 mins walk from where the wine tour departs. On arrival, if you are driving there is a secure parking area - drive up to the barrier and they will let you in, then you can enter on the second level of the hotel and descend to reception.

The hotel has a couple of "wings" it seems. The main area is built around a pool on two tiers. We were in the newer section and the room was very spacious and quiet, but this came at the expense of not having a view unless you count the car park! This wasn't ideal but not a big deal for us but if you want a better view, for example over the pool, I imagine you need to ask for that specifically.

As I say, the room was very comfortable and the bed, in particular gave me a great night's sleep in crisp linen with fluffy pillows. The bathroom was large and the shower especially was large and efficient although the water pressure was low due to the intense water shortage ongoing in the region at the moment. We ate in the restaurant and it too was excellent and is also the venue for a very comprehensive, delicious selection of breakfast items - one of the best I have ever seen in a hotel to be honest and it was included in our rate which made it a very nice surprise.

I would certainly stay here again - staff were friendly and it is well located. You will enjoy staying here too I am quite sure.

Room Tip: If you want a view over the pool you will need to ask I think - not all have this and they also have a balcony
  • Stayed: January 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank jerryskc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 12 January 2018

Dear jerryskc

Thank you very much for taking the time to rate and review your recent stay with us at the Protea Hotel by Marriott Franschhoek.

As a valued customer we pride ourselves in providing a premium Hotel experience that not only meet, but exceed your expectations and we are delighted to hear that you had a great stay!

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Kind Regards
Management and TEAM

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Reviewed 10 January 2018

Lovely gem of a hotel, walking distance from everything, lovely pool/garden area facing the mountains. Friendly and helpful staff always ready to help arrange a dinner or a visit somewhere. Awesome and comfortable rooms (ask for inside rooms).

Room Tip: Inside facing pool preferably at the end corner
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank negroni68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 12 January 2018

Dear negroni68

Thank you very much for your time in rating and reviewing your recent stay with us at the Protea Hotel by Marriott Franschhoek.

Every process put in place is aimed at providing you with an unforgettable experience and we are indeed delighted to hear that you have enjoyed your stay with us.

We appreciate your valued feedback and hope to welcome you BACK should your travels brings you back to Franschhoek.

Kind Regards
Management and TEAM

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Reviewed 7 January 2018 via mobile

Stayed at this well located homely hotel with friendly and helpful staff.
breakfast was excellent.
In house Hussar grill does some of the best steaks on the planet and is a must visit.
Would definitely recommend this Hotel.
Amin

Stayed: December 2017, travelled with family
Thank AKesh01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this reviewResponded 9 January 2018

Dear Akesh01

Thank you very much for taking the time to rate and review your stay with us at the Protea Hotel by Marriott Franschhoek.

We as a TEAM appreciate your positive feedback and are delighted to hear that you have enjoyed your stay with us.

Once again, Thank you and come visit us soon!

Kind Regards
Management and TEAM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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