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“Great Customer Service-” 5 of 5 bubbles
Review of Holiday Inn Express Neptune

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Holiday Inn Express Neptune
Ranked #2 of 6 Hotels in Neptune
Certificate of Excellence
Red Bank, New Jersey
1 review
“Great Customer Service-”
5 of 5 bubbles Reviewed 26 March 2012

The management and front desk staff have been working with us on the block of rooms for my daughters wedding in June 2012 and have been extremely helpful. There were many choices in the vicinity , but the customer service experienced by the HIE staff far exceeded all the others and made the decision to select this hotel for our guests an easy one. Linda G

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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301 reviews from our community

Traveller rating
    173
    85
    23
    14
    6
See reviews for
100
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87
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

Hotel is centrally located, the staff we met were friendly and warm. The place is clean, comfy beds, great pool. Breakfast in the morn always gets my vote too.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 26 March 2012

Stayed for just one night for a family affair. Check in was quick, cookies and bottled water a plus. Room was very clean, neat, furnishings modern, bed comfy. Never saw the pool, but heard from some families that it was very nice. Continental Breakfast was clean and well stocked (altho my cheerios tasted like cardboard - a bit stale).

City girl that I am I saw a huge groundhog eating on the lawn out the window. It made my day - it was so cute!

One word of precaution. When coming in later in the evening you must use your room key to enter the main lobby because the door is locked. We were let in by security police (2) who were very respectful, but a bit intimidating. I am unfamiliar with the neighborhood, so I have no idea why the security, but it was a bit over the top unless there have been issues.

Other than that, I would recommend this hotel without reservation. The staff all appeared very young, but for the most part very professional. Good Job and Thanks!

Room Tip: We were on the third floor odd number, it was quiet and very nice.
See more room tips
  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Phillybella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland USA
Level Contributor
235 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 bubbles Reviewed 22 March 2012

Chose this property for a one night business stay because I had to. I usually stay at the Courtyard down the road or even the Residence Inn which were both sold out. When doing research on Tripadvisor I was excited to see there now was a HIE with fantastic reviews in nearby Neptune!
Property located off Route 66 and there was a brand new WAWA next to it within walking distance. The hotel has an award on display inside indicating they won for best, "renovation" which I would agree but hard to tell as the the property looks brand new inside and out.
Perhaps my only small complaint was check-in. I am always taken aback when asked for a photo id but they wanted to make a photo copy of it? Always makes me wonder what kind of a neighborhood I am staying in?
The hotel is three floors and you enter and reception is located on the 2nd floor. As mentioned in previous reviews, every room is a huge suite! Brand new furnishings and furniture I only dream all HIE were furnished with! Combo carpet and tile floor, small sink and microwave area, separate bedroom with 2 entrances and it's own HVAC and TV.
Work desk was equipped with a lamp with multiple outlets and a nice chair. All furniture in art-deco. Bed was comfortable and room was quiet. Separate room for toilet, large standup shower and separate dressing area. All had plenty of room, and all enclosed in its own room. I was quite pleased!
Hotel has a salt water pool which I did not try along with a gym. Breakfast was standard HIE food. I will stay here again as the rate was a lot less than the Courtyard and, well, I liked the suite . Parking was no problem and the parkinglot was well lit. Wireless internet worked well.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank panther61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels_Unlimited, Guest Relations Manager at Holiday Inn Express Neptune, responded to this review, 23 March 2012
Dear panther61,
Thank you for the wonderful review. We are so pleased you enjoyed your stay with us and the rooms and rates worked well for you. We appreciate the great compliments and always try to give our customers the best stay we possibly can. We hope to see you again in the future.

Thank you,
Holiday Inn Express Neptune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Wildwood, New Jersey
1 review
5 of 5 bubbles Reviewed 12 March 2012

I really enjoyed my 5 dayd that I spent there the staff was nice and curtious and very helpful

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank max5540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Neptune

Property: Holiday Inn Express Neptune
Address: 3510 State Route 66, Neptune, NJ 07753-2603
Phone Number:
Region: United States > New Jersey > Neptune
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Neptune
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Holiday Inn Express Neptune 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Stay Smart(R) at the brand new Holiday Inn Express Hotel of Neptune, NJ, ideally situated near exit 102 (coming from the North) and exit 100A (coming from the South) of the Garden State Parkway, minutes from the Jersey Shore Premium Outlets, Asbury Park Boardwalk and beautiful Jersey Shore Beaches. Enjoy our wide array of just built first-class features - a heated, indoor pool, 24-hour business center and state-of-the-art fitness center. We offer attentive service with a personal touch. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. For arrivals from Memorial Day through Labor Day, cancellations may be made by 6pm at least one day prior to arrival. For arrivals after Labor Day and before Memorial Day, cancellations may be made by 6pm on the day of arrival. ... more   less 
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Also Known As:
Holiday Inn Express Neptune Hotel Neptune

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