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Review Highlights
Over crowed!!!

Place was very crowded and staff could not handle the amount of people. If it was not so crowded... read more

Reviewed 5 days ago
Chrissey P
,
Crum Lynn, Pa, United States
Fun times minor dislikes

My family and I had an amazing time the only downfall was how cool the inside was...the water wasnt... read more

Reviewed 1 week ago
Ourtripz
,
Paterson, New Jersey
via mobile
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Reviewed 4 August 2018 via mobile

I had my daughters 4th bday party there and it was amazing! Very satisfied with their customer service and information received. My host Tianna was awesome! One of the best people there with such a delightful personality.

Thank you

Date of experience: August 2018
1  Thank Alicia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 16 September 2018

Thank you for taking the time to share your experience with us. We are pleased to hear Tianna did a great job, and that you enjoyed your time at our water park. We will let her know and look forward to seeing you again!

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Reviewed 1 August 2018 via mobile

Stayed at The ML Hotel where the water park is located. Had a wonderful time!! It rained all weekend but we didn't notice it. Going back in December! Shirley Montgomery.

Date of experience: July 2018
Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 16 September 2018

Thank you for taking the time to share your experience with us. We are pleased to hear you enjoyed your time with us, we look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2018 via mobile

I will never ever stay at Coco Keys Mt Laurel or any facility that is related. I spent quite a decent amount of money and basically threw that money in the trash! The hotel itself is a bit outdated and needs serious cleaning. The carpets are stained, there were actual twigs/tree branches holding the table umbrellas up in the pool area. The bed is hard, the pillows are lumpy and I had to ask for a hair dryer - there is no microwave in the room and “do not disturb” sign are non-exsistent, so house keeping interrupts you and knock multiple times to see if you require cleaning services.

The inside park is for children only and it is extremely over crowded. The pool outside is decent, but beware, people from outside will come in although “you must be a guest of the hotel to enter!” So basically you spend money to stay there and other people get to come in from outside and enjoy the pool for free- there is no one to ensure that the rules are followed and that outsiders are not allowed to enter.

Our first night at the outside pool and other guest occupying the first floor were playing music from an extremely large speaker - vulgar music at a “family friendly” hotel/pool area. The music playing went on until 10:30pm! Many people were also smoking Marijuana - again at a family friendly hotel. As stated prior no one comes to ensure rules are followed.

Second day at the pool - about 10 people walked right in from off the street and came to the pool. Again, we pay for the amenities and others get to have them for free. There was also marijuana smoking at the pool and this was during the afternoon!! The occupants that had rooms on the first floors that had entrances facing the pool were sitting outside there rooms drinking alcohol, rolling and smoking Marijuana! This is unacceptable and unbelievable! This place is def not secure nor managers appropriately! I am so angry that I had to pay money hard money to expose my son to this environment! Who pays for this!! This place is ghetto, dirty and not how any business establishment should be run/managed! Never again!!!

Date of experience: July 2018
5  Thank amoracash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2018

We only attended the water park for one day, we walked it and it appeared dirty, crowded and small. it advertises to have an adults only section that is really just a single hot tub that appears as filthy as the rest of the place. The water is murky, it's too crowded, and its really only a resort for small children, if that.

Date of experience: July 2018
6  Thank kkeller8517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 16 September 2018

Thank you for taking the time to post about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

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Reviewed 23 July 2018 via mobile

Nothing good to say about this place just a waste of money water was dirty/foggy just horrible

Date of experience: July 2018
3  Thank NicoleR4645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 16 September 2018

Thank you very much for taking the time to express your experience during your recent visit to CoCo Key Water Resort at The Hotel ML. It is only through the valuable feedback of guests like yourself that we can continue to identify opportunities to improve the service, facilities and amenities that we provide to our guests. We take all feedback very seriously and I can assure you that we will engage all customer comments with our team.

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