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1 - 6 of 59 reviews
Reviewed 28 May 2019

Used Hotels.com to make the reservation; I called to verify the dog was allowed at no extra fee. We had no problems with the pet policy.
Room was a fair size when you consider we were only intending to sleep there overnight and depart early the next day. Our first "non-smoking" room smelled of smoke and ash burns were all over the bed covers. They graciously allowed us to transfer rooms, but the door had a gap, allowing in light and noise so we could hear the traffic from the road and voices from the parking lot below. Even with two deadbolts I still felt the door wasn't secure, which was a concern due to the derelict appearance at the back of the parking lot (a large pile of take-out containers mounded in the corner.)
The only toiletry item provided was a rather small bar of soap. The ice bucket was filthy; the plastic cups were individually wrapped. No box of tissues. The room had a mini fridge with a separate freezer, and a small microwave. TV was large and worked well. The vending machine was broken so we needed to walk next door to the Popeye's for bottled water. Used the fan feature on the unit which was adequate, quiet, and didn't 'contaminate' the room with any unusual smells.
We couldn't wait to get out of there the next morning and will not stay there again.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Possumcottage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 Philadelphia - Mt Laurel, responded to this reviewResponded 29 May 2019

Hi Traveler,

Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

Just caught the cleaning staff "cleaning" my entire bathroom (sink, countertops, etc.) with a toilet wand and toilet water! Complained to front desk and they told me that multiple people have complained about the same issue

Date of stay: September 2018
Trip type: Travelled on business
2  Thank dhaedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2018

We stayed two nights. If I had not already paid in advance, we would have gone somewhere else. The neighborhood was pretty shady and there were really loud guys making racket outside for most of both nights. I'm not picky, I'll pretty much stay anywhere but I wouldn't go back here.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank jeepn4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 Philadelphia - Mt Laurel, responded to this reviewResponded 31 August 2018

Dear Guest, Thank you for taking the time to post your review. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory due to the noise concerns you describe. Safety and security are high priorities within Motel 6 standards for quality and we regret you felt differently during your visit. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2018

Booked last minute because horrendous thunderstorms interrupted our travels. Used booking.com to make the reservation; it didn't go through the system and I had to call them, they called the hotel, and 20 minutes later, I had keys to a room with 2 queen beds.
Room was quite large, but the door had a gap so we could hear the traffic from the road like it was just outside the door (we were toward the back of the building). Walls were thin; could hear voices from the room next door - and the kid kicking the wall shook our bed.
Although it was a non-smoking room, we could smell smoke from somewhere - and the sheets had burn marks on them. No toiletries were in the room; just a bar of soap. Since we hadn't expected to stay overnight anywhere, we didn't have any shampoo - so, no showers.
Room had a mini fridge with a separate freezer, and a small microwave. Only used the fridge; worked fine. TV was large and worked well.
Couldn't wait to get out of there the next morning; will not stay there again.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank pegb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 Philadelphia - Mt Laurel, responded to this reviewResponded 15 May 2018

Peg, Thank you for sharing your feedback. We apologize for any misunderstanding that may have occurred during your recent stay with regard your reservation and the inconveniences you experienced. Motel 6 standards for quality rest on our promise to offer the lowest price of any national chain by delivering the essential elements of a comfortable room for a satisfying stay, for this reason, we apologize for the disappointment you describe with the expectations of amenities. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

Quick check in..comfortable stay..no complaints..close 295/turnpike ..restaurants..staff were pleasant..no to much noise considering close to highways.quiet room and very clean..just right for no frills.

Date of stay: October 2017
Trip type: Travelled solo
Thank kmprettywings34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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