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Reviewed 17 May 2017

Having booked months in advance but checked-in late, I was given an "overflow" room on the second floor. Not renovated, no hot water in shower and water stains on the ceiling. In the morning, they just said that more guests arrived earlier than me and were given the first floor. No adjustment. Wrong.

I already had two nights reserved later in the week and requested better accommodations. The first floor room was renovated, clean and fine.

Room Tip: First floor ONLY.
  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank rockd85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ237, General Manager at Quality Inn Ledgewood, responded to this reviewResponded 4 August 2018

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Property CHI
General Manager
Quality Inn, Ledgewood
973 347 5100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

Everything was clean and quiet. We stayed on New years eve so was expecting some noise, but all was nice. Also liked that the owners put up a note that they were giving their whole housekeeping department off on New Years Day so they could be with family. That was nice and gave me a good feeling. Only downer, the pool was outside so couldn't enjoy a swim.

  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank sherih16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2016

I stayed at this location for four months. This property is kept very clean, quiet and the service is attentive. Jack Patel the Day Manager will go out of his way to meet your needs. The breakfast is adequate, the pool is great for kids, and the location is excellent!

This may not be the Hilton, but provides the best value with quality in a clean, quiet and safe location. Should we return to New Jersey, this is where we will surely stay!

  • Stayed: August 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank davereid2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2016 via mobile

We came there in the evening, and had booked online 20 minutes earlier. The girl at the desk was very serviceminded and pleasant to talk to.

The hallways smelled from old cigarette smoke. The room smelled moist an mildewy du a long overdue service on the AC.

When later requesting extra sheets for the bed, the nice lady at the desk had been replaced by a man who was very hard to understand when he talked. He was not very serviceminded, and when after a lot of argumentation, did bring us extra sheets, they were all wrong. How hard can it be?

All in all below average facilities, and very mixed experience of the service...

Stayed: August 2016, travelled with family
Thank Jan Henry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2016

We booked a prepaid room at this hotel because we knew we needed to be there for our nephew's wedding. We arrived early and the hotel was not full There was a water treatment plant right outside our room which made a lot of noise. We told the check in person who told us that it would get quiet after 4 pm. He also said he would not change our room unless we paid more money. So we kept the room and dealt with the noise all night. When we checked out, he apologized but that doesn't make up for a quiet night's sleep. Also, the hotel was in an L shape and the rooms in the back faced a very noisy highway. My advice is if you want it quiet, go elsewhere.

Room Tip: You must have an inside room facing the pool in order to have it quiet. But you also must be willing to pay for it.
  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank fussylady18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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