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Reviewed 21 March 2016 via mobile

Room was not clean at all carpets were stains and corners of the room were so dusty! Didn't even bother to shower while there. Was there for one night with my child, and I wiped down every piece of furniture with wipes before allowing with her to do anything. She wasn't feeling well and needed to rest otherwise I would have left right away. Approached the room desk and barely got a greeting from employee. Handed me room card and I had to ask in what direction the room was. Main entrance was not well lit and hard to figure out which entrance to walk into. Overall bad experience, would not stay there again and would not recommend.

Stayed: March 2016, travelled with family
Thank Daniela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ237, Manager at Quality Inn Ledgewood, responded to this reviewResponded 22 March 2016

Dear guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
General Manager
Quality Inn, Ledgewood
973 347 5100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2016 via mobile

Stayed over last night. The room was very clean and spacious. Check in was quick and easy and the same for checkout. The rate was a very fair rate. There are restaurants and grocery stores nearby as well. I will be a returning customer and will recommend to my family and friends to stay here as well as others too. It's worth it.

Stayed: January 2016, travelled on business
Thank Rich W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ237, Manager at Quality Inn Ledgewood, responded to this reviewResponded 18 January 2016

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Property CHI
General Manager
Quality Inn, Ledgewood
973 347 5100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2015

On the road 150+ nights a year for our work, we stayed here to be close to a job site for an inspection. Everything was just fine - very clean, quiet, comfortable. Not sure where some of the other vehement issues came from, but we thought it was just fine. Restaurant is closed and place does not get much traffic, which was a good thing for our night to sleep. Staff was amicable enough, and we thought this a good value.

  • Stayed: December 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Mary Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ237, Manager at Quality Inn Ledgewood, responded to this reviewResponded 14 December 2015

Dear Jonathan,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Property CHI
General Manager
Quality Inn, Ledgewood
973 347 5100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2015 via mobile

Check into there upgraded room..Absolutely clean an brand new . Extremely clean. .Aday at check in was very nice an quick . very quiet hotel an breakfast is free.My room was brand new.
Outside wasba little dark but police station next door.

Stayed: November 2015, travelled with friends
Thank Camper566874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ237, Manager at Quality Inn Ledgewood, responded to this reviewResponded 14 December 2015

Dear Jonathan,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Property CHI
General Manager
Quality Inn, Ledgewood
973 347 5100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2015

Upon arriving I was really disappointed that their restaurant and bar had been permanently closed! Nothing on their website indicates it's been closed. This hotel has no elevator, so if you are traveling with someone older who can't climb stairs it's not ideal. Lucky, they moved around some guests so that we had a room on the first floor for my mom. I was really worried about this place when we first arrived but at least the rooms were nice and made up for the initial disappointment! Breakfast was okay. Hotel is close to some restaurants and Cliff's homemade ice cream.

  • Stayed: October 2015, travelled with family
    • Value
    • Location
    • Service
Thank Emily K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ237, Manager at Quality Inn Ledgewood, responded to this reviewResponded 19 October 2015

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Property CHI
General Manager
Quality Inn, Ledgewood
973 347 5100

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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