This place is a complete dump. For what they are charging you can stay just about anywhere, including Times Square. DO NOT get sucked in by the photos. It is criminal what they are getting away with here.More
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This place is a complete dump. For what they are charging you can stay just about anywhere, including Times Square. DO NOT get sucked in by the photos. It is criminal what they are getting away with here.MoreShow less
We are sorry that you were unhappy. This is obviously the hatchet job that you threatened to post unless we gave you what you demanded. I invite anyone reading your purposefully misleading review to come stay with us and then render their opinion of staying at this historically magnificent estate and alpaca farm. We will give you a bottle of wine upon check-in if you mention the hatchet job. The picture you posted were of a temporary duct line they should've been removed. It has been removed and a broken tile that has been repaired. We are sorry they offended you and weren't corrected prior to your stay. We have been in the business for 22 years of creating an environment where people ( over 50,000 guests) can enjoy the estate and their time away. It is what we do and we take it serious. We are sorry you were unhappy but we don't yield to threats. We like happy guests and try our best to enable them to be happy. Some people are inherently bullies, mean, and unhappy, they try to take down your family business because they don't get their way. We pray for them.
People seem to confuse this BB with a full service hotel where people are going to cater to your every need. I stayed here for two nights for a wedding. We had a room in the "attic". The room was a decent size, the bed was comfortable and the bathroom area was very large. Water pressure was not great but this is a very old building that they can probably not upgrade. We had breakfast both days which was pretty good. The property was nice. Check in and check out was very easy. The biggest negative is that it is overpriced $250 a night is a little steep for a September stay. We did not really need anything extra.
My boyfriend and I were attending a wedding in Lambertville over Labor Day weekend for one of his close friends. We arrived in town early, had lunch near the water and drove to the B&B with 2+ hours to check in and change prior to the ceremony. Upon arrival (and after a lengthy conversation) we were informed that 1. We did not have a reservation (despite having a printed confirmation) 2. We could have a different room (the room we originally reserved was occupied) but it wasnt clean/ready 3. There was no water pressure at the inn, so if we did check in we would not be able to shower. We were obviously frustrated and unhappy. The only response we received from the man at the desk was: Im only the owner, not the operator.
Needless to say we missed the ceremony. However, we found a room at the Golden Plough Inn, which was lovely!
I would urge others to avoid this facility at all cost.
I was recently told about your comment and I finally had a moment to respond. I understand you were upset. Bad things happen to good people. The estate is magnificent. It is also historic. On any given day any facility can experience a loss of water. It is not a routing occurrence however, it can and did happen. We are dreadfully sorry. It is always our intention to provide our guest with an opportunity to experience the magic of this historic magnificent estate. I apologize that we didn't meet your expectations. This is our family business and your comment to avoid is hurtful.
Worst experience ever! Rooms were never cleaned....refrig had half full bottles of water.....from someone else.....no air conditioning in loft area.....89 degrees in loft area!! Couldn't sleep......left at 9:30 pm to go home.....! No one at reception desk in main house to inform anyone!! This was an anniversary weekend for us!! Will not recommend to our worst enemies!!
This place was a disappointment. Obviously has a "hands off" owner who doesn't care about the place. Take a look at the pics we took instead of the website photos. If you are planning a wedding PLEASE make a site visit 1st.
Website says there are moms and baby alpacas and a llama. 2 of them died so now they have 7 males and a couple are nasty and aggressive towards the nicer ones. We were feeding them and they started fighting & spitting at each other so we had to stop. The barn they live in is falling down and they sweep all the poop in front of the gate where you feed them. It's disgusting. We had poop all over our sneakers. They are supposed to graze on grass but they are in an electrified fenced in area with no grass, just 5 foot high weeds. So sad! They look neglected like the grounds.
The grounds are over grown with weeds and the paint is peeling off the house. We stayed in the Tapestry room. It smelled like an old dirty bathroom and only had one shade so we had to cover the other window with a blanket. You had to bend down to get under the shower and the claw foot tub was uneven so it rocked back and forth while trying to shower. Our balcony was a small roof and almost impossible to get to. No wifi in the room, only downstairs in the common area. Website said wifi in the room amenities as well as baked goods. Both were false. You get travel size shampoo and conditioner but no bar soap. No TV, no working clock and no radio but the AC worked like a charm (thank the Lord) cause it was 99 degrees all 4 days we were there. They did make up your bed every day which was nice.
No coffee until breakfast at 8:30am on weekends and 9am on weekdays. We are early risers so a self serve pot in the common area would have been nice. A microwave would have been nicer. The best part was the breakfast. However, there's a language barrier with the cook. We don't like scrambled eggs so we spent 10 minutes describing over easy eggs. We ended up getting over medium and over hard eggs but it was still nice to have a home cooked breakfast. The cook was nice to us and did her best to make us happy.
The common area had the most comfy leather couches so we spent most of our time in there. This was our favorite room, very relaxing. However, This room wasn't cleaned once in 4 days. Same cobwebs on the clock and shelves when we arrived as when we left. You could write your name in the dust on the table. The common kitchen area was messy and dirty with gnats all over the oj. They did offer free water bottles which was nice.
The only reason we went was for the alpacas. Inkeeper Frank promised us an "alpaca handling" experience for $45. We scheduled it for Sunday at 11am and his email reply was "consider it done". Well, he was a no show. The girl on duty had no idea what was going on so she called the owner who also never heard of a handling class. He promised us that Frank would come in the next day and my daughter could help him walk the alpacas. We waited around and Frank came, fed them and waved goodbye and left. So we checked out and left.
Inkeeper Frank should not be in hospitality. He was like a little kid telling us how he loves PA gun laws, almost drooling. Apparently, they are more strict in NJ. We are anti guns so he should keep his opinions to himself. He wasn't very nice to the alpacas. He bragged about purchasing a llama for $2k and already made 10k off of him so I guess he found his golden egg. He was never around to help guests. Like the poor senior couple on the 3rd floor who's AC was broken and no one was around to help them. They were told to go into a storage room for a fans and had to wait until the next day to get a new AC unit. It was a 100 degrees that day. They were told "no refunds" but they still checked out a day early. The office was closed 90% of the time only offering self check in which resulted in guests asking us questions.
The owner needs to be more hands on to make sure things are being done. He needs to hire a grounds keeper and a house keeper that cleans daily. If your not willing to do it right, get out of the business. Don't run it into the ground and then sell it because no one is going to want a business with a bad reputation. This place has potential to be great.
Please fill the pot holes with gravel. Each of us fell into at least one pot hole jarring our back walking to & fro the parking lot. It's a trip hazard and very bouncy driving through them.
It cost us $825 for 3 nights....what a rip off. This is why I wrote a book because I expect better paying almost $300 a night. Shame on you and your bait & switch practices. Don't respond to my feedback with a template response, instead spend the time fixing up your B&B...please!
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We are sorry that you were disappointed. It is our intention to provide an environment where all of our guests can have a great experience. We apologize to you and your family. Upon arrival you were given my personal cellphone number which you never called. Upon check-out you were sent an e-mail with my personal e-mail address so that you could contact me and express how your stay was and if less than expected give me a chance to make things right with you. You never e-mailed me. Instead you choose to write a very gruesome review with lots of exaggerations and inaccuracies. I am not sure what your motivation is for doings so. I do know that we have thousands of very happy guests through our 22 years as Inn Owners. I will review your comments with Frank and Giovanna (who called me to help you.) You remember when I personally took you and your daughter into the pasture so she could feed the alpacas in the barn. I wonder why you didn't mention that ... hmmm. Again my apologies for disappointing you.
I booked a room here for my wife and I to celebrate our 10th wedding anniversary. I only give it one star out of five because I can't give it zero. I have nothing positive to say at all. We stayed in a "room" called Vincent's Hideaway. Why the quotes around "room"? Because it's really an attic in a very old house. You open the door and immediately hit a small, very steep staircase with a low ceiling. I'm lucky I didn't bang my head. At the top of the stairs, you are in the room. A king-size bed takes up 80% of the room. Ceilings are low and slanted; walking around the bed I could not stand up straight. The room was very warm, and all it had for cooling was one small, inadequate window air conditioner. We wanted to lie down, relax, and watch some TV - except that the room didn't have a TV. There was no TV in the building. The carpet was old and stained (see pictures below). The ceiling was old and stained. And the bathroom.... The bathroom was very big for reasons I don't understand. The shower was nasty, a small fiberglass stall. How's this for toiletries - a half-used bottle of Suave Body Wash. (See pictures again.) There was a note by the toilet saying that since the property had an old septic system, they only provided one-ply toilet paper. At bedtime, the only way we got the room to cool down at all was to completely close the bathroom door, which turned the bathroom into a sauna.
Now, on to the breakfast part.... Breakfast was a fruit cup, French toast and sausage. Sounds good.... well, the fruit cup was honeydew with a little orange and two raspberries. Not awful, but then the main course arrived. When I think about French toast at a bed & breakfast, I picture big, thick, fresh bread. Wrong. We each got two pieces of basic store-brand white bread, served along side two small sausage links (probably Hillshire Frams). Beverages? You had to get up and get those yourself. I'm leaving out the butler's pantry - you know, the mini-fridge with the rotten lemon in it.
Thankfully we ate dinner at a good place in town, so the weekend wasn't a complete disaster. But the Chimney Hill sure was. I'd sleep in my car - hell, I'd sleep in the street - before I would ever pay one penny to stay there again.
Upon your arrival you were given my personal cellphone number for you to call if you had any questions or issues. I never received a phone call from you. It is our intention to as we have done for 22 years create an environment where guest and have a great experience. You were staying in the home of Hollywood actress Kate French. The estate home was built by Margret Spencer in 1927. Vincent Hideaway is third floor room with five windows. It isn't an attic. The room is decorate with original artwork. The carpet wasn't stained when you check into the room. So I assume you spilled something on the rug and wrote this horrible review to cover it up. You will still be held responsible for this damage. You forgot to mention in the butler pantry refrigerator is complimentary beer, wine, soda and ice tea for the guests enjoyment. ( not sure why the lemon was there) When you checked out you received an e-mail with a chance to tell me if the stay didn't meet your expectations and give me a chance to make it right. You chose instead to write this inaccurate review. I will review your comments with our staff and we will strive to make improvements where ever we are able. I apologize that we didn't meet your expectations.