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“Customer Service !!”

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Fairfield Inn Portsmouth Seacoast
Ranked #11 of 17 Hotels in Portsmouth
Reviewed 4 December 2017

Checked into this hotel on a Friday evening..smooth and easy process..went up to our room and realized it was next to elevator. We like quiet when we sleep so back down to front desk...asked to be switched ..not only did they change our room with a smile we got an upgrade to king studio with no upcharge. Customer service such as this is why we always stay at a Marriott Property!! The hotel was clean and fresh and overall wonderful. We will stay here anytime in the area.

Room Tip: Rooms at the far end off hallway are quiet.
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  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mich911095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldInnPSM, General Manager at Fairfield Inn Portsmouth Seacoast, responded to this reviewResponded 5 December 2017

Dear Mich911095,

We appreciate you taking time to write such a complimentary review about our staff at the Fairfield Inn Portsmouth! One of the best things about staying at our hotel is the customer service. Our staff is proud to receive consistent compliments on our Guest Surveys. Thank you for mentioning our clean and fresh hotel. We hope to welcome you back soon.

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7 - 11 of 72 reviews

Reviewed 27 November 2017

This is our go to Hotel in Portsmouth. Great hotel which is clean and easy to access the Outlet Shopping in Kittery. Normally the breakfast is pretty good, however this time we found that the food for the hot breakfast was not out. The trays did not get refilled and after waiting had to ask for hot food items. Like I said this is not the norm but can be frustrating when it should all be ready and waiting.

  • Stayed: November 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank ABDZThomson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldInnPSM, General Manager at Fairfield Inn Portsmouth Seacoast, responded to this reviewResponded 29 November 2017

Thank you for commenting on your recent stay at our hotel. We appreciate you recognizing our clean hotel and convenient location to your favorite shopping venues. We apologize that breakfast was not ready for you when you arrived to eat. As you had mentioned, our norm is to be prepared. Please be assured that steps are in place to be ready for our guests. Thank you again for your writing. We hope that we will have another opportunity to welcome you back.

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Reviewed 26 November 2017

This is my second time staying at the Fairfield Inn Portsmouth Seacoast. On both occasions I have stayed here with my family (4 of us) when visiting nearby Portsmouth, NH and Kittery, ME. It's a short drive into both of those towns. The hotel is clean and safe. The rooms are clean and well kept. We usually get a single room with 2 queen beds.

The hotel offers a complimentary self-serve breakfast from 7-10 a.m. Included are scrambled eggs, sausage, waffle maker, yogurt, cereal, breads, fruit, oatmeal, coffee, juice, etc.

Room Tip: This hotel is in the Marriott family, though you would not know by the hotel name.
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  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Service
Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldInnPSM, General Manager at Fairfield Inn Portsmouth Seacoast, responded to this reviewResponded 29 November 2017

Thank you for writing about your stay at the Fairfield Inn Portsmouth. We appreciate you recognizing our clean, safe and convenient location. Thank you for your comments describing our complimentary breakfast and variety of items. These are great comments for others to know. We appreciate you choosing our hotel and hope to see you again soon.

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Reviewed 13 November 2017

Only a one night stay on a Friday. Clean room was very nice with a comfortable king bed and sleeper sofa. Hotel staff all very nice and they had a very convenient shuttle service to the downtown area. The driver, Manny was great! Wish we could have stayed another night and will stay again when in the area.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank capecodtraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldInnPSM, General Manager at Fairfield Inn Portsmouth Seacoast, responded to this reviewResponded 20 November 2017

Thank you for your complimentary review of the Fairfield Inn Portsmouth. We appreciate your recognition of our clean rooms, comfortable mattress and shuttle service. Most importantly, is the recognition of our staff; helpful and nice, especially Manny. He is caring and always has our customers in mind.

Thank you again for writing about your experience. We look forward to welcoming you back to our hotel again.

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Reviewed 7 November 2017

Stayed at this hotel during a "Girl's Night" outing. I chose this particular hotel based on location and availability. The room was clean and comfortable. The complementary breakfast could use some changes. It would be nice to see some gluten/sugar free options (i.e. plain yogurt).

  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Onthego S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairfieldInnPSM, General Manager at Fairfield Inn Portsmouth Seacoast, responded to this reviewResponded 9 November 2017

Thank you for your comments. We appreciate you recognizing our clean and comfortable rooms. We do discuss our breakfast options regularly and have noted your suggestions. Thank you for those. We are pleased that although our breakfast selection did not meet your expectation, you were satisfied with our location.

Thanks again for writing.

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Additional Information about Fairfield Inn Portsmouth Seacoast

Address: 650 Borthwick Ave, Portsmouth, NH 03801-4115
Region: United States > New Hampshire > Portsmouth
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Portsmouth
#7 Business Hotel in Portsmouth
Price Range: €60 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Portsmouth Seacoast 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Fairfield Inn by Marriott Portsmouth is the perfect choice while staying in Portsmouth. We are centrally located, just minutes from Pease International Tradeport, Liberty Mutual, and the Portsmouth Naval Shipyard. Complimentary shuttle service is available weekdays within a 5-mile radius. Complimentary deluxe breakfast, free wireless internet access throughout the hotel, seasonal outdoor pool, access to full service fitness center, and free parking. We are located just off the Portsmouth traffice circle and convenient to I-95 and Route 16. ... more   less 
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Also Known As:
Fairfield Inn Portsmouth Seacoast Hotel Portsmouth
Fairfield Portsmouth
Portsmouth Fairfield Inn

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