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“great vacation with the kids”

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Red Jacket Mountain View Resort & Water Park
Ranked #8 of 24 Hotels in North Conway
Certificate of Excellence
Winthrop, Massachusetts, United States
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“great vacation with the kids”
5 of 5 bubbles Reviewed 25 February 2012

water park is great ,rooms are spacious ,the service of all workers at this place are the best i could ask for. chappneys has great food the breakfast buffet is unbelievably great food at the omelet bar. had a problem with the toilet running and with in 20 minutes tim fixed it and cleaned up after him self . service ,service ,service you bring it to there attention and the fix it

Room Tip: family of four ,go for the loft room as it has great space for all your the kids and luggage .the co...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank BuddyFelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 27 February 2012
Friends from Winthrop:
Thank you for a great vacation visit and for the feedback on our dining and responsive staff. We had meet a bunch of Winthrop folks and saw them enjoying the weekend, come up and visit this spring or summer and see a warmer side of North Conway too!

Steve Lambert and Team
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1,331 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (414)
Date | Rating
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English first
Maine
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

If you are just going for a place to stay, this is not the hotel for you. The big draw is the water park. We visited in November and initially had plans to go to the water park. However, after getting to our room at 8 and hearing the water park closes at 10, we didn't feel it was worth the $20 per person. The hotel itself was mediocre. There are much better places to stay in North Conway. Rooms were basic and clean. There was the constant noise of kids running through the halls and we could hear footsteps above for most of the night.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank jessicerrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 27 February 2012
Thank you for both visiting and for writing a review, although the title was not our best from the families who visited over vacation! We are proud of our clean rooms and great staff you touched upon, when you visit this summer you wont have to use the waterpark to take a dip into a heated pool as we will have our outdoor pool and new furnishings poolside! We only hope that your next review is titled " Awesome Hotel with or without families" as you may stay during a non state-wide school vacation push into the Valley!

Thank you again and refer to your review when you email me next, SLambert@redjacketmountainview.com
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Boston, Massachusetts
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 24 February 2012

Stayed for 4 nights with wife and two kids. The property itself is a bit dated but well kept. Unfortunately, the rooms are not very conducive for a family of four. The two beds were full size and not queen size and the room is the standard run of the mill hotel room, but it did have a small refrigerator. The mattresses were hard and the pillows very uncomfortable. You would think that a resort of this caliber would invest in modern bedding and at least have queen size beds, as there is plenty of room for them. Nevertheless, the only reason I gave a three rating is the value. We were able to get a reduced rate (50% off hotel website) by booking through a travel website. Otherwise, the hotel is not worth the money they normally charge for this week (over $225 per night) and I would have rated it a 2 had I paid that much. The advertised free WIFI was inoperative for 2 of the 4 days we were there. The indoor water park is great, but there is an extra $20 per person per day fee to access it. On the other hand, the buffet breakfast was an excellent value and the food was very good. The hotel also offered horse drawn “sleigh rides” and an outdoor fire pit complete with marshmallows for toasting and hot chocolate at night. Overall an OK experience, but there are many choices in N. Conway that make it difficult to choose this hotel again unless the price is right!

Room Tip: Some ground floor garden view rooms have a back door that opens to a porcha and you can pull your ca...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aerojunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 27 February 2012
Thank you for staying over the busiest week of the year! We certainly wish you had rated us two more stars. Yes - that abundantly free wifi was on vacation also and is now up and double bandwidth for those who want to be online and on horse at the sametime! Thank you for mentioning the awesome food and staff, if you wish to save money, one secret is to subscribe to our email campaigns through our webpage and we promise not to spam you - just send you unpublished rates that other websites cant offer!

Thank you again and we wish that we were rated higher on your evaluation considering the hours of fun we'd hope to have you experience!

Steve Lambert & Vacation week all-star team!
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Lisbon Falls, Maine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 22 February 2012

Wasn't completely impressed with what I got for my money. Paid $270 for a garden view room for one night for a family of five. Passes for the water park were $20 pp if you stayed at the hotel, so all in we paid $370 plus taxes, etc.

Pluses: The place was clean, had a nice arcade and water park. Staff were friendly and accomodating. Good location near great restaurants. Lots of activities.

Disappointments: Rooms were pretty outdated, and the beds were HORRIBLE. My husband and I finally took the mattress off the bed frame and moved it to the floor at 2:30 AM. They were so uncomfortable we could not sleep. Plus, the room was 71 degrees and I could not, no matter how I tried, get the room to cool off. I lowered the thermostat, but it remained at 71 degrees. WAY too warm for sleeping. At this price I would have expected a better room. I was also charged an additional $20 for a rollaway bed for one of my children (I paid for 5 people, not four, so two doubles doesn't cut it.) Their information book in the room touted a "state of the art" fitness facility, so I went to try it out. I would not use the words "state of the art" to describe this room by far. There were only 2 treadmills so I had to wait about 25 minutes for people to finish. There was a water cooler, but the jug was empty and there were no replacement jugs to be found. Minor, but on top of everything else... All in all, I'm not completely unhappy, just feel I paid too much for what I got.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 217BridgetB217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 23 February 2012
Thank you for your review! You are right, we are not the least cost accommodations but we do try to provide inclusives that are priceless such as our activities, horse carriage rides and bonfires...When you travel outside of the busiest week of the year, be sure to email me directly for the best night's rest and value.

Steve Lambert and Resort Team
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1 review
5 of 5 bubbles Reviewed 22 February 2012

We went down with another family and the kids had a great time and so did the adults. :) the hotel staff are very friendly and it's beautiful. Also the location is great for shopping at the malls. The water park is a great place to take the family for a get away in the winter.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresamay2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveLambert, General Manager at Red Jacket Mountain View Resort & Water Park, responded to this review, 23 February 2012
We had a blast too! The fact that we are constantly changing programs for guests's to enjoy in each season means that we too look forward to fun and smiles everyday! Thank you for a great waterpark and resort review, rest assured, we celebrated it!

See you in the summer or sooner we hope!

Steve Lambert and Blast Creating Team!
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Additional Information about Red Jacket Mountain View Resort & Water Park

Property: Red Jacket Mountain View Resort & Water Park
Address: 2251 White Mountain Highway, Route 16, North Conway, Conway, NH 03860-5161
Phone Number:
Region: United States > New Hampshire > White Mountains > Conway > North Conway
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in North Conway
#4 Family Hotel in North Conway
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Red Jacket Mountain View Resort & Water Park 3*
Number of rooms: 164
Official Description (provided by the hotel):
Our resort is located on 40 acres overlooking the Moat Mountain Range and Saco Valley, nestled in the heart of the Mount Washington Valley. Red Jacket Mountain View is home of Kahuna Laguna Indoor Water Park. It's 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. Body surf in the swirling wave pool. The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool, an area designed with them in mind. Water park admission is additional. Deluxe accommodations (some pet-friendly) feature 1 or two beds while our family accommodations include spacious family lofts, alcoves or two-bedroom townhouses. Our new four-bedroom homes have full kitchens and decks, offering privacy yet easily walkable to all our amenities! Our front desk is at your service for all the arrangements you will need for activities such as skiing, hiking,shopping the outlets of North Conway or visiting Story Land and Santa's Village. ... more   less 
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Also Known As:
Red Jacket Mountain View Hotel North Conway
Best Western North Conway
Red Jacket North Conway
North Conway Best Western

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