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Reviewed 22 October 2018 via mobile

Worst hotel i stayed in. At 8am, the propane or sewer truck came and made a racket right next to our room and woke us up. The morning after, we woke up with a broken heater. It was freezing in the bedroom as it was -3 outside and we were in the outside building so there was no heating what so ever. The receptionnist told us she couldnt do nothing for us but her boss would call us that night and no one ever called us. The breakfast wasnt great. Cheap stuff and gross coffee. We got ripped off and i don't want nobody else to end up in the same situation as us. Better to pay a bit more and get a clean place !!!

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Anomymus123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnconway, Hotel Manager at Quality Inn, responded to this reviewResponded 24 October 2018

Dear Valued Guest,

Greetings from the Quality Inn North Conway.
We are very much concerned with your feedback.
Our apologies for the bad experience.
Our endeavor is to offer a nice stay to all our guests but failed this time.
Actions shall be taken to improve everything on priority and you can have a good stay next time.
Hope you will reconsider.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018 via mobile

This has to be the worst motel we've ever spent a night. The room was so small, I had to stand sideways to get out of the bed. When the person upstairs got up in the morning I thought he had dropped a bowling ball. I heard three different alarm clocks ring. We were booked for 2 nights, but left after 1
There are other, better choices in town for a few dollars more. We will never stay at another Quality Inn.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank hrmsandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnconway, Hotel Manager. at Quality Inn, responded to this reviewResponded 19 October 2018

Dear Guest,

Thank you for the stay at the Quality Inn North Conway.
We regret the all around mess as per your observations.
Guest satisfaction is one of our primary responsibilities and there has been a serious breach.
We shall check and take corrective steps to avoid such things in future,
Shall appreciate your understanding.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2018

Couldn’t get on wifi. Had the manager come up to fix tv, it worked for about 1/2 hour then nothing but solid colors. Had to in plug it to turn it off.
Couldn’t call the office because our phone didn’t work.
Breakfast was very tasteless, my husband actually threw away eggs and sausage.
All and all a very bad stay. Also we were on the second floor, whoever was above up got up at 3:00 and it sounded like he was walking around or working out. Constant noise for the next 4 hours. Have no idea what he may have been doing

Room tip: Try a different hotel. It wasn’t cheap either.
Date of stay: October 2018
Trip type: Travelled with friends
Thank Patricia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnconway, Hotel Manager at Quality Inn, responded to this reviewResponded 13 October 2018

Dear Esteemed Guest,

Thanks for your comments.
I’m sorry that several issues combined to make your stay less than desirable.
Our sincere apologies.
We take real pride in offering the best possible guest experience, and I understand that we let you down.
You can be sure we’ll do better for you next time.
Nothing means more to us than providing a pleasant guest experience.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018

Great location and excellent staff made this visit wonderful. This was our second trip here and we will definitely return again. Everything from the staff, location and breakfast was great. There is plenty of area attractions within a short drive from the hotel. Indoor pool and laundry machines were a plus.

Room tip: Higher floors are quieter.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnconway, Hotel Manager at Quality Inn, responded to this reviewResponded 13 October 2018

Dear Valued Guest,

It is really nice to note that that you liked the stay and services at our hotel during your visit.
Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you.
We look forward to welcome you again soon!!!

Best Regards,
Hotel Manager.

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Reviewed 20 September 2018

Our stay was very nice from the clean, well stocked room to the decent sized bathroom.
Lots of towels, hot water and a comfy bed. We were in the building behind the main hotel and found it to be very quiet during our stay. The included breakfast had a good variety of items both hot and cold. I would stay here again if in the area.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank MarkMac69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinnconway, Hotel Manager at Quality Inn, responded to this reviewResponded 22 September 2018

Hello Guest,

Greetings from the Quality Inn North Conway New Hampshire.
We have noticed your feedback and thank you for the positive comments.
Your reviews are important to us to improve our hospitality further.
Customer satisfaction is important to us.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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