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Reviewed 9 September 2018

My boyfriend and I stayed here for a quick weekend trip from Boston for my birthday. What a mistake. We paid $300 extra for the weekend for a fireplace and hot tub suite. The hot tub was luke warm at best and the fireplace did not turn on. Management refused to downgrade our room and refund the difference. When we voiced our concerns to the owner of the property he responded "so what do you want? To check out?" The worst customer service I have ever experienced in my life. The "mountain view" advertised was nearly impossible to see from the room we stayed in. On top of that, the room was old, dirty, smelled horrible, and we had bugs in the shower and sink. Absolutely disgusting. STAY AWAY!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Kaylee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissNh, Manager at Swiss Chalets Village Inn, responded to this reviewResponded 26 October 2018

We're sorry that you had a less than stellar experience with us. We'd like a chance to make things right so please try us again! We appreciate your review and hope to see you again soon! Thank you for your feedback! We hope you'll give us another try to make your next visit a fantastic one. Swiss Chalets Village Inn.

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Reviewed 8 September 2018

The convenience factor for Storyland was what sold us on this hotel. The price was also one of the best for the area. If you have kids, there is a lot of grass and parking lot for them to run around. There is also a pool. We had a very friendly check-in. There is free wi-fi. Yes, the room is small, dated and a bit sad but we weren't there for the room - we were there because it was close to Storyland.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank bostonkse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissNh, Manager at Swiss Chalets Village Inn, responded to this reviewResponded 26 October 2018

Thank you for your business! We're glad we exceeded your expectations. Thanks! We appreciate the review and hope to see you soon! Thanks for the great review! We are so glad you enjoyed your experience. Swiss Chalets Village Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

We thought it was very good we had the special plate on front of menu. Chicken and ribs. It came with a roll and choice of patoto. We pd a little more for sweet patoto frys it was good others had chicken and sides. They were happy with there’s. Place was clean

Date of stay: August 2018
Trip type: Travelled as a couple
Thank okycowgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissNh, Manager at Swiss Chalets Village Inn, responded to this reviewResponded 26 October 2018

Thank you for your business! We're glad we exceeded your expectations. Thanks! We appreciate the review and hope to see you soon! Thanks for the great review! We are so glad you enjoyed your experience. Swiss Chalets Village Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018 via mobile

This place is on the north side of North Conway, visible from the main highway but set well back so that it is quiet and peaceful. The rooms are a bit dated, but they are clean and the air conditioning works well.

Obviously a part of the tourist infrastructure for the area, this inn offers a good, basic room for a reasonable price.

Date of stay: July 2018
Trip type: Travelled solo
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissNh, Manager at Swiss Chalets Village Inn, responded to this reviewResponded 26 October 2018

Thank you for your business! We're glad we exceeded your expectations. Thanks! We appreciate the review and hope to see you soon! Thanks for the great review! We are so glad you enjoyed your experience. Swiss Chalets Village Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

Stayed here for our family's visit to Story Land. On the positive side the inn is very close to the park, only required a one night stay to book, and the continental breakfast was decent. On the negative side, it is very run down and in need of some major updates...especially for the price of over $200 for a one night stay. A couple owns it and the husband was kind and welcoming, but the wife was very short and rude. Better options in the area, so I would try one of them out instead of this establishment.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank SarahEC1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissNh, Manager at Swiss Chalets Village Inn, responded to this reviewResponded 26 October 2018

We're sorry that you had a less than stellar experience with us. We'd like a chance to make things right so please try us again! We appreciate your review and hope to see you again soon! Thank you for your feedback! We hope you'll give us another try to make your next visit a fantastic one. Swiss Chalets Village Inn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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