I was pleasantly surprised at the decor and look of the hotel. This was an overnight stay due to the proximity it was to the ice castles. Upon arrival the parking lot was not cleared from the storm the day prior. I am disabled and slipped on the heaped ice in the handicapped parking spot. The only area that looked as though it might have been shoveled was the area directly in front of the main door, not even the side walk was cleared. The room was very spacious but did feel as though it was lacking due to the size.
I was very disappointed to find out that the restaurant was being renovated and that the bar is only open on the weekends. This is something that should be explained on the website, guests should be informed without having to ask.
The pool and hot tub were very hard to find, access was only available through the locker rooms, even though there is a regular enterance, it is locked, strange. The front desk was nice enough to let us use these facilities past the normal close time of 8pm, in my opinion that is way to early to close them. The indoor hot tub was broken but the out door hot tub was very nice.
The included breakfast was nice with a good selection.
Since the hotel was practically empty due to it being mid-week, they let us check...I was pleasantly surprised at the decor and look of the hotel. This was an overnight stay due to the proximity it was to the ice castles. Upon arrival the parking lot was not cleared from the storm the day prior. I am disabled and slipped on the heaped ice in the handicapped parking spot. The only area that looked as though it might have been shoveled was the area directly in front of the main door, not even the side walk was cleared. The room was very spacious but did feel as though it was lacking due to the size.
I was very disappointed to find out that the restaurant was being renovated and that the bar is only open on the weekends. This is something that should be explained on the website, guests should be informed without having to ask.
The pool and hot tub were very hard to find, access was only available through the locker rooms, even though there is a regular enterance, it is locked, strange. The front desk was nice enough to let us use these facilities past the normal close time of 8pm, in my opinion that is way to early to close them. The indoor hot tub was broken but the out door hot tub was very nice.
The included breakfast was nice with a good selection.
Since the hotel was practically empty due to it being mid-week, they let us check out late.
Overall we were very happy with our stay. A little attention to detail and it could have been a stellar experience.More
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