This was a trip to celebrate a birthday! We were very excited. The hotel looked like it was going to be very nice but we were disappointed. The front desk woman was rude. She seemed angry or just real unhappy. There was no welcome there. We went up to our room and it smelled like cigarettes. I’m not a smoker so it was real obvious to me. We asked for another room and the other front desk person was kind enough to put us in another room. Neither room had a bathtub. So no warming up in a hot bath after a day in the snow. Housekeeping was obviously not very sharp as there was a red stir straw on a baseboard ledge of the bathroom and there was a spilled drink on the wall. The next day they did not pick up the towels that I put in a pile on the floor. They also came knocking on our door at 8:00 waking us up. The mirror in the bathroom had splatters from the previous guests. It never got wiped down. We went down to the restaurant and were served mostly fatty prime rib a baked potato and really delicious vegetables. The servers were very nice and attentive. We went out to the casino area and started to gamble. The slot machines were entertaining and we would have stayed longer but we couldn’t get drink service. The cocktail waitresses were a rare sight so we ended up going elsewhere so we could have better service.
We went to the pool area. The hot tub was nice but it filled up quickly. The pool was cold so we didn’t go in there. It would have been nice to have a tub. I wanted to do some shopping but was put off by a rude shopkeeper in the one with the snow jackets, hats and gloves.
To sum it up the visit was a mix of good and bad. The staff, except two people, was friendly. The room was average. Housekeeping needs to improve. The casino part needs more cocktail waitresses.
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- Also Known As:
- Montbleu Resort Casino And Spa
- Montbleu Hotel Stateline
- Montbleu Lake Tahoe
- Montbleu Resort Casino & Spa Lake Tahoe (Nevada)/Stateline