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“Nice Hotel, Bad Service, Horrible Location”

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Holiday Inn Reno-Sparks
Ranked #7 of 17 Hotels in Sparks
Reviewed 29 November 2010

The hotel looks like it was recently remodeled and the hotel rooms are very quiet. The problem with this hotel is its poor level of service. It took us over 30 minutes to register for our room and there was only 1 person at the front desk, despite a very long waiting line. The person at the front desk told us they charged us $10 in advance for the breakfast; but when we went to eat, the waitress told us the price of the breakfast was around $7. It took forever to get to our rooms because one of the elevators was broken and it remained unfixed until at least the next day.

Additionally, the hotel is located in an industrial area of town. It would not be my first choice of an ideal location.

  • Stayed: November 2010, travelled as a couple
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1  Thank HarryHendo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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155 - 159 of 179 reviews

Reviewed 23 September 2010

Nice fine rooms, pretty clean and decently appointed. Not particularly luxurious, but definitely decent. Reasonably quiet also.
The pool is pretty nice...although right off some banquet rooms so you feel a bit "on display." The "gym" is 4 little machines right off the main hallway with a big window so everyone walking by looks in...never saw anyone use it. I tried, but felt too weirdly public.
Lastly, do not count on their "shuttle" to do anything other than airport transit...they only have the one and besides airport runs get priority, the desk help can be a little chaotic and leave you stranded (despite many phone calls on status updates) for a long time! Get a car or take a taxi. The Nugget is a mile away and they also have a shuttle that will pick you up if you want to gamble. Oh and the restaurant / room service is only open for breakfast and dinner (ending at 9 pm) but Denny's is 2 doors away 24 hours.

  • Stayed: September 2010, travelled on business
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Thank WindyCityGirl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2010

We stayed at this Holiday Inn for a youth sports tournament weekend.

As other reviewers pointed out, the location is industrial. It's on a frontage road next to the interstate, with a rail yard in the back.

But we had a good stay. There is free wi-fi in the rooms, and no casino, friendly staff, large clean rooms, kids eat free, and the views aren't as bad as some other reviews suggest, at least from the higher floors you can see downtown and the snow capped Sierras in the distance. The kids liked the pool and spa. Even though the interstate is just a few yards away, it was very quiet, on the north side of the building.

The beds were good and the shower water pressure was strong.

As other reviewers have noted, there aren't many wall outlets, and even on the non-smoking floors it smells a bit like cigarette smoke. And the room windows don't open.

The small staff at breakfast (1 cook, 2 servers) was a bit overwhelmed by all the diners, and it took 20+ minutes for the food to arrive. Dennys next door might be a better bet.

  • Stayed: May 2010, travelled with family
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Thank andsank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2010

As I walked in to the lobby of the Holiday Inn in Sparks, Nevada I was directly greeted with a warm smile and a happy hello. I immediately felt welcome and at home. My room was in excellent condition spacious, clean, beautifully furnished and overall comfortable. I slept as if I were in the comforts of my own home. I wouldn't stay in any other hotel in the area after experiencing the comfort and hospitality of the Holiday Inn.

  • Stayed: January 2010, travelled on business
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1  Thank Larryestes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2010

I stayed on a stop over through Nevada and was pleasantly surprised. My room was recently renovated, spotlessly clean and lovely. I don't like staying in the casinos (noise, smoke smells in non-smoking rooms, etc) and was pleased to find the Holiday Inn.

Only downside is the view/location. I asked for, and received, a room not facing the freeway. That meant my view was the railroad tracks and truck terminals. Despite this, the room was very quiet.

  • Stayed: January 2010, travelled solo
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1  Thank CAisMyTrueHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Reno-Sparks

Address: 55 E Nugget Ave, Sparks, NV 89431-5819
Phone Number:
Region: United States > Nevada > Sparks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 17 Hotels in Sparks
Price Range: €115 - €164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Reno-Sparks 3*
Number of rooms: 220
Official Description (provided by the hotel):
Nicely appointed hotel in Sparks, NV offers quality amenities and a central location to Reno & Sparks attractions. Stay with us at the newly renovated Holiday Inn Reno - Sparks, located off I-80 in the Reno - Sparks region. Our hotel is less than four miles from Reno-Tahoe International Airport (RNO) and provides a free airport and local area shuttle for your convenience. Families seeking lodging in Reno, NV will love staying at our hotel. Reno,NV is a wonderland of exciting activities, all within close proximity of our Sparks hotel. Nearby attractions include world-famous casinos, Legends at the Sparks Marina, IMAX Galaxy Theater, National Bowling Stadium, University of Nevada, Reno, Nevada Museum of Art, Reno Livestock & Events Center and Wild Island Adventure Park. Also nearby are the numerous outdoor adventures of Lake Tahoe, which include world-class skiing, boating, hiking, biking and golfing. Corporate travelers can feel at home as they enjoy our choice Reno accommodations. Situated within sight of the Sierra Nevada Mountains and downtown Reno, our hotel offers easy access to many local businesses and industries. In addition, we provide a business center with a fax machine, copier, printer, computer and free high-speed Internet access. While lodging at our Reno - Sparks hotel, you can enjoy the seasonal, heated, outdoor pool, 24-hour fitness center and a full-service restaurant and bar where Kids Eat Free. ... more   less 
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Also Known As:
Holiday Inn Reno-Sparks Hotel Sparks

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