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All reviews free breakfast on demand sitting area an early flight the shuttle driver fresh fruit indoor pool reno tahoe rental car rooms are clean great place to stay free shuttle convenient location casino hotels front desk staff air conditioner hot tub
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Reviewed 2 November 2017

We stayed here one night while vising family in Reno. Room was clean and spacious, although somewhat of an odd layout, but looked just like the pictures on line. The beds were comfortable. The hotel was quiet and we only heard the planes a couple times on Sunday morning. The bathtub is slippery, so use caution. The breakfast was not good at all. The tables were not kept wiped down, the food was not good and seating was a bit of an issue.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Norcaltravelmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalmer D, General Manager at Hyatt Place Reno Tahoe Airport, responded to this reviewResponded 6 November 2017

Thank you so much for taking the time to provide a review of our Hotel. We do appreciate your business as we know you have several choices when you need to stay in our area. Your point about the slippery bathtub will certainly be looked at to insure it is addressed. We do apologize about your breakfast experience as this is not the norm for our Hotel. With the new and improved Hyatt Place breakfast most of the time it is well received. In addition I will speak to our Staff to ask them to be more timely in getting the tables refreshed after use.

We look forward to being of service in the future. Please let us know if you ever need any assistance.

Regards,
Chalmer Dillard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Chalmer D, General Manager at Hyatt Place Reno Tahoe Airport, responded to this reviewResponded 6 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 October 2017

This hotel is convenient to the airport but other than that it is not on par with any hotels in the same price range. I travel for work and stay in hotels 2-3 nights per week. All floors were dirty - elevator floor, room, halls. Room inself is well worn, stains on furniture and carpet. Very poor lighting ( no LED’s - only CFL’s ) particularly in shower/bathroom. One of my side lamps had bulb burned out and the TV kept going in and out - loss of signal. Food quality poor and those preparing it evidently are not trained in food preparation. If you order grilled or fried food it would probably be fine but the entree salads are horrible.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 584elainemp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalmer D, General Manager at Hyatt Place Reno Tahoe Airport, responded to this reviewResponded 31 October 2017

We do sincerely apologize for the poor experience at our Hotel. Please know that all this sort of feedback helps us to improve our Hotel and service delivery. Shortly we will be undertaking a full renovation of our property as it is over 8 years old and will soon have a fresh new look. This will begin in early November of this year and be completed early in 2018. The issue with our TV signal will also be addressed during this time period. Our Staff is actually very well trained in the preparation of our 24 / 7 menu as well as our new brand hot breakfast. We are sorry that your experience with our F&B was not up to your expectations but rest assured we will take this input to work with our Team to improve and grow in this important area.

It is our hope that you will give us another opportunity the next time you need to stay in our area. Please let us know if you ever need any assistance.

Sincerely,
Chalmer Dillard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

We have stayed here several times - the proximity to the airport is much appreciated for early morning flights. We have taken the hotel's airport shuttle a few times - thank you for offering this service. The complimentary breakfast is very very good - the best we have had at all the hotels we have stayed at in recent years. This is a very comfortable and spotlessly clean hotel. The modern furnishings are beautiful. It is surprisingly quiet - I have only heard a plane or two - I never hear doors slamming or other travelers in the hallways. My family and I love staying here !!! Thank you for maintaining excellent customer service and high quality.

Room tip: All rooms are great -
Date of stay: October 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robin2016zzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalmer D, General Manager at Hyatt Place Reno Tahoe Airport, responded to this reviewResponded 31 October 2017

Thank you so much for taking the time to provide a review of our Hotel and our Team. We do appreciate your loyalty as we know you have several choices when you need to stay in our area. All your positive feedback will be shared with our Team. This really goes a long way in reinforcing all the hard work and focus that they display each and every day. It is always our goal to provide the most positive experience possible for all our Guests. Really makes us feel good when we see that this has been accomplished.

It is our hope that we may be of service again in the future. Please let us know if you ever need any assistance.

Sincerely,
Chalmer Dillard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

Stayed here for one night only.
My room was on a corner and was very spacious.
The gym was nice, and help me with jet leg.
Breakfast poor, but for quick stay it was ok.
The location is great close to the airport and easy to go to Lake Tahoe.

Room tip: Corner rooms are bigger.
Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank AUECWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chalmer D, General Manager at Hyatt Place Reno Tahoe Airport, responded to this reviewResponded 20 October 2017

We do appreciate your business as we know you have several choices in our area. It is even more pleasing to see that for the most part your experience was positive. We do work with the brand often to enhance the breakfast offerings so perhaps if you stay with us again you will find it more to your liking.

It is our hope that we may be of service again in the future. Please let us know if you ever need any assistance.

Regards,
Chalmer Dillard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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