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“The Best rooms in Reno!”

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Peppermill Resort Spa Casino
Ranked #4 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
California City, California
Level Contributor
187 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
“The Best rooms in Reno!”
5 of 5 bubbles Reviewed 19 December 2011

This is "Vegas" style and quality that exists in RENO! I love the Peppermill rooms, everything about them! the beds are luxurious, the rooms are large ,very quite and peaceful, (I have stayed in many Reno hotels, and cannot say that about any of them) The Tuscany suites will have every womans heart when they use the vanity area or the Roman bathtub. We had a view of the pool which was beautifull in the daylight but amazing at night. Peppermill has huge lavish banquet centers, beautiful wedding chapels, Wander around and find wonderful sitting areas like no other hotel. Some of the ammenties that set this Resort apart from the rest: heated pool, wonderful spa, large fittness center. another feature I liked about Peppermill was their parking, there is Valet, there is ground level, and a parking garage with WIDE spots that you can easily manuver around (not like the other hotels) The staff at Peppermill are friendly and efficient which makes evey stay enjoyable.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chantesinging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,953)
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Reno, Nevada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 16 December 2011

beautiful room in tuscan tower section, long wait for check in tho...

Room Tip: make sure you save your confirmation # and bring it with you
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  • Stayed August 2011, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jennie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppermill_Director, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review, 21 December 2011
Thank you, Jenny, for your review of us on Trip Advisor. We love locals coming in and staying with us. We hope you will come back and also invite your out of town visitors to stay with us while in Reno. The rooms in our Tuscany Tower are indeed beautiful. This is truly an experience that is hard to beat in Reno.
We have installed some very easy to use menu driven check-in and check-out kiosks in both our Tuscany check-in lobby upstairs and our main lobby downstairs. These kiosks allow you to check-in even faster than a live agent can check you in! All that is required is a credit card with your name on it so the kiosk can find your reservation. You won’t need your confirmation number or anything else. The billing will still apply to whatever form of payment you used while making your reservation. Of course we still have many knowledgeable agents at the front desk that can help you if you would like.
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Parma, Idaho
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 December 2011

We thoroughly enjoy our trips to the Peppermill for three or four days at a time. We have been pretty good customers for many years and are always surprised by the positive changes the owners make to this casino resort. The staff is always friendly, helpful and pleasant to pass a little time with. We have never had any difficulties with our reservations, in fact, if they are booked to the hilt, the reservation folks always put in a request for anything you may desire that may presently not be available.

The gaming is fun. The video poker machines are most fair in their payouts. The penny games are always a hoot if to do nothing more than be entertained by the onscreen videos or bonuses. The blackjack tables are spacious with the most pleasant waitresses offering you whatever you would like to drink. We enjoy the high limit slot area as it is generally quieter than most of the casino. Smoke is not a problem in this casino. I can't figure out their system to prevent smokers being an annoyance, but it works well.

Biscotti's is a fabulous light meal spot for us with wonderful salads, soups and crepes. For a fancier meal, we prefer Chi, their GREAT Chinese restaurant. We like to sit at the bar attached to the Chi and chow down on a snack occasionally if we want to gamble and eat simultaneously.

Their Player's Club offers up tons of Comps and certainly entices you back for more. We love the variety of suites available and get upgrades through our Comps.

There is only one disappointment for us. They used to have Black Jack Tournaments; both big ones and weekly locals tournaments. Now if we want to be in a tournament we must go elsewhere. We had made lots of buddies over the years going to these events, but now the locals go to another spot and let us know where that was...thank goodness.

The rooms are fabulous, always clean, have safes in-room to store your hoards of cash, and have simply elegant furnishings. I, myself, love the beds, the linens, the assortment of pillows, and the double curtains (sheers and black outs).

All in all, it is a fun place to visit. If you are flying in, they offer a shuttle to and from the airport. The Concierge can answer most any question and make suggestions for whatever you would like to do in Reno.

I keep meaning to get to the Spa, but have an affinity for gaming! Maybe next time!

This casino resort may not be downtown, but it is totally self-sustaining with entertainment. If you want a change of ambience, just a few blocks away is the Atlantis. I, myself, prefer this safer environment to walking the streets after dark downtown.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barbheck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 14 December 2011

It has been 20 years since I last stayed at the Peppermill. A talented lounge singer we love (Chris Costa) is now performing at the Peppermill so we were excited to stay here and see all the changes that have been made.

I just got off the phone with a reservation agent to book my stay and the conversation went like this:

Agent: What kind of room do you need?
Me: One with two beds - nonsmoking
Agent: I recommend the Tuscan Towers, the rooms are bigger and you have a better chance of getting a non-smoking room with two beds. But we can't guarantee a room with two beds or a non-smoking room. It is first come first serve. If you don't get a room with two beds we can always bring in a roll away for you at no charge.
Me: I don't think that will work. I'd like a room with two beds and it has to be non-smoking. If I am selecting a room with two beds online or booking through you shouldn't I be able to get that room - unless of course you are falsely advertising?
Agent: No, we have a disclaimer before you book that your room type is not guaranteed.
Me: Thanks, but I really don't think this will work for us since you can't guarantee our selection.

It is beyond me why a hotel would want to make a traveler stress prior to their trip on whether or not they will get the room they asked for. Bad customer service!

One star for the reservation agent trying to be pleasant, sympathetic, and understanding to the frustration of the customer.

Another one for hiring Chris Costa.

Enough said...I'm searching for another hotel now.

Room Tip: Since room types are not guaranteed - good luck! You may or may not get what you ask for.
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  • Stayed December 2011, travelled with family
    • Service
Helpful?
3 Thank CA4Fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppermill_Director, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review, 16 December 2011
Thank you for posting a review of us on Trip Advisor. We appreciate you sharing your room booking experience with us. We hate to lose your business as we know you would love staying with us……especially since you haven’t been here in 20 years! Most every hotel or resort of any size with various room types will typically book a certain number of reservations based on the number of room types available and then put this master puzzle together each night getting everyone into their requested room. Occasionally it does happen that we may not have a particular room type that a guest has requested. This may be due to circumstances beyond our control such as situations in which guests that are due out cannot leave or some change in a large group’s requirements that change our balance of inventory. Even though this is rare, it still prevents us from telling guests as they book rooms with us that their room type will be “guaranteed”. We are very careful about putting this puzzle together and we run pretty close to 100% in getting people into their requested room. Most often we will upgrade our guests into a higher level of room if we can’t get them into their requested room.
We do hope that you enjoy Chris Costa. He is absolutely a smash hit with us and we have visitors from all over the country coming in to hear his fabulous voice and enjoy his show in our lounge. I hope you will give us a chance and book with us..….we are in Nevada but the odds are definitely in your favor on this one!
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Santa Rosa, California
1 review
5 of 5 bubbles Reviewed 13 December 2011

We would not stay anyplace else in Reno. The friendliest staff, nicest rooms and great choice of restaurants !! And the real plus is variety and pay-offs of slots !

Room Tip: Have stayed in both Towers -- both are excellent
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  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
Thank TommyT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peppermill Resort Spa Casino

Property: Peppermill Resort Spa Casino
Address: 2707 S Virginia St, Reno, NV 89502
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Reno
#1 Family Hotel in Reno
#2 Casino Hotel in Reno
#2 Spa Hotel in Reno
#2 Luxury Hotel in Reno
#2 Top resorts Hotel in Reno
#4 Business Hotel in Reno
Price Range (Based on Average Rates): €
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1621
Official Description (provided by the hotel):
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more   less 
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Also Known As:
Peppermill Hotel Reno
Peppermill Resort Spa Casino Reno, Nevada

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