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Reviewed 18 September 2018

My husband and I stayed at the Westgate Las Vegas between September 6 and the 13th of 2018. Everyone at the hotel were wonderful. With the exception of the timeshare people posted at every elevator...that was alittle annoying. But when we checked in I was pleasantly surprised with our room which was on the 26th floor.
The monorail was a wonderful way to explore the strip. We ate at Sid's Cafe, the Superbook snack bar area, Fresco, and they were all very good. The Fresh Buffet was lacking. The exact same breakfast everyday. Overall I enjoyed our stay very much. My husband and I had our vows renewed at the Chapel of Crystals and they could not be nicer. We did the Elvis experience and it was better than expected. Thank you for making our vacation wonderful.

Room tip: Definitely as for a Signature Room.
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank LauraM13149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 19 September 2018

Thank you for choosing the Westgate Las Vegas Resort & Casino for your anniversary trip. We are so glad to hear that you enjoyed everything from your room to many of our on-site dining options. it was a pleasure having you as our guests and an honor to have you renew your vows with us. We look forward to your future visits!

- Anja

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Reviewed 18 September 2018

This place is soooo cool! I'm talking retro cool! The rooms were clean and cozy. The hotel has these awesome modern shops. The Italian restaurant was delicious. The slots paid out a lot! We enjoyed the free beer while we played the slot machines. We will definitely stay here again!

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Silveigha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 19 September 2018

Thank you for your review. We greatly appreciate your comments and are thrilled to hear that you had a great time. We certainly hope that this means we will be seeing you again soon!

- Anja

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Reviewed 17 September 2018 via mobile

The hotel fees were high, we had to change rooms 4 times because every room was dirty. Almost all the sheets in the first 3 rooms had black, blood or unknown marks. Three bathrooms had mold in them, two toilets didnt work right when we walked in. One of the rooms had ripped up carpet with an exposed nail, right outside the bathroom. The was urine on the top of the toilet. There was another persons left over belongings sitting on the chair in the room. There were lumps of dog hair hanging from the vents. It was truely disappointing. The first 3 dirty rooms were on the 15th floor and yhe last cleaner room was on the 18th. While we were abount to change rooms, two cleaning staff came into out room and started to clean/ strip the beds while my boyfriend was asleep in the room. I would suggest staying away from the cleaning staff on the 15th floor. The nicest part of the whole hotel was the conference hall.

Date of stay: September 2018
Trip type: Travelled on business
Thank Breanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 18 September 2018


Breanna,

Thank you for taking the time to leave a review. We do apologize that your room’s conditions were not up to par with our typical standards in regards to cleanliness. Our staff is aware of your concerns, and they are looking into ways that similar issues can be avoided in the future. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations. 

Best regards,
Cali


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Reviewed 16 September 2018 via mobile

Had The opportunity to stay at the Westgate LV. As Westgate owner I was assigned a signature room. Don’t get that!! This hote is 60years old. And although some paint and some new furniture are being put in every room. Its still has years to go. The AC made noise all night. But in some cases I could not hear it because the hotel Elevators make as much noise. The room was clean, but again this remodeled room had signs of stains on the tub, bathroom floors and room rugs.
The facilities are OK, the Sports Book is the best part of this hotel as is the fact the Monorail is on property. But it was always cheaper to use an Uber.
The downside in addition to the above - although the folks are nice - the lobby is full of people trying to sell you something. But again very nice people. Its their job.
The Pool does not appear to have been remodeled yet, but was OK.
For an offstrip hotel its OK, its certainly not a resort though.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank big_poppa_5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 18 September 2018

Thank you for taking the time to leave some feedback. As you may be aware, Westgate is in the process of renovating this property and the task is ongoing. Change is a necessary part of keeping any vacation property vibrant and alive. We appreciate your understanding and patience through this process. We are always looking to improve and your feedback is of great help. Our goal is to exceed your expectations and we hope that you will visit us again soon. 

Best regards,
Cali


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Reviewed 16 September 2018 via mobile

We had the best waitress in the casino. Her name was Monique and she is from Morocco. She was AMAZING! Such great service, very friendly! Loved her! Would highly recommend staying here and look for Monique!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Kelly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestgateGuestRels, Guest Relations Manager at Westgate Las Vegas Resort & Casino, responded to this reviewResponded 18 September 2018

Kelly,

Thank you for taking the time to leave a review. Our staff strives to be attentive and give great service, so we are delighted to see that you experienced that with Monique. Making memorable stay experiences with our valued guests is what we do best! We look forward to getting the opportunity to create yet another amazing stay for you.

Best regards,
Cali


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