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“Wonderful!!” 5 of 5 bubbles
Review of The Palazzo Resort Hotel Casino

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The Palazzo Resort Hotel Casino
Ranked #7 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Chilton, Wisconsin
Level Contributor
110 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Wonderful!!”
5 of 5 bubbles Reviewed 8 March 2012

Suites are gorgeous....over the top! Service wonderful. Amenities outstanding!! Large room...basic suite included a large living room area. Bathrooms have an oversized tub, and separate shower. My basic suite had 3 TVs!!

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JodieLovesSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 16 March 2012
Dear Guest,

Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4,516)
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English first
Galena, Illinois
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

We had a suite overlooking the strip, 43-428. The rooms are very nice, roomy and comfortable when we wanted to relax. When wanted to enjoy action the staff and slots were freindly, sad but nice to say, staff was freindlier. Ate twice at the only mexican restraunt on the plaza and enjoyed it each time. Delmonico was our splurge night and they succeeded in making our night special. My wife did the spa, went in early in the day and spent a wonderful time in the spa until mid afternoon. All I can say is she was all smiles the rest of the day. Seen the Pantom last time we were in Vegas, wanted to see it again but not enough time. Sad ;..{ to see it leaving this fall..
Had a wonderful time at the pool. So we had a great mix of a time relaxing, dining, and enjoying the many activities of Vegas.

Room Tip: 43-428 nice view of strip, not to far from elevators. maybe try for 410 thru 428 even #'s 0nly
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  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ric n Pat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 16 March 2012
Dear Guest,

Thank you for your kind words and feedback! I am very pleased to hear that you enjoyed Delmonico Steak House and that your wife was able to relax at the amazing Canyon Ranch Spa. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team members. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hawaii
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

I was actually impressed by the quality of this hotel. The rooms are a little over the top (tacky decor) but this is Vegas, after all. I did, however, really appreciate some of the nice touches in design. The sunken living room was great for separation from the living space. There was a separate vanity table in the bathroom for me to set up my makeup and not clutter the sink area. TV in the bathroom was nice for listening to the news while getting ready in the am. Beds were very comfortable. Workout areas was very nice.

Cons: Fridge was full of items for sale, so couldn't really utilize for own food. No coffee maker--huge downside to have go downstairs to purchase $3 cups of coffee every day. Closet was small.

Room Tip: Non-strip view had gorgeous mountain view. Maybe better?
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  • Stayed October 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rhlc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
Level Contributor
47 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

Uncommon Luxury

There are a few luxury hotels I've had the privilege of reviewing that are graced with such stunning details and are designed with such symmetry, quality and obvious expertise, that admiring them is an absolute joy. The Palazzo hotel (sister to the Venetian) on the Las Vegas Strip, is one of the most exquisite ultra-luxurious hotels I have had the privilege to review.

If you are visiting the strip for the first time, you may notice the resorts are built to inhuman scale. Here an average-sized hotel looks tiny, a baby nestled among the giants. The same idea can be applied to the grandiose trappings of luxury Strip resorts. Everything is over-the-top here and the Palazzo is no exception. It is unquestionably five-diamond quality.

Rooms

The rooms in the Palazzo are as beautiful as you would expect from the opulence of the rest of the hotel. I’ve no doubt that the suites (the Palazzo is an all-suite property) played a vital part in securing the first position in Travel and Leisure’s World’s Best Awards. Each suite is beautifully decorated in subtle warm shades. Crown moldings frame the room while the furniture and bedding depict a style that is not glitzy, but classic. “Upscale,” does not do this hotel justice.

Bathrooms in the suites have double sinks, a deep tub, a flat television, a separate vanity for applying makeup and a scale. Nearly all of the comforts of home are here. The only other item one could possibly wish for is a clothes hamper, but to be fair, precious few hotels offer one.

Spa

The Canyon Ranch SpaClub is a charming and spacious spa that offers a few extras along with standard luxury spa amenities. A forty-foot high rock climbing wall greets guests as they emerge from the long and colorful hallway that connects the Spa to the Palazzo. A healthy café is also nearby. The highlight of this particular spa experience though, in my opinion, is the oasis near the center of the facility. The room oozes relaxation and the textures give interested eyes plenty to look at while losing all track of time. This is the place to get away in Las Vegas.

Prestige at the Palazzo

Another unique feature of the Palazzo is Prestige, a club and business center that pampers. Palazzo offers Prestige-level rooms that allow a guest access to all Prestige services. The club has drinks and food available at certain hours, gorgeous lounge areas with large TVs and a DVD library, business services, meeting space, and a few unusual perks, such as a custom-designed pillow menu and bath menu. For an extra charge, the pillow menu allows guests unheard of options, such as an anti-snore pillow, to be delivered to their room. The bath menu features a “Phantom Bath” inspired by “The Phantom of the Opera,” (which plays at the Venetian) and a “Yellow Ducky Bath,” which comes with a plate of warm cookies. Now that’s service.

Bauman Rare Books

Of express interest to me in the Shoppes at the Palazzo is a Las Vegas gem that is proof that there is more to Vegas than neon and larger-than-life entertainment. Bauman Rare Books houses an impressive collection of rare and valuable books and documents as well as some drawings and photographs. Every item is for sale, but the personable and knowledgeable staff members are just as gracious to those looking to browse in awe as they are to the serious collector.

While my husband and I wandered the store and during our lovely tour by Greg Hicks, I came across such books as “Tender is the Night,” signed by F. Scott Fitzgerald, a surveying document signed by George Washington in the year 1752, a first-edition collection of the four Winnie the Pooh books by A. A. Milne, and a first edition of “Adventures of Huckleberry Finn,” by Mark Twain. I oohed and ahhed throughout the store, but actually clapped at the discovery of my favorite book of all time, “Where the Wild Things Are.” The book is a first edition, signed by Maruice Sendak and in its original dust cover. Words cannot express the thrill! I would have purchased it instantly if only we had an extra $25,000. The prices on many pieces, however, are surprisingly within reach for many beginning collectors. I highly recommend a stop in to Bauman Rare Books, if only to experience a completely different and undiscovered side of Las Vegas.

My Recommendation

The Palazzo is an opulent, not-to-be-missed Las Vegas experience. I recommend it as the best place to stay on the Strip and bestow upon it a very rare five stars.


My husband and I have a video review site on YouTube. See our videos by visiting YouTube.com/TravelbyLori. You can read my other written reviews by searching "Lori Metze" at Examiner.com.

Stayed December 2011, travelled as a couple
Helpful?
3 Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 16 March 2012
Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with the appropriate department heads, so they may in turn, share your wonderful compliments with their team members. I am confident that each department will delight in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
162 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 8 March 2012

Stayed at The Palazzo for 4 nights while in Vegas for a conference, and had a really pleasant experience overall. The hotel is lovely, plenty of restuarants/ lounges, wonderful Bella suite, and friendly staff. Front desk met all of our requests for a room on a higher floor and late check-out, and were more than welcome to answer questions and provide suggestions. Resort fee of $20 per day is actually a great value - provides access to the gym, free wifi, and a daily newspaper; as all the hotels in Vegas charge additional fees for amenities, this took care of everything and there were no surprises.

Only two minor issues during our stay - 1) One night tried to order room service right before 11 pm - when they switch menus - no one picked up the phone until well-after 11 pm, so that they could offer me the limited menu, rather than the full menu. Also, were not willing to accomodate special orders. 2) Took quite some time to have my call answered at the Conceirge; then, once answered, restaurant suggestions provided were for the most expensive restaurants in the hotel, without taking into account my criteria for restaurants. Also, these restaurants - although by celebrity chefs - were not highly rated on TripAdvisor.

Otherwise, a lovely overall stay, and would definitely stay there again.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank elizabeth7887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA_GuestRelations2, Guest Relations Manager at The Palazzo Resort Hotel Casino, responded to this review, 16 March 2012
Dear Guest,

Thank you for providing valuable feedback on your recent stay at The Venetian|The Palazzo. I am very pleased to hear that you found your stay to be a pleasant experience. Still, I would like to apologize on behalf of The Venetian|The Palazzo and our team for your experience during your stay. It concerns me deeply that both In-suite-dining and concierge were not responsive to your needs. I have forwarded your comments to the appropriate departments, which always welcomes suggestions for improvement.

Again, I extend my apologies and hope that this atypical experience does not deter you from visiting us in the future.

Kind Regards,

Guest Relations
The Venetian|The Palazzo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palazzo Resort Hotel Casino

Property: The Palazzo Resort Hotel Casino
Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109-1414
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Las Vegas
#4 Casino Hotel in Las Vegas
#4 Business Hotel in Las Vegas
#5 Green Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
Price Range (Based on Average Rates): €€€
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas
The Palazzo Resort Hotel Casino Las Vegas

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