I was a part of a team of individuals who stayed at the Broadway Inn for 4 nights this summer. To be completely honest overall the Broadway INN and Conference Center was just a normal hotel with no separation between them and the competition, the rooms were decent and clean and in the morning the free breakfast was a good way to start the day but no real difference maker if you were looking at the tangibles between hotels in the area.
What we all noticed after our first day was the customer service was excellent and this alone was the difference maker between Broadway and the rest of the hotels in the state of Montana. The customer service was taken to the next level by an individual named Rio.
Rio went out of his way to make the stay more comfortable for every single guest on the property and it was most certainly appreciated by our group. Rio took a great deal of pride in his job and it showed to everyone who entered the hotel during his work hours. I can see why customers stay there and also keep coming back = the excellent customer service. iMore
- Free Wifi
- Free Parking