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All reviews blue canyon front desk great hotel restaurant next door shopping and restaurants pool and hot tub rooms are clean would stay here again close to the airport reserve street free breakfast easy access road trip hgi lobby montana conference
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Reviewed 3 October 2018

Many hotels are located outside Missoula's downtown area and this is no exception. This hotel is not kept clean. The rooms are dingy and windows dirty. In fact, all glass doors and windows were consistently dirty. The hotel pool was dirty with hair ties, etc at the bottom and cold. The hot tub was barely warm. The in house restaurant was in the lobby area and the smells from the foods unpleasantly permeated the entire lobby. The only positive is the staff who are knowledgeable about the area and surroundings and very pleasant.

Stayed: August 2018
Thank s j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded 5 October 2018

s j

Thank you for taking the time and sharing your feedback... Though it seems you were very unimpressed by the experience, we strive to be great. This feedback will give the Team an opportunity to better the experience for the next time you visit our property. The staff is top notch at HGI Missoula, and we hope for another opportunity to prove we are the Best option in Missoula!

Thank you again!

Todd L.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

We were driving through Missoula on our way home from Denver. We were tired and was looking for a nice hotel to stay in. I selected the Hilton for its location and other reviews on Yelp. The hotel was nice, room was comfortable and the staff was very friendly and helpful during check-in.

Stayed: September 2018
Thank cherylR-0218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded 5 October 2018

Thank you for taking the time and leaving positive feedback on your stay at HGI Missoula... We appreciate your business, and we look forward serving you in the future!

The HGI Missoula Team

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Reviewed 24 September 2018

Hotel staff were very friendly and accommodating. Rooms could use a little updating but they are clean and well maintained by custodial team. Convenient restaurant on site and business center. Plus a small convenience store and free shuttle to the airport.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank whowerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded 5 October 2018

Thank you for taking the time and leaving positive feedback on your stay at HGI Missoula... We appreciate your business, and we look forward serving you in the future!

The HGI Missoula Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018

This hotel is not convenient to downtown Missoula. We checked in after a long drive from Glacier to encounter the person at the front desk less than enthusiastic about us being there. In fact, all of the people we dealt with at the front desk could use more training about customer service.. We moved here from the Doubletree Edgewater after having bad beds there to find old comforters that were less than pristine. The room itself and the bathroom were clean, and the ventilation system in the bathroom was effective. Although the clerks said the hotel was full we noticed very little noise from other rooms and little traffic on the elevators. We decided to eat at Blue Canyon Restaurant (next door); we had good service and excellent entrees. That was the best part of staying at the hotel.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Tahosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded 5 October 2018

Thank you for the constructive comments on how we can improve for your next visit to Missoula... We are fortunate to have a great Chef at The Blue Canyon, and I will share these comments.
Thank you
HGI Missoula Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018

Very Pleasant Stay. Hotel staff was very friendly and profeesional. Rooms very clean with comfortable beds. Airport shuttle was very timely and responded quickly. I highyly recommend this hotel. In a great location that is convenient to the airport, shopping, and restaurants. I would definitely stay there again.

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Curious723164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded 5 October 2018

Thank you for taking the time and leaving positive feedback on your stay at HGI Missoula... We appreciate your business, and we look forward serving you in the future!

The HGI Missoula Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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