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All reviews best westerns poolside room sports bar pool side free breakfast hot tub hotel restaurant great place to stay front desk staff indoor pool would stay here again comfortable beds nice room road trip easy access close to the airport parking lot
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Reviewed 7 November 2016

I went for a weekend shopping trip with my sister. This hotel is a great location and reasonably priced. The lounge attached is convenient. I would recommend staying there even though they cut out their discounted breakfast deals.

  • Stayed: November 2016, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western
Thank Jeff O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2016 via mobile

We were pleased with our stay. The room was clean the staff were friendly, I felt the hotel was what you should expect from Best Western. There is a nice restaurant on site but a complimentary breakfast would have been nice.

Stayed: October 2016, travelled as a couple
Thank Oakley11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016

Stayed while on tour. The catered food served to our group from the kitchen was excellent. The hotel itself was okay. Reception was cursory. The room was hard to find - there are a lot of hallways going in different directions. Bed was okay. No plug-ins by bed. One luggage rack. Wi-fi never worked in room. Front desk response, "Oh, it must be down again." It did work in the casino, which was no help. The walls are thin and we could hear the conversations in the next room. Would not return to stay but would definitely eat here again.

Room Tip: Might get wi-fi if closer to casino area
  • Stayed: September 2016, travelled as a couple
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Thank PasCaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 10 November 2016

Hello PasCaLady,

Thank you for review. We appreciate guest feedback. I am happy to hear that the food was excellent. We have a talented crew in the kitchen and they do amazing work. I will pass along the kind words. We have started a property improvement plan. All areas of the hotel will be modernized/updated or remodeled. Included in that improvement plan is an update to our internet service and it should be completed by the end of the month. I hope that you will give us a second chance and get to experience the changes. I would personally like to make your next reservation. I can be reached at (406)761-1900 or lpepos@bwheritageinn.com

Best wishes,
Lyla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2016

It's too expensive to not be offered at least a decent cup of coffee and a piece of fruit for breakfast. Clerk shouldn't have said I was welcome to drop another twenty in the restaurant. Otherwise, nice hotel

  • Stayed: October 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 10 November 2016

Hello Diana B,

I am sorry to hear of your frustrations with the change to our breakfast policy. We offer a breakfast included rate package. I am guessing that was what the clerk was referring to when quoting an extra twenty dollars. We guest feedback and appreciate your review. I hope that you will give us a second chance on your next trip to Great Falls. If I can be of any assistance I can be reached at lpepos@bwheritageinn.com.

Sincerely,
Lyla

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Reviewed 26 October 2016

This hotel's cleanliness and charm ends when you leave the lobby. My husband and I stay here once a year for a convention we have to attend and are always surprised at how little anything else has improved. The hallways are dark, carpets dirty in both hallways and rooms, stains on furniture... our shower waffled between blazing hot and ice cold, even though we didn't touch the dial. Our toilet ran by itself throughout the night. If you get a room by a stairwell (which there are many) you won't get a wink of sleep due to people coming and going all the time. Once, we heard a domestic dispute between a couple yelling at each other in the stairwell at 2:30 in the morning that went on for some time. Walls are thin. Bottom line, this hotel is dismal, dirty, and disappointing and I won't stay here if I don't have to.

Stayed: October 2016, travelled on business
1  Thank katieb675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LylaE-GuestServices, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this reviewResponded 2 November 2016

Hello Katie B,

I am sorry that we didn't exceed your expectations. We have started a property improvement plan. All areas of the hotel will be up dated. The front desk would be happy to honor a request for a room away from the stairwells. We strive to provide the highest level of cleanliness and a restful nights sleep. We hate to disappoint. I hope you will stay with us for your next convention so that you may experience the improvements. If I can be of any assistance please let me know. I can be reached at lpepos@bwheritageinn.com

Sincerely.
Lyla

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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