I booked this hotel using a 3rd party website. We normally spend at least `1 night a month in Billings, often more than that. We were staying an extra day and decided we would try something new. After this experience, I remember why I stick with what I know to be a good hotel and not venture off.
When I booked it, I knew this was the hotel that would be chosen before it was booked due to the "bed choice". The beds are doubles. Didn't think they had double beds anymore but figured the 4 of us could make it work because the amenities would make up for it. Wrong. The first thing listed on that site is... "Coffee/tea in common areas". Wrong. Maybe for breakfast but not all day. There is even a picture showing coffee but nothing. The room has a kitchenette of course so coffee shouldn't be an issue. Wrong.
Also on the list was Free breakfast. Most people would take that to mean there is breakfast. Not granola bars and oatmeal. Wrong again. It's a good thing I saved money getting this thru the other site because I'm going to have to spend that extra money on breakfast elsewhere.
The bathroom could use a soap dish instead of having to put the soap on the counter. We are using a my soap dish I brought from home.
Also, we had to ask for basic items. Since there was no premade coffee, I had to ask for the coffee maker and coffee. But oops, no creamer.
I noticed that a month ago the same basic complaints were made so it's a common complaint.
The only thing going for it was the room was mostly clean. The toilet was "wet" on top, my son said someone already used the bathroom, but I believe it was poor wiping after cleaning. That said, I used a wash cloth and soap to reclean it. From my experience with the front desk guy wearing a Tshirt, I didn't expect much.
I'll be going back to my normal. Live and learn.
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- Also Known As:
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