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Reviews (93)
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Reviewed 8 August 2017

The rooms were very nice and clean and we're a very good price. The customer service however was horrible. My fiancée and I asked for some dishes and the lady was very rude and told my fiancée if we wanted dishes we were gonna have to come get them because she was too busy. Very rude.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 10 August 2017

Thank you for choosing to stay at our hotel. Although you liked our rooms and the affordable rates, we are sorry for the service issues you experienced with one of our associates. We are redoubling our training efforts to make sure this is not repeated. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

This hotel charges extra for a 2 beds instead of 1, something we did not know when booking online. Breakfast is also very meager, just granola bars and coffee. Otherwise the room was clean and the bed was comfortable. Having a fridge and microwave in the room is a plus.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank michael7772016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 9 August 2017

Thank you for being our guest at Extended Stay America - Billings - West End. We are pleased to know your overall stay was enjoyable and that you liked your well-equipped room. With that said, I regret the inconvenience you experienced during your visit. We hope this will not deter you from choosing us again the next time you are in this area.

Sincerely,
General Manager

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Reviewed 5 August 2017 via mobile

We came in early hours of the evening, and the hotel staff was very accommodating. The rooms were clean, beds were comfortable, and showers/water pressure was great! Our room have a small kitchenette as well.

It didn't have a blow dryer which is not a huge deal, but would have been nice. It was perfect for what we needed - a clean, comfortable pit stop in our trip!!

Stayed: August 2017, travelled with family
Thank Ann Marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 6 August 2017

Thank you for making Extended Stay America - Billings - West End a part of your travel plans. We are happy to know you enjoyed your clean, comfortable room and were impressed with our courteous associates. It was a pleasure having you here, and we hope you will come and see us again in the near future.

Sincerely,
General Manager

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Reviewed 4 August 2017

This property was clean, rooms we spacious and extrra accommodations such as fridge, range, microwave. Would recommend for business, leisure and families. Hotel was very quiet and parking for guests was adequate.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank P5827NSmarios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 5 August 2017

Thank you for staying at Extended Stay America - Billings - West End. It's great to read you were impressed with your well-appointed room and that you found us to be a good value. Thanks again for recommending us to future guests. We look forward to hosting you again soon.

Sincerely,
General Manager

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Reviewed 30 July 2017

The room was spacious, clean, and convenient. A laundry room is available for the guest. It is very well maintained and clean. The location is in a good area with several places to dine and gas stations to fuel up. The breakfast could include a little more items.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank mariaeL3157AL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 31 July 2017

It was a pleasure to have you as our guest at Extended Stay America - Billings - West End. We are pleased to read our location was convenient for your needs and that you enjoyed our laundry facility and your well-appointed room. We have also taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We would love to welcome you back the next time you are in the area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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