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Extended Stay America - Billings - West End
Ranked #33 of 51 Hotels in Billings
Reviewed 28 July 2017

Wasn't a great hotel experience. Internet wasn't working, they gave us the phone number to call the service provider ourselves. Then the pleasure of listening to the occupants of the room next door attempting procreation quite vigorously and vociferously at 2:30AM.

Room Tip: There aren't any
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  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank BovineDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 29 July 2017

We sincerely apologize for the issues you encountered while you were here. You deserved a pleasant experience, but we are extremely sorry we fell short in making this happen for you. Our maintenance team has been alerted about your concern in regard to the internet connection. We regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel.

Sincerely,
General Manager

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19 - 23 of 81 reviews

Reviewed 20 July 2017 via mobile

Stayed here on a road trip. We thought we got good value for our money. Our room was spacious, clean, and updated. The kitchenette and fridge were a bonus! The bed was comfy and we were not disturbed by noise during our stay.

Checkin was a bit time consuming (especially since we had already submitted all our info when we booked online). The breakfast was more like a coffee bar with granola bars and pre-packaged muffins, but there is a McDonalds down the street so we weren't bothered by this.

Stayed: July 2017, travelled as a couple
Thank musique9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 22 July 2017

Thank you for choosing Extended Stay America - Billings - West End for your stay. We are glad to know you enjoyed your well-equipped room and were also satisfied with your stay. Having said that, I regret the inconvenience you had while here. We hope this will not deter you from choosing us again in the future.

Sincerely,
General Manager

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Reviewed 20 July 2017

Great price, location and clean. Right of the interstate but very quiet. Restaurants and gas stations on the same street. Staff were friendly. Breakfast was underwhelming. Coffee, packaged bakery and instant oatmeal

  • Stayed: July 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 21 July 2017

Robert, thank you for your review. It's nice to know you loved our convenient location as well as found us to be a good value. However, we are sorry our grab-and-go breakfast was not to your liking. We will make note of your feedback as we plan any changes to our offerings. Thanks for choosing us, and we hope to see you again soon.

Sincerely,
General Manager

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Reviewed 19 July 2017

3rd party reservations show complete breakfast included not a two bit coffee bar that didn't even have decaf. A cleared out hotel room that you had to request items like a coffee maker, hair dryer , etc. from the front desk. Not even a pen is paper in the room.
No one available at check in. Had to use the phone to request someone and was told they would be there as soon as they could?!?!?

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank juliesX2440HL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 20 July 2017

Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.

Sincerely,
General Manager

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Reviewed 19 July 2017

We really like to stay here. the location is good for us and seems to be centrally located. It is close to west end and downtown. The west end has a lot of restaurants, bars and shopping and downtown has lots of restaurants and bars/breweries as well as our favorite bars and restaurants and it is close to family. it is convenient to have the fridge and microwave just in case we have leftovers. Staff is always helpful and happy. No grumpy faces here. It is nice to have staff seem like they are happy to be there and say hello. outlets by the bed are convenient so you don't have to move furniture to plug in your devices. Just a good fit for us.

Room Tip: This is a central location to the town, except for the heights.
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank serrimt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Billings - West End, responded to this reviewResponded 20 July 2017

Thank you for your loyalty and choosing to stay at Extended Stay America - Billings - West End. We are delighted to know you were comfortable here and that our location close to various attractions of the city was ideal for your needs. It was a pleasure hosting you, and we look forward to serving you again soon!

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Billings - West End

Address: 4950 Southgate Dr, Billings, MT 59101-4667
Phone Number:
Region: United States > Montana > Billings
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #33 of 51 Hotels in Billings
Price Range: €54 - €83 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Billings - West End 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Billings
Billings Extended Stay

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