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Reviews (268)
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Reviewed 1 September 2015

needs some updating; the restaurant is slow. not bad for business stay as long as you have a car (not near train or many restaurants). it was real convenient to downtown, union station and forrest park and all their amenities.

  • Stayed: August 2015, travelled on business
    • Value
    • Location
    • Service
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard by Marriott St Louis Downtown West, responded to this reviewResponded 2 September 2015

I apologize that we did not meet your expectations. We will be renovating our lobby in November as you noted it is needed.

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Reviewed 19 August 2015

Good lobby, great wi-fi. Room was very clean and in good condition. Location is a little out of the way. Its about a 20 minute walk to Busch Stadium and a little longer to the Arch. There is not many options to eat within a 5 minute walk, but if you are willing to walk 10-15 minutes there are plenty. There was always at least one cab waiting for fares in front of the property,

Marriott staff as always were very friendly and welcoming./

  • Stayed: August 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank mphopkins99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, Manager at Courtyard by Marriott St Louis Downtown West, responded to this reviewResponded 21 August 2015

Thank you for the kind words about our hotel. We would love for you to be our guest if you are ever in St. Louis!

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Reviewed 18 August 2015

We chose to stay at this downtown Courtyard because of its short (within walking) distance from the Arch. It's a decent hotel with free parking and in a quiet area. There is no breakfast available and there are no restaurants nearby. (The bistro in the hotel lobby is rather small and open to the lobby and walkway, though.) Other than that, this Courtyard is standard fare with no complaints.

  • Stayed: July 2015, travelled with family
    • Value
    • Location
    • Service
Thank K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard by Marriott St Louis Downtown West, responded to this reviewResponded 19 August 2015

Thank you for your feedback and we were glad you enjoyed your stay and were able to visit the Arch. The hotel is located near most of the downtown and Forest Park attractions and far enough from the city center to avoid a lot of the noise and traffic of downtown.

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Reviewed 17 August 2015 via mobile

My husband's wallet was stolen from the hotel pool. All our vacation money was in there. The hotel said sorry, we'll call you if it turns up and it took me emailing corporate to get points back on my card. This is after arguing with the front desk person about her putting us in the exact oposite room of what I called to confirm the day before. Frustrated doesn't begin to cover it.

Stayed: June 2015, travelled with family
1  Thank Johanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard by Marriott St Louis Downtown West, responded to this reviewResponded 19 August 2015

We are sorry that your wallet was taken from the pool area. We understand how frustrating and upsetting this can be. With the pool being a public area there is quite a bit of traffic in and out and unless an honest individual turns the item in it is difficult to determine who took the item.

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Reviewed 10 August 2015

The hotel was clean. The air conditioning worked adequately, and the double room was a good size. I liked the room set up. The faucet was outside of the toilet and shower area allowing one person to use the sink while the other showered. I noticed that there was no safe in the room. If there was, I didn't see it. Otherwise, the room was well appointed. By the way, the indoor pool is nice but small. The exercise room contains up to date equipment and is also adequate and small.

  • Stayed: August 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard by Marriott St Louis Downtown West, responded to this reviewResponded 19 August 2015

We are glad you enjoyed your stay. We do not have safes in the room but we do have safe deposit boxes at the desk to store valuables.

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