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“I overpaid by 60% ”

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Courtyard St Louis Downtown West
Ranked #48 of 123 Hotels in Saint Louis
Certificate of Excellence
Reviewed 7 September 2015 via mobile

Stayed 2 nights at the Marriott Courtyard while in St. Louis for a wedding. Average hotel with less than ideal location. The reservation process had some issues. I called the toll-free number to get a room in the wedding block, but never received a confirmation.
I called the hotel directly a few days before the wedding, and there was no reservation under my name, so I made another reservation. When I arrived at the hotel they asked me "will you be needing both rooms, sir?" I was not charged for late cancellation. There is no free breakfast. The pool and hot tub were pretty good - B+. There is a small fitness room. The rooms were pretty standard hotel rooms. Wallpaper and carpet a bit outdated. No special bathroom amenities. We had to call for a blanket for the hide-a-bed in the couch. The iron was broken. They have Starbucks coffee for purchase in the lobby cafe, and they have a sundry store open 24 hrs. Overall, I thought I should have paid about $100 per night for this hotel room, but it was $160.

Stayed: September 2015, travelled with family
1  Thank Cord-69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this reviewResponded 9 September 2015

I apologize that we did not meet your expectations. We will share your feedback with our staff in an effort to improve going forward.

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83 - 87 of 253 reviews

Reviewed 1 September 2015

needs some updating; the restaurant is slow. not bad for business stay as long as you have a car (not near train or many restaurants). it was real convenient to downtown, union station and forrest park and all their amenities.

  • Stayed: August 2015, travelled on business
    • Value
    • Location
    • Service
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this reviewResponded 2 September 2015

I apologize that we did not meet your expectations. We will be renovating our lobby in November as you noted it is needed.

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Reviewed 19 August 2015

Good lobby, great wi-fi. Room was very clean and in good condition. Location is a little out of the way. Its about a 20 minute walk to Busch Stadium and a little longer to the Arch. There is not many options to eat within a 5 minute walk, but if you are willing to walk 10-15 minutes there are plenty. There was always at least one cab waiting for fares in front of the property,

Marriott staff as always were very friendly and welcoming./

  • Stayed: August 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank mphopkins99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, Manager at Courtyard St Louis Downtown West, responded to this reviewResponded 21 August 2015

Thank you for the kind words about our hotel. We would love for you to be our guest if you are ever in St. Louis!

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Reviewed 18 August 2015

We chose to stay at this downtown Courtyard because of its short (within walking) distance from the Arch. It's a decent hotel with free parking and in a quiet area. There is no breakfast available and there are no restaurants nearby. (The bistro in the hotel lobby is rather small and open to the lobby and walkway, though.) Other than that, this Courtyard is standard fare with no complaints.

  • Stayed: July 2015, travelled with family
    • Value
    • Location
    • Service
Thank K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this reviewResponded 19 August 2015

Thank you for your feedback and we were glad you enjoyed your stay and were able to visit the Arch. The hotel is located near most of the downtown and Forest Park attractions and far enough from the city center to avoid a lot of the noise and traffic of downtown.

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Reviewed 17 August 2015 via mobile

My husband's wallet was stolen from the hotel pool. All our vacation money was in there. The hotel said sorry, we'll call you if it turns up and it took me emailing corporate to get points back on my card. This is after arguing with the front desk person about her putting us in the exact oposite room of what I called to confirm the day before. Frustrated doesn't begin to cover it.

Stayed: June 2015, travelled with family
Thank Johanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this reviewResponded 19 August 2015

We are sorry that your wallet was taken from the pool area. We understand how frustrating and upsetting this can be. With the pool being a public area there is quite a bit of traffic in and out and unless an honest individual turns the item in it is difficult to determine who took the item.

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Additional Information about Courtyard St Louis Downtown West

Address: 2340 Market St, Saint Louis, MO 63103-2517 (Formerly Courtyard St. Louis Downtown)
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 123 Hotels in Saint Louis
Price Range: €90 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard St Louis Downtown West 3*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Marriott, Travel Republic (UK), Hotels.com, Booking.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your Courtyard St Louis Downtown West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott St. Louis Downtown Hotel Saint Louis
Courtyard Hotel Saint Louis
Courtyard Saint Louis
Saint Louis Marriott
Saint Louis Courtyard

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