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Reviewed 22 May 2018 via mobile

Here’s what we liked- rooms were generally attractive and good size, parking was only $7 a day with easy unlimited in and out, and the location near many restaurants and bars was excellent. What we didn’t like was that the free breakfast was so unappealing that we ate out every morning (and we’re not picky). The hot dishes were simply really bad, there’s no half and half for the coffee, and the layout of where the food is placed makes the whole thing feel frenetic. We would have been happy with some yogurt and fresh fruit. Also our fifth floor room faced the interior of the parking garage, and you could hear the car horns when people locked their doors. Also, one day housekeeping missed our room. When we called when back at the room to change for dinner, they wanted to come right that minute, so we just opted for fresh towels.
Despite all this, the positives outweighed the negatives, and we’d return here.

Stayed: May 2018, travelled as a couple
Thank susansP9962WX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded 24 May 2018

Hello and thank you for taking the time to review he Parkway Hotel, we always appreciate our guests thoughts and suggestions.
Your breakfast ideas have been passed along to our Manager who oversees our complimentary breakfast.
We look forward to your return, our location is great for concert and sports fans, visiting our beautiful museums and so much more. See you soon and have a safe and fun 3 day weekend.

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Reviewed 14 May 2018

I stayed here one night recently while on a work trip to STL, and found a good rate as well. I like to stay close to Forrest Park when visiting the city, since it's a fantastic park for a morning run. The Parkway is only a few blocks from the eastern end and even has a complimentary parking garage for my car (yay).

My room and the common areas were clean and fresh, the staff was very nice, and even though I didn't use the fitness room, it has a good selection of machines, free weights and even yoga mats. I got a small upgrade to a king room, which had a very spacious bathroom (great water pressure!). I slept very well and didn't get up in time for breakfast, but that's fine since I love to go to Mai Lee for pho lunch.

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded 15 May 2018

Hello and thank you for taking the time to review the Parkway Hotel. We appreciate the positive feedback. It's always very uplifting for the Management and staff to read that a guest had an enjoyable experience. We appreciate your detail. Our location is definitely one of the things that our guests like. Not only are we close to Forest Park, museums, Zoo, Science Center and Botanical Gardens, we are only 4 miles from the baseball Stadium. If you had a chance to venture out for meal, there are dozens of fun restaurants to choose from.

We look forward to having you with us again Mark for your next trip to STL.. thank you again, we do appreciate you.

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Reviewed 8 May 2018

We just returned from a four night stay. The hotel is very nice. Great decor. Bed was very comfortable. Hotel is located very close to the freeway and within walking distance of the Metrolink station. Several restaurants located close by as well. Would definitely stay there again. The only shortcoming we experienced was our room not being cleaned until very late in the day on Sunday and the room did not have a safe in it.

Stayed: May 2018
Thank Castraveler916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded 10 May 2018

Hello and thank you for the feedback. Great to know you will be returning. Our location is convenient to transportation and dozens of restaurants and shops. Our safes are located in a room behind our front desk. We had a very busy weekend with Cards/Cubs in town. Our staff was working very hard to ensure all rooms were clean by check in time of 4 pm. Thank you again for your comments which I will share with our managers. Knowing what is important to our guests is also important to us. Have an enjoyable week.

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Reviewed 6 May 2018 via mobile

Bacon 1 out of 4 mornings and no gravy for the biscuits another day. Inconsistent and not as promised. If they would have been honest about their breakfast it would have been a great stay. The room was decent and the bed was reasonably comfortable.

Stayed: April 2018, travelled with family
Thank Julie44969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded 8 May 2018

Hello and thank you for the feedback. We did have a very busy weekend and we did run out of some of our breakfast items. Our manager on duty did contact our Assistant Manager at home and he did go to the store to pick up the breakfast items we ran out of due to the heavy breakfast crowd. This did take time. Great to know you did enjoy our guestrooms. They were recently renovated and we have been receiving wonderful feedback about them. There are many new and exciting things coming our way. We look forward to having you back again to experience this. Have a wonderful week.

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Reviewed 4 May 2018

Damian the security officer was extremely helpful to me and my friend and went beyond the call of duty to assist us under difficult circumstances and helped us with all our questions it was always our pleasure to see this respectful young man thank you for employing such outstanding people like him. Stephanie and the front desk personnel were great! Signed Kris

  • Stayed: April 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
parkway2, Director of Sales at The Parkway Hotel, responded to this reviewResponded 8 May 2018

Hello and thank you for the feedback. I have passed this along to our General Manager and Assistant General Manager. It's always great to know when a staff member has gone above and beyond. We look forward to your return. Have a wonderful week.

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