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“entrance is easy to miss”

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Best Western Plus The Charles Hotel
Ranked #4 of 21 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Reviewed 12 August 2017

This was a good stay, nice large room, included a small refrigerator. The elevators are small and there is often a wait, and the luggage carts barely fit in. Breakfast was good, but some attention to detail was missing, the orange juice machine wasn't working. The entrance to the parking lot is easy to miss, kind of an odd "front entrance".

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank solerpowered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 14 August 2017

Dear Valued Guest,

Thank you for sharing your feedback regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve.
We appreciate you taking the time to send us feedback from your stay as it allows us to focus on opportunities for improvements.

We look forward to your future visits!

Sincerely,
Greeley Rodriguez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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57 - 61 of 637 reviews

Reviewed 9 August 2017

After price line screwing us on the Red Roof we left Red Roof because of bugs and unclean rooms. Price line not refunding our money after the Red Roof refunded them. We on our own went to the Best Western St. Charles Elshaun was great he helped us find a room for the night got a great rate and got 2 room suite the next day breakfast was good I wish they had a hot tub but the inside pool was nice a lot of stores in walking distance including the Amerstar Casino. Stay there anytime

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank 173nicholask
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 10 August 2017

Dear Valued Guest - Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again.

Sincerely,
Greeley Rodriguez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Friendly and sharp staff. Nice clean room with good internet and TV. Also, the complimentary breakfast made a good start to our day. Good experience. We would stay there again. We were impressed with the young man who checked us in. Good attitude and good at his job.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank deancO8484MC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 9 August 2017

Hi Dean - Thank you for taking the time to share your experience with us. We're pleased to know that our staff was able to make your experience even more special. Thank you again for your visit and your review, and we look forward to welcoming you back again.

Sincerely,
Greeley Rodriguez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

Very professional and clean. Room was cool even on 100' F day. Food was fresh and pool was salt water. I swam here for years... We love this place and it will bring us back.
Elevators need updated for they are very well used.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank H9HQjoet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 8 August 2017

Hi Valued Guest- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again. Sincerely, Greeley Rodriguez General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

My daughter and I stayed here one night after completing the Katy Trail on bicycles.

When we first walked in there were some construction tools that were being taken somewhere. They made it a bit difficult to get an accurate impression of the lobby area.

Front desk staff were friendly and courteous. We asked if they had a place we could secure our bikes and they allowed us to put them in our room. (some hotels don't allow that).

The room was nicely furnished and very clean. The beds had multiple pillows on them of different firmness levels, making it easy to find the most comfortable one.

While here we got tickets on amtrak back to Clinton. But, we weren't able to get the morning train. Leaving later and being tired from our trip I didn't want to check out at 11 and spend the day in town until it was time to catch our train.

I called the front desk and explained our situation. They were very understanding and are able to move things around to allow us a later checkout.

The breakfast was good and had a few small touches that made it extra nice. They had almond and soy milk as options which impressed my daughter. They also had tortillas to make breakfast burritos.

Overall this was a wonderful experience and the perfect place to recover from biking a few hundred miles.

Stayed: August 2017, travelled with family
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greeley R, General Manager at Best Western Plus The Charles Hotel, responded to this reviewResponded 8 August 2017

Hi Michael- Thank you for taking the time to share your experience with us. We're very happy to hear that you enjoyed your stay. Thank you again for your visit and your review, and we look forward to welcoming you back again.

Sincerely,
Greeley Rodriguez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Charles Hotel

Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Phone Number:
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#9 Business Hotel in Saint Charles
Price Range: €79 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus The Charles Hotel 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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